Broke my backing pad >.<

[JCruiza120]

Hey, as the title suggests, I was buffing some harsh spots today and my 6" backing plate split in 2 pieces, the part that connects to the buffer, and the part that hooks to the plate. Any chance there is some type of manufacturer's warranty on it?


lol I'm not expecting much but I figured it was worth a shot - I'd imagine those aren't supposed to just split apart.

Thanks,

James

 

[JCruiza120]

That was the backing plate in question.

 

[Meghan]

Give me your order number and I will send you out a new one.

 

[JCruiza120]

PM'd you back, Meghan.

 

[awheeler3296]

Another good reason to buy from AG, they back what they sell.

 

[Meghan]

PM'd you back, Meghan.

I responded.

Another good reason to buy from AG, they back what they sell.

AMEN! :cheers: But I did recommend he contact where he bought it, only fair to give them a chance to take care of him.

 

[CakeDaddy]

broke! someone show me a pic of a broken backing plate from the PC. I find this a hard task to accomplish. pic please.

 

[JCruiza120]

Sorry, didn't notice this thread had continued...

The 4 small foam connections just let go. The bottom section of the little bit looks all smooshed because I had to use a pair of vice grips to separate it from my PC as there was little else to grip.

 

[JCruiza120]

For their credit, DI priority-shipped a new backing plate, and only requested that I send them a picture of the broken plate. They just took a bit to get back to me. Meghan was extremely helpful and she was very available and responded speedily. +1 for DI, +2 for AG.

 

[Meghan]

For their credit, DI priority-shipped a new backing plate, and only requested that I send them a picture of the broken plate. They just took a bit to get back to me. Meghan was extremely helpful and she was very available and responded speedily. +1 for DI, +2 for AG.

Most important thing is your were taken care of... hope the new one holds up!

 

[CakeDaddy]

Sorry, didn't notice this thread had continued...

The 4 small foam connections just let go. The bottom section of the little bit looks all smooshed because I had to use a pair of vice grips to separate it from my PC as there was little else to grip.

hmmm! Thanks for the pic. You just motivated me to purchase a spare. Thanks for sharing.:cheers:

 

[RTexasF]

hmmm! Thanks for the pic. You just motivated me to purchase a spare. Thanks for sharing.:cheers:

It's a very common occurrence. Having a spare, or even two, is a very wise move.