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  1. C

    Dealer says these are not scratches ...

    My last post showed that a real pro can correct the paint with little effort, I'm going to contact the dealership and let them know how successful the other detailer was at fixing the issue, and 'request' they foot the bill for the detail because... the original scratches were put in by the...
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    Dealer says these are not scratches ...

    I made the drive down, 48.4 miles each way, to see Michael of CMCdetailing and have him do a test spot... the results blew me away! Going to contact the dealership tomorrow with evidence the paint can be corrected! Mike also pointed out buffer trails and holograms from the detailer the...
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    Dealer says these are not scratches ...

    I'm near Winston Salem North Carolina, I've contacted CMC Detailing, they are near Charlotte, he said I could stop by one evening and he would do a test spot on the vehicle to show the paint could be corrected. EDIT: I'll check the forums for recommendations on polish and give a small area a...
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    Dealer says these are not scratches ...

    Looking at the car in direct sunlight you can still see the halo/swirls. I've gotten contact info for a good professional detailer, waiting to hear back so he can look at the car first hand before moving forward. Haven't called the dealer yet, they don't paint in house, the shop they use comes...
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    Dealer says these are not scratches ...

    It was sunny and bright when I left home going to the dealership today, which is 50 miles away, my luck it was starting to cloud up... their was not bright sunlight for me to view the car. The service manager told me to wait till I saw the car in bright sunlight and if I still wasn't happy...
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    Dealer says these are not scratches ...

    Thanks for the quick replies, I've had good dealings with the service manager in the past, hoping I can talk to him tomorrow and convince him the issue can be fixed, but the car has already been 'detailed' once. I may just bite the bullet and pay a detail shop to correct the paint and install...
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    Dealer says these are not scratches ...

    When I purchased my car it was an overcast day, I noted a few 'swirls' on the hood to the salesman and didn't think much about it. The first time I saw my car in direct sunlight I was shocked. The dealership is over an hour away and both times when I drove up it was an overcast day so the...
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