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I got a call back from Heidi this afternoon and stated that 'my issue' (really JonM's) is causing a revolution and causing them to re-look at their parts arrangement and how to fix this issue as well as others like it in the future!

Hey no hard feelins from me man! When Heidi gets back to me I'll holler at you and see what can be done about the part :dblthumb2:

That's the real deal! AG customer for life now!! Just FYI, Heidi at Griots is still looking into this. The primary concern is how to replace the piece SAFELY. It appears as though you'd have to remove the power cord to replace this piece. I'm sure they're trying to make sure they're not...

Who knows - I'm wokring with Griots to see what to do in this situation. Heidi is working with the manufacturer to see what can be done. At this point, I'm having a different result than JonM's and so far it's been very positive...

I'd argue that the situation you mentioned is not really similar enough to compare. The beer company made the error, not you. Now if you would have opened the beer, spilled some prior to consuming it but decided to return it for a full one before drinking any, that might be applicable. What...

What business do you own? What parts do you need service and where are they sourced from? Personally I probably would have tried to have the part replaced and if it didn't pan out, I'd duct tape it. After all, I broke it. I certainly wouldn't hold it against them. Also, the product is...

Welcome! This place has it's fair share of Mr. Cleans that's for sure! The question is, are ya bald?

It's totally silly that this would impact anyone's purchase of any GG product for not keeping a spare part around for something they only stock on their shelves, not service, is made by someone else, and was broken due to neglect. Like all other companies, the items that are sent back to them...

Man - how long does the OPP keep? 128oz is a lot for one car and a truck! Thanks John! Heh - of course there's a lot of WA people here, gotta keep the car clean between the rainshowers! Of course mine was back to mint yesterday and dirty as hell again today from the weather.

Thanks man! Ok, I give...Which product is OPP? I don't want a shine, I'd like to keep the interior the matte finish it is...

Olympia Also active on photography-on-the.net, Bladeforums, NASIOC, Knifeforums, NikonCafe...

Bone stock, just like my last two, just like I like 'em :dblthumb2: I'll check that out too! And thanks all!

Hey all - I've already seen a couple familiar faces from other forums. Just wanted to drop by and say hi. We just picked up a new 2010 STi and I want to keep it mint. I'm a Griots/Meguiars user but after stumbling on here it seems I'm lacking a little education on the finer products. So I...