25% off... really????

Calendyr

Calendyr

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Just placed an order using the SUMMER25 code for the 25% off.

So my total before shipping was 296.91$... 25% of that is 74.23$, yet, I only received a 34,23$ discount... how do you come to this amount?

As usual the free shipping doesn't apply to Canada, but it would be nice if you could give the equivalent of what people are saving in the US... Might just be 5 or 10$ off but
when paying 65$ for shipping, even 5 or 10$ discount would be appreciated.


Here is my invoice's details:


[TABLE="class: ys_basket, width: 938"]
[TR="class: ys_orderLine ys_evenRow"]
[TD="class: ys_first, colspan: 5, align: right"]Subtotal:[/TD]
[TD="class: ys_last r, colspan: 1, align: right"]$296.91[/TD]
[/TR]
[TR="class: ys_orderLine ysco_oddRow"]
[TD="class: ys_first, colspan: 5, align: right"]Shipping:[/TD]
[TD="class: ys_last r, colspan: 1, align: right"]$64.99[/TD]
[/TR]
[TR="class: ys_orderLine ys_evenRow"]
[TD="class: ys_first, colspan: 5, align: right"]Tax:[/TD]
[TD="class: ys_last r, colspan: 1, align: right"]$0.00[/TD]
[/TR]
[TR="class: ys_orderLine ysco_oddRow"]
[TD="class: ys_first, colspan: 5, align: right"]25% savings:[/TD]
[TD="class: ys_last r, colspan: 1, align: right"]-$34.23[/TD]
[/TR]
[TR="class: ys_orderLine ys_lastRow ys_evenRow"]
[TD="class: ys_first, colspan: 5, align: right"]Total:[/TD]
[TD="class: ys_last r, colspan: 1, align: right"]$327.67
[/TD]
[/TR]
[/TABLE]
 
Certain items such as polishers, garage equipment and Buy 1, Get 1 aren’t included for discount.
 
Looks like you had one of those items from BOGO page which does not qualify for the discount..

sixsix said:
I always got the discount on the bogo stuff
Click to expand...

nope..BOGO are excluded..
 
acuRAS82 said:
Certain items such as polishers, garage equipment and Buy 1, Get 1 aren’t included for discount.
Click to expand...

None of my items were any of those things:

Qty Product Code - Product Name Price
---------------------------------------------------------------------------
1 D-MC5-12 - 12 Pack Meguiars DMC5 DA Microfiber Cutting 99.99
1 D-MX5 - 5 Inch Meguiars XTRA CUT Microfiber Disc (2 Pa 23.99
1 D-MC3 - 3 Inch Meguiar's DA Microfiber Cutting Disc (2 15.99
1 SG-035117 - SCANGRIP Matchpen Light 59.99
1 OPT-21243 - Optimum Yellow Opti-Clay 14.99
1 NS-AS-018 - Nanoskin Autoscrub Speedy Prep Sponge (Med 12.99
1 LC-LL-92525 - 5.25 Inch Lake Country Low Lint Prewashe 15.99
1 LC-3-TP-COMBO - Lake Country ThinPro Foam Pad System 3 29.99
1 SUMMER25 - Summer Sizzling Sale - 25% Off Your Order! -34.23
---------------------------------------------------------------------------
Sub-Total: 239.69
Tax: 0.00
Shipping & Handling: 64.99
---------------------------------------------------------------------------
TOTAL: 304.68
---------------------------------------------------------------------------


They removed the 303 protectant, says it's hazardous material and FedEx won't ship it to Canada ;(
 
Might be less expensive for you to email Autogeek rather than a phone call. without a doubt they'll make it all right if there is a mistake, and a glitch.
 
Ya, I put a note in the order regarding it, which was not taken into account. I am leaving now for a detail but will email them tonight when I return. Strange stuff ;(
 
Calendyr said:
None of my items were any of those things:

Qty Product Code - Product Name Price
---------------------------------------------------------------------------
1 D-MC5-12 - 12 Pack Meguiars DMC5 DA Microfiber Cutting 99.99
1 D-MX5 - 5 Inch Meguiars XTRA CUT Microfiber Disc (2 Pa 23.99
1 D-MC3 - 3 Inch Meguiar's DA Microfiber Cutting Disc (2 15.99
1 SG-035117 - SCANGRIP Matchpen Light 59.99
1 OPT-21243 - Optimum Yellow Opti-Clay 14.99
1 NS-AS-018 - Nanoskin Autoscrub Speedy Prep Sponge (Med 12.99
1 LC-LL-92525 - 5.25 Inch Lake Country Low Lint Prewashe 15.99
1 LC-3-TP-COMBO - Lake Country ThinPro Foam Pad System 3 29.99
1 SUMMER25 - Summer Sizzling Sale - 25% Off Your Order! -34.23
---------------------------------------------------------------------------
Sub-Total: 239.69
Tax: 0.00
Shipping & Handling: 64.99
---------------------------------------------------------------------------
TOTAL: 304.68
---------------------------------------------------------------------------


They removed the 303 protectant, says it's hazardous material and FedEx won't ship it to Canada ;(
Click to expand...

