AG customer service IS great

Al1515

Al1515

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For those who think AG does not have good CS, you've got to be kidding me. They ARE human, and mistakes do get made. However, the difference is how they handle things. AG ALWAYS makes things right. You are basically on the honor system. On occasion, when an item has gone missing in my order, or maybe a product leaked out during shipping, or whatever else, I have e-mailed the folks at AG, and they have given me the benefit of the doubt, essentially trusting me with what I say. They have NEVER let me down. AG goes the extra mile. They bend over backward to accommodate requests. They do lots of things for their customers. They are always giving us discounts and freebies and throw-ins and what not. For all their efforts, I continue to be a loyal customer.

In contrast, today I just got off the phone with a representative from another detailing company (located in Inglewood, CA). I had placed a large order late last month, but I did not get around to opening it until just last night. I noticed that one of the items was missing - not even a pricy item, but a lousy 6-pack of cheap towels. Instead of saying, "sorry 'bout that, we'll send it right out to you" (I have ordered from them on several previous occasions and never called with any problems or complaints), instead the guy said, "sorry, but we can't help you with that because you waited too long and now the order is 'closed' (?!). However, you can mention this on your next order with us, and we'll include the item with that order." I did not appreciate the arrogant tone during the entire conversation, and, well, I'm not so sure that I will be ordering from them in the future. (AG has never treated me like this - not even close!). Such a shame because this other company has such good products.

So anyway, in the future, any of you out there who is new to AG who has issues or questions with their orders, just call or e-mail them. They really are good people and very approachable. And let's not take good CS for granted. I know I won't because I know what it looks like now.

Sorry about the rant - I'm done!
 
Al1515 said:
For those who think AG does not have good CS, you've got to be kidding me. They ARE human, and mistakes do get made. However, the difference is how they handle things. AG ALWAYS makes things right. You are basically on the honor system. On occasion, when an item has gone missing in my order, or maybe a product leaked out during shipping, or whatever else, I have e-mailed the folks at AG, and they have given me the benefit of the doubt, essentially trusting me with what I say. They have NEVER let me down. AG goes the extra mile. They bend over backward to accommodate requests. They do lots of things for their customers. They are always giving us discounts and freebies and throw-ins and what not. For all their efforts, I continue to be a loyal customer.

In contrast, today I just got off the phone with a representative from another detailing company (located in Inglewood, CA). I had placed a large order late last month, but I did not get around to opening it until just last night. I noticed that one of the items was missing - not even a pricy item, but a lousy 6-pack of cheap towels. Instead of saying, "sorry 'bout that, we'll send it right out to you" (I have ordered from them on several previous occasions and never called with any problems or complaints), instead the guy said, "sorry, but we can't help you with that because you waited too long and now the order is 'closed' (?!). However, you can mention this on your next order with us, and we'll include the item with that order." I did not appreciate the arrogant tone during the entire conversation, and, well, I'm not so sure that I will be ordering from them in the future. (AG has never treated me like this - not even close!). Such a shame because this other company has such good products.

So anyway, in the future, any of you out there who is new to AG who has issues or questions with their orders, just call or e-mail them. They really are good people and very approachable. And let's not take good CS for granted. I know I won't because I know what it looks like now.

Sorry about the rant - I'm done!
Click to expand...

I totally agree, and AG has all my business because of that exact reason. I have contacted AG just as a FYI to let them knw that a container has leaked and didn't have time to resend and wait for another shipment and Penny took immediate action and sent me what I lost in damages. Bravo AG fine CS and finally a company that really cares!
 
The same here I forgot the discount code and called the next day they just set it as a credit and was taken off the next order.
 
:applause:

I couldn't agree with you more! I have never had a bad experience with AG and I do probably 90% of my business with them. I do have a couple others I buy from only because AG doesn't sell the product.

Your right about it's how they fix the problem or how it's handled that really makes a difference. No company in the world is perfect and doesn't make a mistake here and there. Especially with the amount of orders that AG probably places on a daily basis. I've never had any problems with any of my orders, but if and when I do I know that AG will be there to help make it right.

Thanks again AG!:dblthumb2:
 
I completely agree! I've had two issues with products since my addiction started and each was resolved immediately. The only thing I can say about the AG bash threads(not searching for examples) is that the OP usually didn't call or email directly or was missing some vital info on their order to assist CS in getting their problem resolved. It seems some complaints revolved around the customer not inputting discount codes or not being able to stack codes. I'm not saying something will never go wrong but they've been more than helpful to so many of us.
 
the difference between good and great customer service is the businesses ability to make a notable difference. AG does just that !

