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First off, thank you Mike for seeing the post and taking action - it's that attitude that I would like to expect from a Company like Autogeek. Yes, my post was off the cuff, and yes, it served one purpose - urgency. I've worked in some really hostile customer service environments in the past...

When you have an unsatisfied customer, who has tried to get in contact on three different occasions, with minimal success, and, upon hearing that customer voice their concern, you automatically revert to the "prove it" mentality, it's time to rethink the customer service strategy. I had a...

I've been a lurker for a few months, and I've spent a lot of time on the forums, reading and honing my skill set, as well as marketing prowess. I started my Detailing Business in April of this year. Business has been steadily increasing. I've purchased well over a grand in various products...