paint peeled off customers car when removing 3m tape! customer is asking to pay for damage

I don't even do detail work professionally and I make even friends sign a boilerplate form that agrees that all responsibility for ANY damage is accepted by the vehicles owner. And that I will be free from any responsibility to repair or "make new" any damage done by me or on my property for any reason.

Won't sign? SCRAM![/QUOTE]

Im confused your saying if "you" f*** up your not responsible thats screwed up, unless I'm misunderstanding you. That's wrong!
 
oldmodman said:
You DO make every customer sign a release before any work is performed? DON'T YOU?

I don't even do detail work professionally and I make even friends sign a boilerplate form that agrees that all responsibility for ANY damage is accepted by the vehicles owner. And that I will be free from any responsibility to repair or "make new" any damage done by me or on my property for any reason.

Won't sign? SCRAM!
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Sorry this was his quote.
 
Order a CarFax and see if it shows damage and repair to the front.

Regardless, I think you need to cover it - just to the level it was before. Their quote doesn't seem that high for quality work, but it may be far more than it should cost.

Good luck.
 
forrest@mothers said:
Order a CarFax and see if it shows damage and repair to the front.

Regardless, I think you need to cover it - just to the level it was before. Their quote doesn't seem that high for quality work, but it may be far more than it should cost.

Good luck.
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I bought a Toyota usedfrom a dealer and the carfax said nothing about it being wrecked but since I have worked in body shops and been taught what to look for I recognized body work done
 
Instead of having her get a quote and giving her money, you should arrange to have the paint damage repaired. All you are required to do is repair it to the same condition that it was in when she brought it in.

Also, get people to sign a release.
 
Zubair said:
If you have a look at the pics theres areas of paint still left inbetween the areas there aren't and the darkened areas of bare metal indicates scraping. No ways removing tape caused that damage, backing plate caught on the edges whilst it was spinning. Someones not telling the truth and blaming it on tape.
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nope it was the tape. The paint was on the other side of the tape when i peeled it off.
 
skwidd said:
Instead of having her get a quote and giving her money, you should arrange to have the paint damage repaired. All you are required to do is repair it to the same condition that it was in when she brought it in.

Also, get people to sign a release.
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that is what she is expecting. for my insurence company to pay the body shop, not her directly. Im sure there was some kind of deal worked out at the body shop between them because the quote is so high
 
Granny is trying to hustle you. Shame on her!

Sent from my QMV7B using Tapatalk
 
skwidd said:
Instead of having her get a quote and giving her money, you should arrange to have the paint damage repaired. All you are required to do is repair it to the same condition that it was in when she brought it in.

Also, get people to sign a release.
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would having them sign a "release" form truly release me of all liability in this situation? It seems like if you damage someones car you are still responsible to fix it,if its your fault. Or is this not correct?

also what if she refuses to have the work done by a mobile tech and insists on a bodyshop?
 
Depends on what the release says. Normally a minimum of two estimates is what I would insist on. If both estimates are $1000, then it's $1000. My opinion is that you are getting screwed. Be a stand up guy, but don't take it laying down.
 
jeff79 said:
would having them sign a "release" form truly release me of all liability in this situation? It seems like if you damage someones car you are still responsible to fix it,if its your fault. Or is this not correct?

also what if she refuses to have the work done by a mobile tech and insists on a bodyshop?
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I want a Ferrari I don't have one if your willing to get it fixed she should play nice.

Also do you just do headlight restoration ? Do you have insurance or you just work out of your car.

Or are you really an established buisness
 
jeff79 said:
would having them sign a "release" form truly release me of all liability in this situation? It seems like if you damage someones car you are still responsible to fix it,if its your fault. Or is this not correct?

also what if she refuses to have the work done by a mobile tech and insists on a bodyshop?
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IMHO:
These questions, and many other concerns that have
also been brought-up, should have already been
handed-over to, and already being processed by:
Your Business' insurance agent.

