Recent content by fivestar_dc

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    Customer claims I cracked her windshield...

    Which is true. But when you're only doing 30 cars a year as a side gig, and these are ordinary DD's, insurance really eats into profits. I appreciate everyone's feedback. This man swore profusely on the phone when I had my first conversation about detailing his car two weeks ago, did the same...
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    Customer claims I cracked her windshield...

    Craziest thing happened today. I detailed two vehicles at customers' home: an SUV and a car. I had a helper with me and the jobs went well. Both vehicles were parked in driveway, and I detailed them without having to move them. For the first four hours, we did the interiors on each vehicle. Then...
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    Wash on Mobile Home- No idea what to quote

    A woman called me tonight asking me to clean her mother's 70 ft. mobile home. Any advice on what to quote her for price? We've done a couple motor homes before, priced at $225 for wash/wax. I just have no idea what to charge, how long the process will take, etc. Please advise ASAP- want to call...
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    How do these prices look

    Clean it up, drop your prices. Enough of this "polymer, Level 2, maintenance, etc." You will have to educate the customer about this stuff, but expecting them to know all this on a quick flyer is not the way to go. Here's what was running through my head just after reading through. These two...
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    Facebook users start "like"ing our pages

    Five Star Detailing and Auto Care www.facebook.com/fivestardetailingastoria
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    Retention Reminder- Customer

    Hello, this is a message that I'm looking at sending to my existing customers that I haven't heard from in awhile. Didn't set up a maintenance plan until recently, and I'd like to keep my current customer base coming again. Can you let me know what you think? "Hello ______! We enjoyed cleaning...
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    About the headlight post: I got this type of sandpaper...

    About the headlight post: I got this type of sandpaper (http://www.amazon.com/gp/product/B0002MSY7C/ref=rcxsubs_mys2_product_title). So all I need to do is wet that down, sand the headlight, and then apply a glaze/polisher with a power buffer? I have three buffing pads, ranging from high to low...
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    Selling Supplies

    Hello! I've been thinking a lot about selling detailing supplies in an effort to bring in more money for my auto detailing business. Currently, it's a two-man operation. We're two guys, using my 3-car garage at my house to do all of our local detailing jobs. We are also mobile. However, we are...
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    Headlight Restoration- Give me the Basics!

    Would love to add this to my existing business. What do I need? Are there any threads that I could look through? I see a lot of "kits" online, but I want a professional detailer's expert opinion on which way to go. What's the most effective, cost-efficient manner in which to restore headlights...
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    Clay vs nanoskin

    In my opinion, the Nanoskin is good for 75% of all of my detailing jobs. In other words, it's effective enough to get off the road grime, rail dust, etc. to my satisfaction. However, the other 25% of my jobs require the clay bar. The Nanoskin I'm using (medium grade) simply isn't enough to get...
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    Returning Customers

    What are some tried/true methods for getting customers to keep coming back? We hang thank-you window tags on the rearview mirror, and I'm thinking of putting a small note that says something like, "We recommend a full service detail for your vehicle every six months." Other than that, I can't...
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    Chemical Guys InstaWax for quick details?

    I love my Chemical Guys' Butter Wet Wax. Get a gallon of that stuff.
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    Advice on cleaning these rims?

    Thanks guys!
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    Steam Cleaner

    Another vote for the McColloch steam cleaner here. I've had it for two months and it's working great!
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