Dash on 20017 Challenger need help

No, this is how the customer brought it in asking me to see if I can fix it. It turned out like this 48 hours after the customer took possession so I do not know if the dealership put something on it or if the customer did. The customer says the dealership will not correct it. There are supposed to be 2 other vehicles like this like this from that same dealership. What do you think they used on it or have you seen anything like this?
 
They are using some kind of product which is a.) either making it chalky and hopefully can be cleaned off, or b.) is permanently changing the pigment of the plastics. I'm hoping it's option a.) and if that is the case, a good vinyl/leather cleaner should make short work of resolving the issue. If it's b.), then I suspect small claims court.

Whatever you do, take lots of photo's and have the customer sign off on a waiver. Mask off a small 2"x2" section and use that as your test for the vinyl leather cleaner. I recommend Pinnacle Vinyl Leather Cleaner or McKee's Total Interior Cleaner.

Someone at that dealership needs an education!
 
Washboy33 said:
It got 500km on it and the dash went white.

sorry new at this up lode stuff :)


Have you seen any thing like this?


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On a much smaller scale I just had something similar this just happen. I was using a cleaner/protectant and a small part by my shifter turned white just like the dash and I can’t get rid of it. I can’t upload the picture for some reason.

lou
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I've never seen anything like this. It almost looks like dried wax residue.

Keep us updated.
 
WOW that looks really bad! I would be taking that car right back to the dealer!
 
It has to be something the dealer did. There are tons and tons of scat pack/RT challenger and chargers running around Michigan and this is the first I've heard of the issue.
 
This problem has been noted on Challenger forums and is thought to be caused by improper storage (unheated, with uncontrolled humidity). It’s compounded by use of dressings or protectants beforehand.

The good news is that it is fixable with patience. Multiple applications of soap and warm water with a soft brush to get into the pores will take the chalkiness away. Then, avoid oily dressings and use a good quality vinyl cleaner to rehydrate.

Let us know how it goes.
 
Common problem on the Dodge Challengers especially after being in cold weather. Any good vinyl cleaner and then a vinyl protectant has worked for me. I use Meguiar's. No reall long lasting effects and when the cold weather returns so will the chalky white residue.
 
Ok got the Car in now its back to black LOL +27C today. So we wash it with PH sope R/O water will see if this work. We live in a cold place -40C. So if the cold is the going to do this we stuck at no fix
 
Don't touch it and have your customer take a lot of photos with documentation and contact Dodge Headquarters if the dealer is unwilling to help him.
 
Washboy33 said:
they will do nothing but sope water that's it
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Better that they do it than you. You will get blamed for the end results. Do your customer a favor and don't touch it. Having the dash turn white on a brand new car because it's cold is unacceptable.
 
I agree, totally unacceptable. I wonder if Dodge would pay to have it wrapped in leather?
 
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