That's the person that you will have designated
as the steward for your Business...Not a bunch
of us well-intentioned "oopsy-daisy-experts"!


Bob
 
NextLevelDtail said:
I want a Ferrari I don't have one if your willing to get it fixed she should play nice.

Also do you just do headlight restoration ? Do you have insurance or you just work out of your car.

Or are you really an established buisness
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no just headlight restoration and work out of my car and advertise locally. its a small time weekend gig while im still in school. its been slow lately tho. Never needed insurance since i always tape up the area so theres really no way for the car/paint to get damaged.. unless the masking tape damages the paint.. which i would have never thought could have happened. Either way its a paint error not in an error in worksmanship so its not covered by insurance either way
 
I do not understand... Was there damage into the hood? If not, why are they blending into the hood? Couldn't they just blend the fender into itself?

Why are they removing and re-installing the headlight, the bumper, and the grille?

Also removing and installing the fender and fender liner.

Is all that really necessary? Wouldn't they just remove the fender, paint it and re-attach?

What is the RPR? Does that mean repair? Don't get me wrong, it is reasonable for them to prime it, paint it etc., but what are they repairing? Dings dents?
 
See, you said it yourself, it's a "Paint problem," and since insurance wouldn't apply, you're not responsible either. Just because you may feel terrible about what happened doesn't mean you're at fault. You're just the guy who figured out who is really at fault.
 
NextLevelDtail said:
I want a Ferrari I don't have one if your willing to get it fixed she should play nice.

Also do you just do headlight restoration ? Do you have insurance or you just work out of your car.

Or are you really an established buisness
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only do a mobile service restore the headlights. its a decent part time job but can be slow sometimes as its a 1 shot thing. i charge around 60 bucks to restore both lights with a year warranty and advertise locally via deal sites and flyers. NOt a big or established business.

i emailed saying i would hire a mobile tech to repair the area in good faith. havent got a reply yet so we will see.

Jbirk said:
I do not understand... Was there damage into the hood? If not, why are they blending into the hood? Couldn't they just blend the fender into itself?

Why are they removing and re-installing the headlight, the bumper, and the grille?

Also removing and installing the fender and fender liner.

Is all that really necessary? Wouldn't they just remove the fender, paint it and re-attach?

What is the RPR? Does that mean repair? Don't get me wrong, it is reasonable for them to prime it, paint it etc., but what are they repairing? Dings dents?
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i honestly have no idea and didnt understand how that quote matched the repair in anyway. hopefully someone can explain
 
VP Mark said:
You did nothing wrong here, but it was still your tape that removed the paint, factory or not. I would try to find a more affordable way to fix it if possible, but you are still responsible.

On a second note, why are you operating a business without insurance? Garage keeper's liability insurance is super cheap. Imagine if this was a more costly repair and you were on the hook for it.
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i offered to hire a mobile tech and am still awaiting a reply. We will see how it goes.

What can i expect to pay for the "garage" insurence, where can i get it, and would it even cover something like this?
 
IMO that is not your fault, no way should painters tape strip the paint off her car. Shp probaly had some cheap paint job or repair job and now she is trying to get you to fix it. Tell her what you think is fair and leave it at that, if she takes you to small claims then maybe you can get an expert to back you up .
 
I've had the same happen to me (paint flaking off) on my OWN vehicle.

It was from doing a quickie rust repair late in the summer (just to get by until 'next summer'). The 'next summer'... taping and sanding, etc...went to remove the tape and most of 'last summers' paint came off with it.

Cause: POOR prep on my part!

Same think with painting the walls in the house. Ya tape off edges, paint, remove and many times the old paint comes with it. Again, cause? POOR prep.

Maybe this will give some ammunition to fight with.

Bill
 
jeff79 said:
that is what she is expecting. for my insurence company to pay the body shop, not her directly. Im sure there was some kind of deal worked out at the body shop between them because the quote is so high
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But that is not how it works. You have to fix it and that's it. She doesn't get to make money off of you.
 
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