does anyone work in ags email department?

[CowboyTruckn]

In the past couple days I have emailed AG 3 times in reference to a question about an order I placed the same day they started their spring sale but just a few hours before. I used a coupon code for free shipping but only spend around 80 bucks or so because I was just looking into getting a few replacements. I would have gladly bought more during that sale had it had been going on.

Before anyone says it I work nights, sleep during the day, and aren't allowed phone use at work... you couldn't hear me anyway because of the shop noise. So my schedule doesn't line up with their business hours. Email is my best way of contact unless you text me directly.

I was curious if they would allow me to spend more to take advantage of the sale but my other items have shipped already. If someone sees this please email me.

Thank you

 

[Matt-erhorn]

Sorry to hear your not getting a response. When I had emailed them once I got a response back within the hour. So its definitely odd that either you had late response or I had such a fast response.

 

[HD.Detailing]

I have emailed and left a VM for someone I will leave unnamed.. no response, not a big deal it was for a price match for a small little order. No worries, I'm sure they are busy and may have forgot or just had a bad day.

I did get a VERY RAPID response from a PM sent to Mike though! He is a top notch asset for their company!

 

[Docpeanut]

Check your spam folder, for some reason I've had gmail mark them as spam numerous times

 

[ScottB]

AGO is closed on Sunday ... perhaps a PM to Nick or Meghan can help on Monday. Sorry for any delay !

 

[Docpeanut]

AGO is closed on Sunday ... perhaps a PM to Nick or Meghan can help on Monday. Sorry for any delay !

I can attest to this. In several occasions I've pm'd both Meghan and Nick and have always received replies within the hour and always had a positive resolution. Customer service is the best I've ever encountered here

 

[EVOlved]

Yea what is going on with the whole spam thing it is annoying I have them marked as a favorite and it still goes to spam.

 

[CowboyTruckn]

I got a response the other day finally, apparently their email system was down they said...

On another note the order I was curious about, they made it right for me. However the same order I opened today and a product was missing, I called and they promptly sent me a replacement. Got the shipping confirmation within 10 minutes if that. I didn't even know they were open Saturday, I was expecting to leave a message.