FedEx

Finick

Finick

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This is more of an open ended question to anyone that's ordered since FedEx has been handling the deliveries/a rant on my part. Does anyone else have constant issues with FedEx?

I was really disappointed when AG made the switch for FedEx. Over the past 10-11 years, FedEx has "delivered" dozens of packages to "me" and they're nowhere to be found. Usually they'll show up a day or two later at my mailbox miraculously (where they're always stated to be to begin with.) But in more recent years, the packages just never show up. "Delivered" to front door, mailbox, on the roof, it doesn't matter what the tracking says - it's never there. Call neighbors to check with them because on my backroads some driveways are shared, and none ever have what was "delivered."

I recently ordered a pair of carpro glass pads, no big deal, nothing I needed just something I wanted to try since Visitor was kind enough to give me some ceriglass to try and clear my windshield up. They were "delivered" on saturday. Allegedly. I waited until monday, just to see if they showed up at my mailbox/at my door, and unsurprisingly, they did not. I called AG, and of course they took care of me. Sent out a new package that required a signature this time.

Today I stayed home to wait for them to come by and intercept the package. No big deal, just as long as I get the package. Turns out they came by at 12:30pm, and didn't even bother coming to my front door to knock. They simply put the note on the garage door (that was closed) and left. Here and gone so fast my dogs didn't even get the chance to bark up a storm. I found the note later at 3pm or so.

FedEx is easily the least reliable residential shipping I've ever encountered.

Has anyone had luck asking AG to send bigger orders through a different company? My preference would be UPS. If that's not possible, I'll probably have to stop ordering from this site, which is very disappointing. It's simply not worth the frustration of dealing with FedEx. What if it had been a larger order? You know?

Just to note; this isn't an issue with AG. AG customer service took care of me in <5 minutes on the phone which I'm very grateful for. But I really don't want to deal with this every time I order something.
 
I had way more issues with UPS and I only live 3 hours from AG. Damage was a regular occurrence and no company does a better job packing liquids that AG. I can say that having been in the Packaging business for 27 years.
 
FedEx is so much better than UPS, at least where I live. I get my stuff 2 days sooner and have never had any issues.
 
I worked for FedEx as a delivery driver years ago in the Palm Beach County area. I was actually glad to hear that AG started using FedEx since I know they deliver on Saturdays - FedEx Home Delivery that is.

As "custmsprty" mentioned, I've had more issues with UPS.

While I worked for FedEx, I was really impressed with the importance the managers at my center placed on great customer service.

In our branch, the drivers were not finished with their route until they made every attempt to deliver every package on their truck. Some packages required signatures and the driver was supposed to make every possible attempt to contact the customer.

This could be a local branch problem or a problem with the FedEx driver. I'm sure you've already reported your concerns to FedEX, that's the best way to handle it. When I worked there, drivers that had repeated complaints were let go.
 
FrankS said:
I worked for FedEx as a delivery driver years ago in the Palm Beach County area. I was actually glad to hear that AG started using FedEx since I know they deliver on Saturdays - FedEx Home Delivery that is.

As "custmsprty" mentioned, I've had more issues with UPS.

While I worked for FedEx, I was really impressed with the importance the managers at my center placed on great customer service.

In our branch, the drivers were not finished with their route until they made every attempt to deliver every package on their truck. Some packages required signatures and the driver was supposed to make every possible attempt to contact the customer.

This could be a local branch problem or a problem with the FedEx driver. I'm sure you've already reported your concerns to FedEX, that's the best way to handle it. When I worked there, drivers that had repeated complaints were let go.
Click to expand...

I've placed many complaints over the years, and at a certain point I just stopped ordering from places that utilized FedEx.

I'm sure it's just an issue with my particular area, but it's incredibly inconvenient to say the least.

Edit: to put it into perspective, if I order something from Ebay that ships on the slow boat from China, I trust that product to get here more reliably than anything FedEx handles in this area.
 
Almost never have issues with FedEx. Frequently have issues with UPS. Consistent with many of the replies here so far.
 
Finick said:
I've placed many complaints over the years, and at a certain point I just stopped ordering from places that utilized FedEx.

I'm sure it's just an issue with my particular area, but it's incredibly inconvenient to say the least.

Edit: to put it into perspective, if I order something from Ebay that ships on the slow boat from China, I trust that product to get here more reliably than anything FedEx handles in this area.
Click to expand...

Sounds like to me you need to pursue the issue with FedEx if it matters to you.

I had a USPS mail guy who did the same thing. I watched him leave a pink delivery slip in my box for a package that required a signature, lazy man never got out of his truck. He did that numeroues times as I work from home and could hear the truck pull up and away. I'd go the box and there would be a pink slip in my box and he never knocked on my door. He also consistently left the wrong peoples mail in my box. He knows better now. Finally I recorded him on my cell phone and went to the his post office and asked for the senior manager and played it for them. Case closed.
 