Your scangrip does not qualify for discount clearly states on product page...
SCANGRIP Matchpen Light, handheld swirl finder light

last line before pricing..
 
I too have made the same complaint and suggestion about shipping to Canada. I understand that it's more expensive in general, but some kind of discount comparable to what US customers are getting would be nice.

eg. If free shipping in the US is worth $10, then it would be $10 off the $50 shipping to Canada
 
303 Protectant is hazardous in Canada? Huh, never would have guessed. Probably have used 10 gallons of the stuff and never thought of it as hazardous.
 
rlmccarty2000 said:
303 Protectant is hazardous in Canada? Huh, never would have guessed. Probably have used 10 gallons of the stuff and never thought of it as hazardous.
Click to expand...

I think it has to do with shipping regulations, not that is prohibited here. I buy Scotch guard very often and it is available at all major stores, 303 is a similar product but in a spray bottle instead of an aerosol can.
 
Nix said:
Looks like you had one of those items from BOGO page which does not qualify for the discount..



nope..BOGO are excluded..
Click to expand...

That’s 3 items that were BOGO that I bought on one order and got the discount.

2085ceadd879b0c8fd41579d3c395adb.jpg

25173dfb6ec17402f1b87fecded7132e.jpg




Sent from my iPhone using Tapatalk
 
sixsix said:
That’s 3 items that were BOGO that I bought on one order and got the discount.

2085ceadd879b0c8fd41579d3c395adb.jpg

25173dfb6ec17402f1b87fecded7132e.jpg




Sent from my iPhone using Tapatalk
Click to expand...

standard coupon that you can use it anytime..coupons that you see when they have sale 20% 25% does not work on BOGO..
 
Still haven't heard from them. Disapointed they would remove discounts on so many items. Discounts are the one reason I order here despite the insane shipping costs.
 
Harbor Freight like exclusions, eh?

Maybe I am spoiled by the Amazon Prime experience, but this nickel and dime approach to shipping is quickly wearing thin on me. I want to support AG and have several orders worth several hundred dollars and I literally am frustrated every time I order. I wait a day or two to get an email confirm, then another day or two before it ships, then it's waiting 7 to 10 days to receive. This is a 2 week window nowadays.

Even with the 15, 20 percent discounts, the prices aren't that much better than Amazon and pile shipping on top that takes 7 to 10 days to receive, well, it's hard for this backyard detailer to justify. What's worse is that I wait for those 20 and 25 percent sales to order stuff and then add the 7 to 10 on top of that wait and it's really frustrating.

Again, maybe this is the hangover caused by being a Prime subscriber...
 
Shipping does seem to have slowed down since they got a deal from Fed-Ex. FedEx is always slower than UPS in my area. I believe I’m in the 1-2 zone and FedEx never gets my packages here that fast. Everything depends on where you live and where the hub is located.

You kinda got jammed on that 12 pack of pads. If you would have skipped the sale you would have saved 1%!
 
JMak97008 said:
Harbor Freight like exclusions, eh?

Maybe I am spoiled by the Amazon Prime experience, but this nickel and dime approach to shipping is quickly wearing thin on me. I want to support AG and have several orders worth several hundred dollars and I literally am frustrated every time I order. I wait a day or two to get an email confirm, then another day or two before it ships, then it's waiting 7 to 10 days to receive. This is a 2 week window nowadays.

Even with the 15, 20 percent discounts, the prices aren't that much better than Amazon and pile shipping on top that takes 7 to 10 days to receive, well, it's hard for this backyard detailer to justify. What's worse is that I wait for those 20 and 25 percent sales to order stuff and then add the 7 to 10 on top of that wait and it's really frustrating.

Again, maybe this is the hangover caused by being a Prime subscriber...
Click to expand...

This is just my opinion, but I’ve never really felt guilty buying something from Amazon if it’s very close in price to AG.

But I pay a fee to be a prime member, so I feel in order for me to not “waste” that money I may as well use it when I can.

That being said: whenever AG runs a sale that includes free shipping I definitely have no issues (well.. except them using FedEx) ordering from them even if it’s slower. I just like to support them.

The nice thing about AG is that the free shipping without any minimum price is not a regular occurrence, so it sort of tempers the impulse to buy any and everything that looks interesting (which is a very long list of things.) They also have a wide variety of products. Much more than I find other places.


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