I sure I speak for AG when I say transfer that business over here, aimed and ready to please.
 
AG has never given me any problems if any kind. I haven't had any problems to correct so have never had to call. I guess that, in itself, speaks that they get it done right the first time. :applause:

I won't deal with companies that don't have good customer service. I want to know that I can contact them if I have a problem that needs rectifying and AG has always been good!
 
:iagree: with all comments above.

I had only ordered from AG a couple of times at that point (I am quickly catching up with some of you :laughing: ).

In one case there was something I was not aware of until the next day after talking to a friend. He suggested I call AG and they made it right even though there was no doubt it was my fault. Even a newbie got treated like royalty.


For the couple of threads that started earlier all I could see was whining with absolutely NO RESPECT shown for anybody.
 
:iagree: I've ordered many times. CS has always been great. I wanted to buy a flex 3401 kit. There was a similar but different one on another site for less money. It had 6 ccs pad where the AG one had 3 ccs pads and a couple of DP products. They matched the lower price and gave me 6 pads and the DP products.

They also have packing options - peanuts or paper. And a great return policy.
 
AG is a fantastic company that really takes care of their customers. I order from a couple of other websites from time to time and had a transport problem with one of them. My packages were getting beaten to death by fedex and were being shipped back to the company. Well I was getting very frustrated at this and sent them an nasty gram explaining my feelings. The next day the VP of the company calls me and apologizes for all the problems. I appreciated the call and told her, what I didn't expect was that she had my order refilled and sent to me no charge. It's a company I will use for a long time but AG has a bigger has a bigger selection so I use AG most of the time.
 
AG's customer service is what keeps me coming back for more. I've ordered from them multiple times and will continue to do so. They have always taken care of my requests and I'm sure they will do the same to everyone. I also agree that AG uses the honor system and never asks any questions. I once received a banged up shipment with some slightly damaged goods. For instance, my EZ detail brush had bent fibers and I was pretty pissed. I PM'ed Meghan to express my disappointment with UPS and wanted to file a claim against UPS. But Meghan being the great person that she is, she offered to ship me a replacement with no questions asked!!! I didn't ask Meghan to ship it because it's still usable and also it's UPS fault and not Autogeek's. But it just shows you how great their customer service is. It's unparalleled and second to none.

The first 2 orders I did from a different company (located in Mesa, AZ) was not very pleasant. Their customer service deteriorated and the owner's head just became too big. He wasn't very friendly anymore now that more people are ordering from him. Anyway that made me stay away from him and as a result, found Autogeek!! :)

To anyone new to Autogeek or planning to buy something form Autogeek, take the plunge! You won't be disappointed with them. I can guarantee you that the whole Autogeek team will go the extra mile to make things right for you.
 
Hard pressed to find ANYONE out there that can come close to matching AG and their staff. Max obviously knows what he is doing and it shows from top to bottom. I had a couple of small issues (none that were even AG's fault) and they stepped up..fixed the issues and did not even bat an eye. They are truly first class and like others have posted before me..they deserve my business for life.
 
It all starts at the top. The company has class, that's all there is to it.
 
Thank you all for the kind words, during Christmas time I found myself doing a lot of online ordering. I was amazed at how rude some of the customer service reps out there are, good customer service has become a service of the past for a lot of companies. I promise you we will never be one of those companies! Thank you all for believing in us and giving us your business. We know you have different choices for car care but we are blessed that you still keep coming back to us!
 
Meghan said:
Thank you all for the kind words, during Christmas time I found myself doing a lot of online ordering. I was amazed at how rude some of the customer service reps out there are, good customer service has become a service of the past for a lot of companies. I promise you we will never be one of those companies! Thank you all for believing in us and giving us your business. We know you have different choices for car care but we are blessed that you still keep coming back to us!
Click to expand...


No doubt, Meghan. You're great. Dwayne is very responsive as well. And a big :props: specifically to Penny. She is usually the one that takes care of me when I have any questions or issues. Max, I'm sure you know, you have a great little gig going on there in sunny Florida!
 
Max knows it and appreciates us very much. Heck he even hooked us up with some yummy bagels this morning!!!
 
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