Our FedEx guy is cool. He always covers the packages with plastic, or will put them between my storm door and main door if they fit when it's raining.

My wife got an order of about 3-4 pair of jeans delivered by UPS. The guy just threw them on my front stoop in the pouring rain.

By the time I got home, the jeans were wet as hell. Soaked right through the box. :mad:
 
I’ve been happy with the switch to FedEx(I live in TX). I haven’t had any delivery or damaged package issues, and get my AG packages 2-3 days faster than when UPS was the carrier


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Up here in MI, USPS, and UPS are more consistent and predictable than FedEx.
 
I've placed a few orders with AG over the past few years and deliveries were by UPS and then FedEx. I have not had any issues with either. They usually ring the door bell to let me know I have a delivery.
 
It all depends where you live. I opt to pay for Fedex Express most times since our Fedex ground driver is a @sshat. We have filed complaints, send video of him throwing packages from the back of the truck, etc.. We found several of our missing packages last week when the snow melted. He left them in the drainage ditch down at the bottom of the road, must have been too hard to come up our road/driveway. Not to mention the box that went thru our snowblower when cleaning up a storm in January.

UPS is good to us as is Fedex express. They put stuff in plastic bags and on our back porch. They actually try to care.


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Well at least I’m not alone lol. I honestly wish I could choose which company handled my package.


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Finick said:
Well at least I’m not alone lol. I honestly wish I could choose which company handled my package.


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Click to expand...

That would be cool.

Reading this post, I guess it really does matter on the region, and more importantly it seems, the individual driver.

Ebg18t's post was hard to read. I can't imagine that kind of horrible service.
 
Just to give you a little insight. When I worked for them, the routes for FedEx Ground and FedEx Home Delivery were all run by independent contractors. I think it still is that way.

In other words, someone owns the route(s) and the truck(s) and FedEx pays the owner a certain amount for each package delivered. The contractor/owner is responsible for the route(s) and the maintenance of his truck(s). I think FedEx gives the owner a certain amount for maintenance. If the contractor owns only one route, then he usually is the delivery driver. If he owns multiple routes, then he'll have multiple delivery drivers working for him of course.

I worked for a guy who owned about 7 routes and about 8 trucks and a couple of vans. He happened to be a good mechanic so he was able to save money on maintenance and repairs on his trucks.

It may be a little different now, but years ago here in south FL, the pay and benefits were not great for the drivers, about $150 per day and no health insurance...depending on the owner of the route...but they all pretty much paid about the same. The drivers got paid a little extra during the Holidays and other special days like Mother's day (tons of flowers).

The drivers normally get paid a flat rate per day and some days can be long since they have to be early at the terminal (between 5-6am) to load their trucks and they finish when an attempt is made to deliver every package on their truck and sometimes that could be late in the afternoon, which makes for a long day and even longer during the Holidays.

So there are good drivers who follow the protocols and some that try to cut corners to finish quicker, but those don't last long...at least in the terminal I worked at...kudos to the management at that terminal at that time. Customer service was their #1 priority and safety was another big one.

FedEx Express, the overnight service, is not subbed out to contractors (I think it still is that way) and they get paid directly by FedEx and with benefits. They do pretty well.
 
FrankS said:
Just to give you a little insight. When I worked for them, the routes for FedEx Ground and FedEx Home Delivery were all run by independent contractors. I think it still is that way.

In other words, someone owns the route(s) and the truck(s) and FedEx pays the owner a certain amount for each package delivered. The contractor/owner is responsible for the route(s) and the maintenance of his truck(s). I think FedEx gives the owner a certain amount for maintenance. If the contractor owns only one route, then he usually is the delivery driver. If he owns multiple routes, then he'll have multiple delivery drivers working for him of course.

I worked for a guy who owned about 7 routes and about 8 trucks and a couple of vans. He happened to be a good mechanic so he was able to save money on maintenance and repairs on his trucks.

It may be a little different now, but years ago here in south FL, the pay and benefits were not great for the drivers, about $150 per day and no health insurance...depending on the owner of the route...but they all pretty much paid about the same. The drivers got paid a little extra during the Holidays and other special days like Mother's day (tons of flowers).

The drivers normally get paid a flat rate per day and some days can be long since they have to be early at the terminal (between 5-6am) to load their trucks and they finish when an attempt is made to deliver every package on their truck and sometimes that could be late in the afternoon, which makes for a long day and even longer during the Holidays.

So there are good drivers who follow the protocols and some that try to cut corners to finish quicker, but those don't last long...at least in the terminal I worked at...kudos to the management at that terminal at that time. Customer service was their #1 priority and safety was another big one.

FedEx Express, the overnight service, is not subbed out to contractors (I think it still is that way) and they get paid directly by FedEx and with benefits. They do pretty well.
Click to expand...

Thanks for this post, Frank. Great insight.
 
I am one that is glad AG went with Fed-X. Quicker than UPS. Never had a issue.
 
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