Search results

Mustang w/Mckee's 37 and 303 Tire Balm

Before jumping into a shop situation which will add loads of overhead, try getting involved with a local HOA. One of my customers posted a review of my work on their HOA FB page and I have gotten a ton of calls (which turned into 2 immediate jobs and 2 future dates. I basically spaced all of...

I fell victim to this over the weekend. I very clearly got 2 different batches. I was reading the reviews here and there and all said great results. How I missed the various threads about how awful applying it is I will never know. Anywhoo, I got 2 bottles from the outlet figuring I'd give...

Most customers that I deal with are more than happy to let me roll the car into their garage once I dry it off. I also have an easy-up canopy that takes about 5 minutes to put up if I know there isn't a garage available. The one I have cost me about $40

I work 40 hrs/wk at my full time job and detail 1 day on the weekend. I've done it for almost 10 years now and this is the first year that I said "screw it" and put a flat number of jobs that I would do during the season (I'm mobile). I am already booked into all of my available slots through...

Don't ever let anyone but yourself and your market dictate your pricing. I have told a handful of potential customers to go with the other guy if they feel they are being overcharged. The only time I ever discount anything (other than a 10% discount for veterans and active military) is if I get...

This is an interesting thread. I always left it up to the customer up until last year. At the beginning of last year I decided I only wanted to work X number of jobs. This limited my availability obviously and I would end every conversation or email with the remaining dates and times that I...

I'm usually pretty selective with my customer base like you said. One of my customers posted my number on their neighborhood facebook page and I've gotten a couple of referrals from him. This was one of those customers and oddly enough the customer who posted my number is the one who took her...

Lots of good advice here. One thing is for sure, don't EVER lower your prices based on what the "other guys" charge. If you want to add something to your service that would be cost effective that's one thing, but once you start lowering your prices you are lowering YOUR value and the value of...

It happens. I did a job where I got super involved cleaning one section of the car and missed a door jamb entirely. The customer called me out on it within seconds. I was mortified. Don't beat yourself up over it. What I actually do now is use one of Mike's inspection forms as a checkoff while...

I have had 2 experiences with potential customers this summer that made me wonder about scheduling.On both occasions, the customer contacted me and I gave pricing and availability. Since I only detail P/T I have limited appointments available. Both times I gave the customers until the following...

Be SUPER careful about the amount of moisture being applied to the headliner. A lot of them are held up with cheap adhesives and once they get wet they will sag.

I agree 100% on this. I have 4 of what I would call "wealthy, super high end" clients. I could throw whatever number I want at them and they wouldn't bat an eye because they know what I am going to do with their car. The rest of my customers are referrals from customers ( I don't advertise at...

So sorry to hear this Paul. Thoughts to you and yours.

I was literally going to start a thread TODAY about this. This actually happened today. One of my regular long time clients had me do a pickup from the office. I get there, she hands me the keys and goes in with a client. I walk outside to get the csr and find a new dent in the front. I proceed...

Nice job. Go get that cash !

If asked, there will never be a freebie. That said, for my long standing customers, I have done a couple of "throw ins" such as dressing some trim or cleaning a carpet spot. I have a regular customer who called me because of paint transfer on her bumper and asked if I could give her an estimate...

Try to find a small business group, whether online or in person, who refer friends, family and other group members to you. That is how I started out once the friends and family angle was covered. What will happen after that is you will get referrals (providing your work is up to snuff) from the...

I die a little inside every time I see that video.

..and I actually do not post pricing on my page. I got burned on a car once and will never let that happen again. I give an estimate over the phone for various packages but have to see the car in person for a final quote unless they want to pay me hourly. When they hear my going rate is $50/hour...