INeedSomeHelp
New member
- Jul 30, 2015
- 1
- 0
Hello everyone,
I am a professional detailer and long time lurker of the site, but never felt compelled to post anything, until now.
I own a black 3 series, I use it as my daily driver/work car when possible ie:no latters are needer or anything large. I keep the car clean and waxed but never felt a huge urge to do any corrective work, between work and life I always kept pushing it back and back until this Spring when I spent 3 days doing a full correction. I was happy with the result.
About a month ago I was driving to a client's house when a long time customer of mine called me. Being a law abiding citizen I pulled into a gas station and returned his call. I parked behind a Jeep on the side along the self-serve vacuums. Anyways the Jeep ended up backing into me, nothing severe just the front bumper needed to be re-painted. After going through their insurance I finally settle on a body shop I am confident in and my car was scheduled to be dropped off last Tuesday.
I drop it off, get a call back on Friday saying that it is ready. I go pick it up and quickly look it over as it was drizzling a little and I just wanted to get out of there. Once I get home I pull in the garage and begin to look it over and...OH MY GOD.
For starters, my car has retractable headlight washers, they hide behind a little rectangular body parts that sit on the front bumper, those were never painted, proof:
Also the front bumper had the usual stone chips, as I inspected closer the stone chips are still visible, it looks as if they just painted over them and used no body filler. Unfortunately I could not get a good picture of them, but they are definitely visible.
This alone was bad, but then I looked at the rest of the car, apparently they wash every car after the work is done and well here is a small sample of pictures I took with my phone...
This may not seem bad, but look at the top of the picture, near the bigger middle cloud, those swirls are WITHOUT direct sunlight or the flash of a camera.
The entire car was covered in deep swirls and scratches. I was fuming, still am, so I went back the body shop and asked to speak to the manager. Unfortunately he was not there and wont be back until Monday. Since then my car has been sitting in my garage, waiting.
I assume they will re-do the bumper for me, so I am not worried about that. But for the rest of the car, ideally I would like them to pay my rate for me to completely re-do my car, or have them pay another detailer in my area to do the work (I am not as keen on this idea, as I have slight trust issues). If we cannot come to an agreement, I will take them to court, but I am hoping that won't be the case.
Here is where I need some help/advise...
1. Has anyone else experienced something similar to this?
2. Any suggestions for me?
3. What are my options?
Thank you in advance, any help at all will be welcomed and I hope you all had a better weekend than I did!
I am a professional detailer and long time lurker of the site, but never felt compelled to post anything, until now.
I own a black 3 series, I use it as my daily driver/work car when possible ie:no latters are needer or anything large. I keep the car clean and waxed but never felt a huge urge to do any corrective work, between work and life I always kept pushing it back and back until this Spring when I spent 3 days doing a full correction. I was happy with the result.
About a month ago I was driving to a client's house when a long time customer of mine called me. Being a law abiding citizen I pulled into a gas station and returned his call. I parked behind a Jeep on the side along the self-serve vacuums. Anyways the Jeep ended up backing into me, nothing severe just the front bumper needed to be re-painted. After going through their insurance I finally settle on a body shop I am confident in and my car was scheduled to be dropped off last Tuesday.
I drop it off, get a call back on Friday saying that it is ready. I go pick it up and quickly look it over as it was drizzling a little and I just wanted to get out of there. Once I get home I pull in the garage and begin to look it over and...OH MY GOD.
For starters, my car has retractable headlight washers, they hide behind a little rectangular body parts that sit on the front bumper, those were never painted, proof:
Also the front bumper had the usual stone chips, as I inspected closer the stone chips are still visible, it looks as if they just painted over them and used no body filler. Unfortunately I could not get a good picture of them, but they are definitely visible.
This alone was bad, but then I looked at the rest of the car, apparently they wash every car after the work is done and well here is a small sample of pictures I took with my phone...
This may not seem bad, but look at the top of the picture, near the bigger middle cloud, those swirls are WITHOUT direct sunlight or the flash of a camera.
The entire car was covered in deep swirls and scratches. I was fuming, still am, so I went back the body shop and asked to speak to the manager. Unfortunately he was not there and wont be back until Monday. Since then my car has been sitting in my garage, waiting.
I assume they will re-do the bumper for me, so I am not worried about that. But for the rest of the car, ideally I would like them to pay my rate for me to completely re-do my car, or have them pay another detailer in my area to do the work (I am not as keen on this idea, as I have slight trust issues). If we cannot come to an agreement, I will take them to court, but I am hoping that won't be the case.
Here is where I need some help/advise...
1. Has anyone else experienced something similar to this?
2. Any suggestions for me?
3. What are my options?
Thank you in advance, any help at all will be welcomed and I hope you all had a better weekend than I did!