Advice on Overspray when truck was in for service.

Joshwaa

Joshwaa

New member
Joined
Nov 2, 2015
Messages
172
Reaction score
0
So my 2016 Ram 1500 was at the service department for about 17 days as the part they needed to fix it was on backorder. The truck was spotless when I took it in. When I got my truck from service it was about 6:20pm and dark outside. I did a walk around to make sure there was no major damage and then took it home. The next day when doing a WW I noticed overspray on the truck. It not really bad but it is there. My truck is always garage kept and has a show car finish. So having the overspray is unacceptable. How would you go about handling this with the dealer? I already called the service writer that handled my repairs. Keep getting his voicemail. Left a message but he has not returned my call after 2 days. Thoughts?
 
I would call head office,send pictures and inform them about your situation,my stang is 7yrs winter driven and when I bring it in I make sure they don't do a wash on it,to much time polishing the way I want it,dont let them get away with it,also I would get an estimate of how much it would cost to bring it back to your level,hope all works out...have fun keep detaling...AUTO ONE DETAILING..on facebook
 
Get a written estimate, have them pay you, then clay it yourself..
 
Joshwaa said:
It not really bad but it is there.

My truck is always garage kept and has a show car finish.

So having the overspray is unacceptable. How would you go about handling this with the dealer?
Click to expand...


The portions I quoted in bold are the key.

I hate to assume in a thread but by the second bold sentence above can we safely assume that you know how to detail your own rigs? As in you know how to wash, clay and machine polish the paint to perfection?

If that's the case and if you've done any amount of reading of other people's horrible experiences from letting dealerships work on their vehicles, then instead of risking letting the dealership take a mole hill and turn it into a mountain I'd fix it myself.

It's completely possible if you let them fix it they're remove the overspray and in the process hack the finish up with rotary buffer holograms.

Sad truth is most the management at new car dealership don't know anything about proper car car care and they don't normally have in-house detailers that know much more. So letting them do anything to your car as it relates to detailing is a mistake.

If they're not answering your phone messages then I'd print this thread out and drive down their personally and show them the problem and share what you've shared in this thread.

Also show them the Baggie Test so they can "feel" the problem.

If possible get them to in some way reimburse you for our time and trouble.


:)
 
Mike.Phillips@Autogeek said:
The portions I quoted in bold are the key.

I hate to assume in a thread but by the second bold sentence above can we safely assume that you know how to detail your own rigs? As in you know how to wash, clay and machine polish the paint to perfection?

If that's the case and if you've done any amount of reading of other people's horrible experiences from letting dealerships work on their vehicles, then instead of risking letting the dealership take a mole hill and turn it into a mountain I'd fix it myself.

It's completely possible if you let them fix it they're remove the overspray and in the process hack the finish up with rotary buffer holograms.

Sad truth is most the management at new car dealership don't know anything about proper car car care and they don't normally have in-house detailers that know much more. So letting them do anything to your car as it relates to detailing is a mistake.

If they're not answering your phone messages then I'd print this thread out and drive down their personally and show them the problem and share what you've shared in this thread.

Also show them the Baggie Test so they can "feel" the problem.

If possible get them to in some way reimburse you for our time and trouble.


:)
Click to expand...

Yes I would never let them fix my paint for me. I know better. Yes I have all the supplies and know how to fix it myself. I made a point to tell the service writer when I dropped of the vehicle to never wash it. Also left a piece of paper on the window that stated DO NOT WASH. I also showed him the truck and how the paint did not have a swirl or blemish anywhere on the truck. This overspray came from sitting in their back lot for the 2+ weeks while waiting to be fixed. I even asked the service writer to not park it under a tree and keep it as far away from the body shop as possible. I do plan on fixing it myself but want to be compensated for my time that I will have to spend on fixing the damage they inflicted.
 
Joshwaa said:
Yes I would never let them fix my paint for me. I know better. Yes I have all the supplies and know how to fix it myself. I made a point to tell the service writer when I dropped of the vehicle to never wash it. Also left a piece of paper on the window that stated DO NOT WASH. I also showed him the truck and how the paint did not have a swirl or blemish anywhere on the truck. This overspray came from sitting in their back lot for the 2+ weeks while waiting to be fixed. I even asked the service writer to not park it under a tree and keep it as far away from the body shop as possible. I do plan on fixing it myself but want to be compensated for my time that I will have to spend on fixing the damage they inflicted.
Click to expand...


You are a certified Geek! As in AutoGEEK!

Way to be pro-active and on top of it.


:dblthumb2:
 
Yes AutoGeek and Computer Geek. I'm that guy. Thanks for the help all. If the service department ever calls me back I will let you know how it goes or ask for more advice.
 
I have the NANO clay mitt, fine and medium.
Let me know and I will be happy to help you out.
John
 
Thank you very much for the offer I will let you know. From what I know and this could be wrong don't the clay mitts or nanopads leave micro marring? Once I find out what the dealership is going to do and weather they need to see the truck to see the over spray for themselves, I plan on using the Pinnacle Fine Clay and lube.
 
Joshwaa said:
Yes I would never let them fix my paint for me. I know better. Yes I have all the supplies and know how to fix it myself. I made a point to tell the service writer when I dropped of the vehicle to never wash it. Also left a piece of paper on the window that stated DO NOT WASH. I also showed him the truck and how the paint did not have a swirl or blemish anywhere on the truck. This overspray came from sitting in their back lot for the 2+ weeks while waiting to be fixed. I even asked the service writer to not park it under a tree and keep it as far away from the body shop as possible. I do plan on fixing it myself but want to be compensated for my time that I will have to spend on fixing the damage they inflicted.
Click to expand...
I wish you luck trying to get compensated from the dealer,they will tell you that we are gonna make it right.Its your choice to leave it there or run and learn from this horrible experience Gd luck and if you get a CSI in the mail give them a f for failure,that really hurts them you would be surprised.
 
I work in a dealership and stuff like this happend and when it comes to detail they don't know to to properly handle the car with care. They will try anything to make it look good again but the quality is not the right way. I wish you look with your car

Sent from my LG-H811 using Tapatalk
 
Sorry for my horrible grammar I was writing it fast

Sent from my LG-H811 using Tapatalk
 
The probably won't offer you money, but will offer you a free service or something like that.


I a have a client who had his vehicle detailed by a local dealership, well it's currently at the body shop getting a respray due to burning through the clear!

Here's a quick walk around of a 3500 I did the other day. https://www.instagram.com/p/BAfLD4MonXM/
 
If you know what you are doing when it comes to claying, for sure, do your truck yourself. I'd matter of factly tell the dealer right out that you are taking the vehicle to a professional and highly regarded detailer to correct the issues, not them. Possible downside of that, is they may ask to then see a receipt for the work as proof, to if there might be some small offer of other compensation?

I'd use the mildest clay or substitute first and see where that gets you. Something like the Pinnacle Blue Ultra Poly Clay is very gentle.

Still, you may have some slight marring occurring due to this mechanical process, and could likely be more noticeable on a darker color. Thus, and as many would say after claying, it usually is a good idea to then come behind with a DA Polisher, a mild swirl remover and mild pads for correction.

Dealers are something I try to avoid like the plague after a purchase but sometimes it is inevitable and cannot be avoided.

If a DA is not in your arsenal presently, or for other reasons, weather, time, etc that you cannot immediately address this issue, don't panic. Such can be addressed at a later date when the time is right.
 
What about trying a non abrasive approach first like power washing, or using something solvent based like PrepSol or Stoners Xenit on a soft microfiber you throw away. It could save you a polishing step.
 
You must log in or register to reply here.
Back
Top