Dealer Service PPF Damage

chefwong

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I need to wait for the Sun to get a good eye on all angles..

Dealer damaged PPF . Minor, so far I see. Fender flare, can fingernail feel it though.....
Boiling Water and Light Pass to Self Heal it, but I suspect it's too deep

I am pretty sure it can be polished smooth, however, it will probably remove the self heal topcoat.
I need to get a look at the bumper as well as the other side of the fender flare...

It's like that with most modern cars....to change a lightbulb, or in my case, to replace the horns, the front end needs to be removed to get to it,
Flares get removed...wheel well line partially disassembled, small portion of the grill needs to be removed to reveal some clips by the bumper, etc...

WWYD. It's like a 90 minute drive 1 way to the dealer.....
I'm sure in their eyes or the service managers POV, he would want their in-house detailer to buff it....aka, give them a chance to make it right
It can be abraded-buffed and it will smooth with the usual De-Walt Rotary
It's not the correct way... but I don't want to come off like the smart-### that says I am giving you the opportunity to fix it....although not in house..

Am I approaching this wrong, but the *ONLY* correct option is to replace which is where my head is act.
It should be relatively inexpensive, presuming I don't see any damage on the front bumper...(hopefully).
or would you give the dealer the option to *fix it*.

As usual for the detailing nerd, car was completely spotless before the service visit.
Even washed under the hood, and broke out the swabs and cleaned all nuts/bolts.......to let whatever tech who ended up working on, that it arrived clean and when it leaves....it should be the same way it came in.
 
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Get a recommendation from the PPF installer and then have the dealer pay for it. Letting a dealer mess with it is double jeopardy.
 
Over thought it. Went back to the dealer. They pulled up pics....not that I think the drop off pics would have picked up this detail.
Service Manager didn't even offer to have his in house guy do it. He said his guy would probably cause more harm than good.
Left it off.......if ppf shop can fix it great, if shop needs to replace......I'm covered.

Could have been worse I suppose if the tech decided to use Brake Cleaner to -clean- the PPF on all parts he had removed/touched post repair.

I cannot recall all the details but I was hesitant as this was the same service manager I dealt with when we bought the car.....and my sales guy had to do a bit of massaging to replace one tail light as it had area with a few small chips on the edge, one A Pillar trim and one interior carbon trim. I recall there was a slight pushback on this service managers when my sales guy was trying to get them replaced and written as a memo before we signed off on taking delivery.
 
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