Thank you, everyone for the feedback and support! Showing you all the inner-workings is something we've wanted to do for a long time and we're happy to finally be able to!
You don't need to register it. It's just a lifetime warranty against defect no matter what. Our customer service reps can assist you or you can fill out the 'returns' sheet on our site.
Replacing the brushes on the 6" Random Orbital does not void the warranty any more. That policy has been changed :) We will have instructions on how to change them for those who need them soon (website, via customer service, in the box).
cobraa,
PM me your phone number and we'll give you a call directly and get this resolved for you. Sorry it didn't go as it should have via email but we'll make it right for you!
BOSS™ Buffing Pads are built to last and contain some of the finest components and construction on the market. There are however things which can contribute to shortened life of our and any other pads including:
Excessive downward pressure - THE BOSS can effectively remove most defects with...
Awesome recap, Mike! Those after-shots look incredible! To echo Jeff's sentiment: it's so amazing seeing people get the results we worked so hard to enable BOSS to provide!
We wanted to shed some light on the recent change to our warranty policy.
Traditionally, Griot’s Garage primary focus has been the “pro-sumer”/weekend-warrior/DIY guy looking for the best and safest orbital for their needs. Our old warranty reflected that focus. When purchasing from Griots...