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Abram86

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I had a potential customer call and schedule an appointment after I quoted 115.00 to her. She calls back 10 min later and says she has to cancel because another guy does it for 30.00! I was caught off guard then pissed off lol. I told her they dont use high quality products like I do and good luck. She acknowledged she might end up coming to me if the other doesnt do a good job.

Xtreme Auto
 
I know how you feel I hate it when people chicken out and run for the so call cheap detailer but don't feel bad cause you know you does high end work at a fair price also you warned her and if she come back to you complaining about what a bad job he/she did just listen but be saying to yourself I told you so
 
Abram86 said:
I had a potential customer call and schedule an appointment after I quoted 115.00 to her. She calls back 10 min later and says she has to cancel because another guy does it for 30.00! I was caught off guard then pissed off lol. I told her they dont use high quality products like I do and good luck. She acknowledged she might end up coming to me if the other doesnt do a good job.

Xtreme Auto
Click to expand...

That tactic might make you feel good for a moment, but speaking poorly of a competitor and wishing the Customer "good luck" will not build your business in the long run.

A better sales tactic is to very briefly explain:


"I hope it turns out well for you

There are different levels of detailing

The package you selected takes X hours

I am very proud of the work I do, so if you are not happy with Joe's Detailing, I would be happy to see if I can help.

Have a Great Day!"
 
Abram86 said:
I had a potential customer call and schedule an appointment after I quoted 115.00 to her. She calls back 10 min later and says she has to cancel because another guy does it for 30.00! I was caught off guard then pissed off lol. I told her they dont use high quality products like I do and good luck. She acknowledged she might end up coming to me if the other doesnt do a good job.

Xtreme Auto
Click to expand...


U have to know people will go for the cheaper deal when they want to save a buck. However, they are getting a cheaper service and u have to be ok with that. U don't offer that for them,,do u?

Now, do u eat steak and lobster every night? Probably not, so when u go to a fast food place u know u are compromising quality for price. Don't worry, every1 wants to live it up once in a while and when they eat enough Mc D's eventually they will want that steak and lobster.

Make sure when she does come to u after this other detailer hacks her up that u are nice n polite. Show her your products and tools. Let her feel your towels, and explain ur set up and process. Take ur time with her. I bet that alone will give her a different feeling other than that of the hack detailer.

U build value in yourself by showing the passion and knowledge not by downgrading or talking bad of the other guy (even though u are thinking it LOL).

Along with that, u will have to turn down work many times as u must hold ur ground for the prices u are asking. U decide what ur time is worth. Good luck and don't be down or upset. It happens in all bizz all across the board. Some1 is always undercutting some1 else. That's the game we play in.:props:
 
To be honest you don't want customers like this! I just let them go she is only looking for a deal and nothing else. I set my prices higher than everyone else by me so people like her don't call. Even when I first started out I didn't care about customers like this. I call people like that "Deal Hunters" and the production shops can have them.
 
This is a good example of "you get what you pay for". Quality comes with a damn cost. People will always learn it the hard way.
 
I tell people that my work speaks for itself. I can't start to tell you how much people ask me how much to do their car then after I tell them how much it would be then they never get back to me. Just stick to your guns and keep perfecting your craft. The jobs will come.
 
Abram86 said:
I had a potential customer call and schedule an appointment after I quoted 115.00 to her. She calls back 10 min later and says she has to cancel because another guy does it for 30.00! I was caught off guard then pissed off lol. I told her they dont use high quality products like I do and good luck. She acknowledged she might end up coming to me if the other doesnt do a good job.

Xtreme Auto
Click to expand...

People are cheap. I deal with people all the time who won't spend $3 to get Rxs for their CHILD.
 
U got to remember the economy also has a lot to do with it,I c it every day, people r looking for the best deal than can find! I wouldn't loose to much sleep over it she is probably a royal PITA, ur work should sell it self and word of mouth!
 
I recently had a woman contact me about detailing her car. My basic package, which is nice, is $90. She questioned the price and said the local car wash charges $15...I told her in general you always get what you pay for....:dunno:
 
Please note two detailers can do equivalent work and charge different prices so the lower priced guy does not have to be doing poor quality work. It may be due to experience, efficiency, how much one values their time, etc. High end detailers can charge big bucks for a wash but do not think it is always better than anyone charging less.
 
allenk4 said:
That tactic might make you feel good for a moment, but speaking poorly of a competitor and wishing the Customer "good luck" will not build your business in the long run.

A better sales tactic is to very briefly explain:


"I hope it turns out well for you

There are different levels of detailing

The package you selected takes X hours

I am very proud of the work I do, so if you are not happy with Joe's Detailing, I would be happy to see if I can help.

Have a Great Day!"
Click to expand...

I like your approach but It may need to be stated PRICE may be more than MY ORIGINAL QUOTE if I have to CORRECT SOMEONE ELSE ERRORS just a thought
 
Pureshine said:
To be honest you don't want customers like this! I just let them go she is only looking for a deal and nothing else. I set my prices higher than everyone else by me so people like her don't call. Even when I first started out I didn't care about customers like this. I call people like that "Deal Hunters" and the production shops can have them.
Click to expand...
I have the same opinion. I give them a price and if the balk I tell them sorry. I don't shortcut or use junk products. I also touch up all chips and nicks if the provide the paint. I only do them on weekends so I'm booked out the next 10 weeks. Once I do someones car word of mouth is enough. It's one thing to turn work away but you don't do this to lose money either.
 
You want to stay away from customers like this anyway. In the end they consider cost over quality and would not appreciate your hard work anyway. I've turned away many cheapskates like this! Lol!

Best thing you can do is explain that they will be paying someone less money to inflict more damage to their paint which in the long run will cost them more than your original quote to fix.
 
allenk4 said:
That tactic might make you feel good for a moment, but speaking poorly of a competitor and wishing the Customer "good luck" will not build your business in the long run.

A better sales tactic is to very briefly explain:


"I hope it turns out well for you

There are different levels of detailing

The package you selected takes X hours

I am very proud of the work I do, so if you are not happy with Joe's Detailing, I would be happy to see if I can help.

Have a Great Day!"
Click to expand...

Excellent advice! :iagree:
 
Abram86 said:
I had a potential customer call and schedule an appointment after I quoted 115.00 to her. She calls back 10 min later and says she has to cancel because another guy does it for 30.00! I was caught off guard then pissed off lol. I told her they dont use high quality products like I do and good luck. She acknowledged she might end up coming to me if the other doesnt do a good job.

Xtreme Auto
Click to expand...


Tell her next time you fix lots of $30.00 detail jobs, but that costs $175.00 because of the added work.
 
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