Hello, welcome and glad to hear that no one was at fault.
Can't tell 100 percent through the pictures, however this happened to me the other day. KyleAllen was there to see what I did.
I got polish and a 5 1/2" foam pads. I also got rubbing compound and medium cut cutting pad.
polish was Meguiar's M205
compound was Meguiars M105
Poilshing -pad Lake country white polishing pad
Cutting - was Lake country medium cut orange pad.
I just made sure the area was clean first tried M205 with white pad. I applied M205 on the pad about a nickel size and started rubbing. It removed some but I knew compounded could remove more.
So I did the same thing with M105 and orange pad. It removed the rest and the part I knew it wasn't going to remove was actually scraped off paint.
I then used diluted rubbing alcohol wipe down and applied Opti Coat to that area. A good sealant would have worked for me too.
Also this can only be done if the scraping is above the paint, if it is below the paint then I knew I won't be able to take it off. When doing this then I applied medium to light pressure and didn't concentrate to much force or energy in one area since I didn't want to burn through the paint.
That's what I did and you can try the same thing, but not sure your experience level so I don't want to recommend you try this, unless you want to.
Also where do you live? Maybe there is a detailer in your area that could provide their services.
Art