Autogeek.net = AWESOME customer service!

Goin Rogue

New member
Joined
Jun 5, 2014
Messages
451
Reaction score
0
So, AGO is amazing! On 12-13-14 I placed an order taking advantage of the discounted coatings and 25% off! I ordered Opti-Gloss, Hydro2, Autogeek Foam Cannon, and Autogeek air freshener. In my excitement about getting such a great deal on awesome products I completely forgot to add the free gift to my order :(. I promptly emailed CS to see if they could add it, but I got no reply.

So on 12-13-14 I received my shipping conformation and it did not list the free gift. I was bummed, but it was my own fault for not adding when I placed the order. Fast forward a week (12-19-14), I received a shipping conformation for a Free Gift! I was amazed since I had already received the order I placed. The package arrived 12-23-14 and I was excited (an early x-mas present).

What was the free gift? They sent me a WeatherTech license place cover with a white frame. It will look good on my white Rogue (how did they know I had a white car?). The item seems well made and very sturdy with a rubber backing so as not to scratch the finish of my vehicle.

To sum it up AGO is AWESOME and takes care of their customers, even when they make a mistake. THIS is what keeps me shopping and spending my $$$ at AGO, also the forum is AWESOME with TONS of helpful people and TONS of information.

THANK YOU AGO!!!!! :cruisin:
 
Their customer service is pretty good. Had an order placed, and somehow my order was lagging (I think I made a small mistake inputing my CC number. Emailed autogeek and they confirmed there was a problem, Asked if I should redo the order, they said it wasn't needed and instead I could just pay via paypal. A minute after they sent me the bill via paypal and all was solved.
 
My Hybrid pad order was substituted with 5.5 flat pads.
Penny called me back and assured me everything was being taken care of.

She said I could keep the flat pads.
Thanks Penny and AG
 
Top quality customer service!!!! hands down
Happy for you brother
 
Have had nothing but great service from them. They are always helpful with questions about products and take their time with you.
 
Back
Top