Detailing a car with Xylon

[Lustrous Detail]

Hi, I have a potential client with a 2015 Sienna. She claims that there is Xylon on the van. I offered claying but she said there is Xylon. I know that claying can remove the Xylon and I don't want to mess up any warranty she has with the dealership. What's the next best exterior detailing I can offer? Wash and a coat of wax?

 

[Don M]

If you want to minimize the 'risk' of removing the Xylon, then I would just use a mild wash and a non-cleaner wax. I have never heard of Xylon, but it's probably nothing more that a "mid" level sealant.

I just Googled Xylon (or Xzilon) and found an argument on the BMW forums that was started in 2007 and the last post was in 11/2013. The majority of the people there didn't believe the hype and suggested a "real detailer" put a real sealant on the car ....

Caveat emptor - Let the Buyer Beware

 

[RTexasF]

Your customer received a contract with the application. She may have to take it back to the dealer that applied the product. I strongly suggest you have her find that contract and both of you read it prior to even touching the vehicle. You could accidentally void her "warranty" and not even know it. Then she will want you to to pay for a new treatment at an outrageous price ($700+). Personally I'd send her back to the dealer and wash my hands of the whole situation.

 

[shagnat]

Naaaa..... I would go that far ^^. Just let her know it's an over-hyped finish and try to educate her about it and she how she reacts. The dealership seems to have brain washer her really well. Don't believe there's any "warranty" issue involved here. They'd never know since the guy who "applied" it is a minimum wage worker and wouldn't know the difference between a good "sealant" or no "sealant". Just my 2 cents.

 

[jrs1418]

Xzilon is garbage... If its even there anymore. If her car needs claying then xzilon didnt work, and the warranty that came with the xzilon will cover removal of fallout and oxidation. Instead of trying to charge her, try to contact xzilon and see if you could do the warranty work. If your customer likes you enough, and insists to them that you're the one she wants treating her car, then they might work with you. But you're going to have to be licensed and insured.

BTW: welcome to the boards. good to see another HI guy on here