AutoGeek Customer Service

SATracker

SATracker

New member
Joined
Nov 4, 2007
Messages
594
Reaction score
0
Every time there's a glitch with someone's order with AutoGeek, they post it on the forum, so I guess I will post mine here also.
I ordered a FLEX 3401 with the smaller backing plate to accommodate my 5.5" pads. I was told my package would arrive today, which it did and with it my free gift, a Flex Apron. So, THANKS Meghan and the AutoGeek staff for handling the insanity of orders and the daily changing specials. My order arrived on time, fully filled, and a gift included. I think AutoGeek is a class business and I appreciate your work! Merry Christmas.
 
Nice to hear, but II cant even get tech support to answer me.
 
I've made 3 order with AG, they have all arrived before my Amazon orders I placed 2 weeks prior. ���� so far although shipping, as always, is expensive to the islands. Nature of the beast I guess. I even called and spoke with a REAL person - gotta love that now days!
 
David Hayward said:
How are you trying to contact them? Phone calls are quick and also emails tend to be within 25 hours response.
Click to expand...


Just to add to this:

Snail mail: Average response time = 7-10 days.

Carrier Pigeon: average response time = 21-28 days.

Smoke Signals: response time varies from, Instantly ~ inconclusive results/not highly recommended.
 
Eldorado2k said:
Just to add to this:

Snail mail: Average response time = 7-10 days.

Carrier Pigeon: average response time = 21-28 days.

Smoke Signals: response time varies from, Instantly ~ inconclusive results/not highly recommended.
Click to expand...
Ive noticed lately you have been negative about stuff on here pertaining to AG, not sure why you joined this community.
 
After 9 perfect orders there was a small error on the 10th (placed on Black Friday). A couple PMs and it was taken care of :xyxthumbs:. AG will continue to be my first choice for detailing supplies.
 
Sicoupe said:
Ive noticed lately you have been negative about stuff on here pertaining to AG, not sure why you joined this community.
Click to expand...


It was a joke. Why would I have anything negative to say about AGO customer service?
Sorry if it came off any different.
 
Never had any order mistakes.

But when I had an actual problem Meghan took care of it right away. And it was probably UPS's fault in the first place. I had a gallon of Meguiars Wheel Brightener leak during shipping (the box had been caved in by the shipper and poked a hole in the jug).
Meghan not only sent out a replacement right away but she asked me if the spill had messed up any of the other items in the box. And even though they had only had their packaging damaged she had them replaced too. And said just keep the damaged ones and get some use out of them until the replacements arrive.

Now THAT'S SERVICE!
 
Never had any issues with AG customer service. When there is any kind of problem, they always try to make things right, even if they aren't in the wrong :)
 
I recently ordered some Kwazar foam sprayers and one broke at the tip in the box. I fully expected to return it and get a new one but they sent me out a replacement asap no questions asked. AG you guys are awesome and I just wanted to share my experience with all of you. Mahalo again.


Sent from my iPad using Tapatalk
 
You must log in or register to reply here.
Back
Top