Seems like a scary email, how much would you charge....

M

Maestro Sam

New member
Joined
Jun 6, 2015
Messages
386
Reaction score
0
Got a email from this client and how much would you charge for a work like this?

[FONT=&quot]Hello. A passenger had a major digestive issue in my car on Sunday. The window was open for some air when it happened, so I imagine there will be a need for the door skin to be removed. The majority of it ended up on the carpet in between the seat and the door, so I would also suspect that the passenger seat will also need to be cleaned and removed to disinfect the carpet in that area. I cleaned it the best I could, but an odor remains which can only be professionally taken care of. Could you give me an estimate of services, let me know how quickly you could fit me in and estimate how long it would take to complete. Thanks so much!

Anyone have experience cleaning feces or vomit or should I pass on this job?[/FONT]
 
$5k because I don't want to do it, but don't want to tell someone I don't want to work on their car. This way if they say ok it's worth it tome, if they say no, it's still worth it to me
 
If I wanted to deal with digestive projectiles, be it from either end, I'd be a nurse or plumber.

Let alone scrubbing them off of a surface such as carpeting.

No thank you...
 
There must a certain line one must draw when it comes what jobs to pass on. First and foremost you should always keep health and safety in mind at all times. When dealing with bodily fluids I would never recommend taking on those unless you have all the proper biohazard safety equipment and proper training for treating these.

It’s ok to decline a job.
 
I got a call last week from a certified installer (name not being mentioned) of aftermarket protective products who offer warranties. They stated they were looking for an IDA Certified member in my area who could 1.) do an interior only job for their client and 2.) The interior job had large amount of blood to clean up.

I politely declined for several reasons, but in this case, I didn't even refer my buddy.

Sounds like Bob is correct, time to call Servpro, who are all IICRC Certified, Trained and equipped for bio/hazard clean-up. Keep in mind, there are way too many bacterial infections that are now growing antibiotic resistant. Just sayin' :)
 
LSNAutoDetailing said:
I got a call last week from a certified installer (name not being mentioned) of aftermarket protective products who offer warranties. They stated they were looking for an IDA Certified member in my area who could 1.) do an interior only job for their client and 2.) The interior job had large amount of blood to clean up.

I politely declined for several reasons, but in this case, I didn't even refer my buddy.

Sounds like Bob is correct, time to call Servpro, who are all IICRC Certified, Trained and equipped for bio/hazard clean-up. Keep in mind, there are way too many bacterial infections that are now growing antibiotic resistant. Just sayin' :)
Click to expand...

Most eloquently put, Paul. And exactly on target.
 
I'd pass. To me cleaning up vomit is house keeping work, not detailing. But that's pretty much how I feel about interiors anyway, it's cleaning just like cleaning your house, your bathroom, your kitchen, carpet etc. :cheers:
 
Same here. I chose to become a detailer because I want to do something I like. This doesn't fit the type of work that interests me.
 
Hmm I was just curious on what her situation was but she is not replying so that is good. I cleaned up vomit, poop from dog, and blood from paws of a dog from an interior. This email was a bit scary for me so I decided to draw my line here, thanks guys. I have cleaned up moist poop that was dripped beneath the mercedes ml350 back seats before from a dog, but I remember it was not a pretty task and the smell was very overwhelming. I had extracted and used a enzyme cleaner but a faint smell was still present. Cleaning up human feces I think I will pass if that is what she is talking about via her message towards me.
If you guys ever had to clean up vomit, feces/urine from animal, how much would you charge anyways? I remember cleaning up the dog feces and I had charge only $100 and took about 2 hours.
 
In my experience the issue can be covered under most automotive insurance policies under comprehensive deductible, and it should be brought to a place like ServPro as others have said.
 
Politely turn down the job. But refer her in the right direction where she could have it sorted out. And ServPro seems to be the place to refer her to. And explain why you can't do the job.

I see some of the answers where I as a customer would not contact again to other detailing work. The customer service and what words could be said about you would not be business like. Why not be nice and humble when you don't want the job in question. Naah if you are honest and helpfull even if it's not a job you wont or can do. Would benefit your business in every ways.
 
The potential client could do like my husband and I did:

I had too many shots one night (life lesson here) and got very sick on the way home while my husband was driving....

After cleaning the interior as thoroughly as we could we traded it in on a new vehicle :laughing::laughing::laughing:

This is a true story.

On a serious note... I would pass.
 
I've done several of those jobs. None were as bad people are making it out to be and all paid very well. Well but not quoted in a ridiculous manner as to make the customer think I was trying to take advantage of their bad fortune. The good thing is most people tend to take care of these situations ASAP, so it makes clean up a little easier. But hey, keep turning down those jobs, I'll keep taking them.

And let's assume she's talking about vomit, since she mentioned it being in the window track like from a person trying to throw up out the window and missing.
 
SWETM said:
Politely turn down the job. But refer her in the right direction where she could have it sorted out. And ServPro seems to be the place to refer her to. And explain why you can't do the job.

I see some of the answers where I as a customer would not contact again to other detailing work. The customer service and what words could be said about you would not be business like. Why not be nice and humble when you don't want the job in question. Naah if you are honest and helpfull even if it's not a job you wont or can do. Would benefit your business in every ways.
Click to expand...

I would just answer the schedule is full. No need for her to know why I can't take the job.
 
You must log in or register to reply here.
Back
Top