are you a quality or quantity person

D

Detailingtime

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Would you rather have one really nice watch or 5 mid grade watches? Would you rather detail 1 car for $800 keep in mind going to take u longer to find that $800 client or 6 cars for $900?
 
I view FTA as a quality production shop. I do production type work (AIO, tons of intense interior details, and a few 70-90% corrections) but 2 steps above the other typical production guys. As the shop gets busier I raise prices and push towards more correction and coating jobs. Because I have employees I don't look for 95-99% correction jobs. Also being a busy 2 bay shop limits my abilities, can't have the tornador running in bay 1 if you're doing a coating in bay 2. Customer satisfaction, employee well-being, and profits are the basis of my business. Most my customers don't want anything more than a good AIO so that's what I give them, doesn't mean I cut corners on an AIO.
 
As far as watches, I wear a Rolex Datejust when I am not working on cars, a Seiko titanium at the shop, but I take it off to work on paint. I do a lot of all in ones, but I enjoy doing a two or three step with coating more.

Walter
 
"Quality over Quantity":

^^^^^^^
{Not one of my favorite platitudes!}​


IMO:
•No "value" measurement is very useful on its own:
quality is subjective; quantity can often be seen
as being shallow and meaningless.

•So...Instead of having to choose
between "quality vs. quantity”...

-Why not see how quality can be
used to leverage quantity;
-or, conversely: see how quantity can
be leveraged to create better quality?


Bob
 
FinishingTouchA said:
I view FTA as a quality production shop. I do production type work (AIO, tons of intense interior details, and a few 70-90% corrections) but 2 steps above the other typical production guys. As the shop gets busier I raise prices and push towards more correction and coating jobs. Because I have employees I don't look for 95-99% correction jobs. Also being a busy 2 bay shop limits my abilities, can't have the tornador running in bay 1 if you're doing a coating in bay 2. Customer satisfaction, employee well-being, and profits are the basis of my business. Most my customers don't want anything more than a good AIO so that's what I give them, doesn't mean I cut corners on an AIO.
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Well said...I love your site.:xyxthumbs:
 
Quality over quantity here.
This is why it takes me so long to get through even an express wash and clean.

I don't believe quality has different interpretations.
I believe things more often than not come down to what is appropriate for the situation.
This is why professional detailers list several price and package options, and itemize the services offered for each.

Quality takes time.
For professionals, time is money - wear and tear on towels, tools, and machines - and use of product supply.
If the customer does not care about their own vehicle, that is not motivation for the professional to care more.
This especially if the price point being paid is beneath the worth of the service offered.
 
I focus on volume and quality- no reason to compromise anything.

Just because you have 10 cars to do doesn't mean you can't do great work.

Hire 2 or 3 helpers and you're set.
 
I would do the 6 cars while trying to find the 1 $800 job. No need to turn away work. You can do quality with all 7 cars IMO.
 
FinishingTouchA said:
I view FTA as a quality production shop. I do production type work (AIO, tons of intense interior details, and a few 70-90% corrections) but 2 steps above the other typical production guys. As the shop gets busier I raise prices and push towards more correction and coating jobs. Because I have employees I don't look for 95-99% correction jobs. Also being a busy 2 bay shop limits my abilities, can't have the tornador running in bay 1 if you're doing a coating in bay 2. Customer satisfaction, employee well-being, and profits are the basis of my business. Most my customers don't want anything more than a good AIO so that's what I give them, doesn't mean I cut corners on an AIO.
Click to expand...

vanev said:
Quality over quantity here.
This is why it takes me so long to get through even an express wash and clean.

I don't believe quality has different interpretations.
I believe things more often than not come down to what is appropriate for the situation.
This is why professional detailers list several price and package options, and itemize the services offered for each.

Quality takes time.
For professionals, time is money - wear and tear on towels, tools, and machines - and use of product supply.
If the customer does not care about their own vehicle, that is not motivation for the professional to care more.
This especially if the price point being paid is beneath the worth of the service offered.
Click to expand...

dcjredline said:
I would do the 6 cars while trying to find the 1 $800 job. No need to turn away work. You can do quality with all 7 cars IMO.
Click to expand...


This is some of the best stuff I have read on here in a long time. :props: You guys nailed it perfectly. I read the question & thought about my answer as I read through the replies . . . I simply couldn't have put it into words as well as the above quotes. Bravo!

Aaryn NZ. :dblthumb2:
 
About 15yrs. ago I bought a $350 Bulova which for my budget was my idea of a really nice watch. I bought that watch with the intention of possibly never having to buy a watch again. [I'm not too big into jewelry] 15 yrs. later it still looks and works as good as the day I bought it.
 
I will agree Quality can be expensive....I have about 6 hrs with a helper to detail a week so I have to maximize my $ per hr. By being expensive to me is $150 per hr. To some it might be more or less
 
If its retail or wholesale I never cheat and use any kind of fillers.
 
FinishingTouchA said:
I view FTA as a quality production shop.

I do production type work (AIO, tons of intense interior details, and a few 70-90% corrections) but 2 steps above the other typical production guys.

As the shop gets busier I raise prices and push towards more correction and coating jobs. Because I have employees I don't look for 95-99% correction jobs. Also being a busy 2 bay shop limits my abilities, can't have the tornador running in bay 1 if you're doing a coating in bay 2.

Customer satisfaction, employee well-being, and profits are the basis of my business.


Most my customers don't want anything more than a good AIO so that's what I give them, doesn't mean I cut corners on an AIO.
Click to expand...

Nice post.

The sentiment and logic you share in your post are why I wrote these two articles...


A few tips on starting a part-time detailing business
Match your services to your customer



High quality production detailing by Mike Phillips


Anyone thinking about starting a detailing business should read bot of the above articles. Anyone that has recently started a detailing business should read both of the above articles.


Also if you're reading this and thinking about starting a part time or full time detailing business, you should also read these two articles,


How to choose a name for your detailing business



Brand Yourself, Brand your Forum Nickname and Brand your Business Name


My recommendation to any lurkers getting ready to join this forum? Avoid the silly nicknames so many use. Either use your real name or your business name.


Click here to join the AutogeekOnline Detailing Discussion Forum



Just my take...


:)
 
Quality and Quantity are not mutually exclusive in detailing, IMO. If one meets or exceeds the customers expectations regardless of price point/package then a quality job has been accomplished.
 
Quality is an issue only when the customer`s expectation has not been met.
 
I'm 5'1..... what do you think?

:laughing::laughing::laughing:
 
People will pay for quality, but don't try to shove 10 lbs of quality into a customer's uneducated and sceptical 3 lb bag. Once a customer starts to trust you, selling services is a lot easier. It's tempting to want to make their vehicle look brand-new all over again from the get-go, but trust is earned slowly. Start small I say.
 
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