Wanted to chime in and add my experience, my G15 polisher died on me in the middle of a detail a few weeks back. Sent it back to Griot's, cost me $51 to ship it to them (I'm in the US and was shipping from AZ to IN), been waiting and heard nothing back. Called them today for an update as the person I spoke with previously said the replacement should ship out last Friday, today they said they were waiting on payment (???) and charged me another $50 because apparently they're replacing it with a newer model so I have to pay the difference and cover their $13 shipping fee as well.
I expected that I'd probably have to pay the initial shipping, but I don't appreciate the fact that no one contacted me and they would have just sat on it for god knows how long if I hadn't reached out, and the added costs that were never mentioned up front or during my first conversation with the representative who told me it was just a matter of checking in the failed unit and shipping out the replacement. I think Flash makes a good point and will likely take my business elsewhere moving forward.
