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I washed it and used Hydro2 on my 928. Bill

A good customer dropped off a Lincoln Zephyr at the shop today. I think it's a '37. It's been converted to a street rod, complete with a Ford Lightning engine. I've worked on this guy's cars before but this one is different. He's taking it to auction in late April and wants it looking it's...

Looking for some guidance. It looks like there are at least 4 choices for coatings from GTechniq (not counting the professionally applied stuff). Crystal Serum Light Crystal Lacquer EXO EXO and CSL I've read the descriptions and it's not clear to me why I should pick one over the other...

Thanks Mike. I really appreciate you and the rest of the crew taking time to consider my problem. I'm diving into the car tomorrow. Wish me luck. Bill

A customer brought a Porsche 928 into the auto repair side of our shop this week. The interior is so moldy that the mechanics won't get into the car. I predict that on Monday, I'll be asked to give a price to clean the interior. I suspect that I'll only be asked to clean it well enough that...

Velocitybts - you presented an interesting situation and asked some good questions. I'm thrilled to see that Mike chimed in but my experience with post-application coating questions on this forum is that it can be tough to get straight answers. I don't believe that our industry has completely...

You asked for specific recommendations on what and where to buy and, I'm sorry I don't have that. I do have some experience with water filtration and I'll share my thoughts. If you've been doing research and looking at products, then you've already noticed that a lot of these products look...

Well, someone has to offer a different opinion here. In my area, the high end shops (including mine) offer separate interior and exterior packages. If you get an exterior package, I include vacuuming, cleaning the interior glass, and a quick wipe-down to get rid of any dust. If the customer...

Now you've got me REALLY curious. With all the big deal that is being made about paint coatings, why wouldn't you be able to wash the car? Bill

I love threads like this. I think we all have a lot to learn about coatings and how they behave. Having recently worked on a few cars brought in by customers with coated paint, I can tell you it's pretty tough stuff. Can you scratch it. Oh yeah. It think it scratches a lot easier than the...

If you combined your free car care kit offer as part of a larger advertising campaign, I might agree with you in concept. Your offer is supposed to be an incentive to book a detail with you. Therefore the customer has to hear about the free give-away before they make the decision to get you to...

paul_g - you asked what I considered my "three steps". In a perfect world I would have started with an aggressive polish like a Meguiars M105 and then down to the D300 and onto the wax. But all I had to work with was D300 and D302 plus wax. So the customer really ended up getting 4 steps...

Eldorado2k - the buffer is a Griot's G15, the pad was Griot's Microfiber Pad and the most aggressive product I had on hand that day was Meguiar's D300. The customer wasn't full of it, he was clueless. But we're off topic.... #1 - If a car comes in with an unknown history, is there a way to...

GKSR - shouldn't you be hunkering down for the hurricane? Dude, be safe. Regarding your "Charge more and communicate..." comment - I guess I'm old school. To charge more, I'd have to provide more value. The guy paid for a wash, nanoskin, Iron-X, 2 stages of polish, and wax. That's what I...

Last week a customer brought in a 2011 Jaguar XJS. He said the paint was "trashed" and nothing else (I didn't book the job so I didn't talk to him). He paid for a 3-step paint correction package. As I started to wash the car, I noticed the paint was beading water like nobody's business...

Crispy - the only thing that changes is the amount of dirt on that wing... otherwise the damage is constant. I really don't think that wing is metal. I think it's plastic or maybe fiberglass and the color is part of the plastic/glass as opposed to being painted on. Bill

Sharply Dressed - the basic exterior detail that I'm talking about in this example includes - Wash the car - Wash the wheel - Nanoskin decontamination - Wax or AIO - Windows, tire dressing, ... I'm looking at my notes from this particular customer and the wheels threw me a curve ball...