How to communicate about windscreen waterspot removal to your customer?

spinz

spinz

New member
Joined
Feb 18, 2013
Messages
93
Reaction score
0
I've done watermarks removal for windscreen a couple times for different customers and never had any issue, until today a customer came back to me and said that now he see cobweb swirls in his windshield. (I'll take a photo in the coming appointment this week)

My explanation to him was these swirls were already there, and he probably didn't notice them because they were hiding under the contaminants that has been built up on the windscreen.

FLEX XC 3401 + Compound (M105/Hyper Compound Spray) + LC Orange pad, was the combination i always used to tackle these stubborn watermarks/stains on the windscreen. Of course the glass has been decontaminated prior to this.

I understood that the abrasive in the compound is not aggressive enough to cut the glass, but I can't help to question myself:
1. Did I really put these cobweb swirls when removing the watermarks from the windshield? Or these swirls were already there and have been hiding under the contaminants?

2. If the waterspot removal process did reveal these hidden swirls, does it mean that these swirls will be invisible again if the windscreen is left uncared by letting the dirt to build up again and cover them?

3. How should I communicate this to my next customer? Should I tell them there is a good chance to see the swirls after the waterspot removal process?

4. I wonder if other detailers like you encountered similar situation before and how would you communicate this to your customer?

5. One question for you Mike, if you are reading this :) As i know you have polished a lot of glass back in Oregon, did you encounter this issue and how did you overcome this?

Appreciate if any detailers can guide me on my questions above, thanks in advance. :xyxthumbs:



Remarks: I just ordered Ceriglass Glass Polish and a pack of 3 & 5 Inch Rayon Glass Polishing Pad from AGO. I will try if this works on my own car before contacting my customer for another appointment to remove the cobweb swirls in the windshield.http://www.autogeekonline.net//www.pinterest.com/pin/create/extension/
 
IMO I would try to remove them with a chemical like Spotless from Carpro or Crystal Clear 550 from Winsol before polishing them off. Glass can be marred by abrading it. The compound might not polish out scratches but it can scratch.
 
if you need ot polish the galls, the rayon polishing pads from Carpro and ceriglass will take care of the glass and leave the finish awesome ! good idea to practice on your own windshield first. be sure to use enough product and keep it wet with water from a sprayer that uses a mist. I used a rotary and the results with the new pads was impressive. last but not least make sure to cover any area of the car that you do not want to get ceriglass on , it slings everywhere. like the other poster said you could try a chemical solution first as polishing a glass windshield takes a long time .
 
flatstick said:
if you need ot polish the galls, the rayon polishing pads from Carpro and ceriglass will take care of the glass and leave the finish awesome ! good idea to practice on your own windshield first. be sure to use enough product and keep it wet with water from a sprayer that uses a mist. I used a rotary and the results with the new pads was impressive. last but not least make sure to cover any area of the car that you do not want to get ceriglass on , it slings everywhere. like the other poster said you could try a chemical solution first as polishing a glass windshield takes a long time .
Click to expand...

I'm looking forward to the Ceriglass but i hope i won't make the situation even worse by putting more fine scratches onto the windscreen...
 
Maybe a long-lasting glass sealant could act like a glaze and fill-in the webbs a bit???
 
expdetailing said:
Maybe a long-lasting glass sealant could act like a glaze and fill-in the webbs a bit???
Click to expand...

I applied Pinnacle GlassCoat Window Sealant but it doesn't seem to fill in the webs..
 
Larry Kosilla at AMMO has at least two videos on glass polishing. Not sure how helpful they will be for this specific situation. But wanted to make sure you were aware.
 
irvsmith said:
Larry Kosilla at AMMO has at least two videos on glass polishing. Not sure how helpful they will be for this specific situation. But wanted to make sure you were aware.
Click to expand...

Yep, I've seen Larry's video on glass polishing, in one of the videos he used a razor blade to remove the gunk before polishing the glass, a method which I don't dare to use or not confident with.

It's a very tipful video but the thing is he didn't really show the result/condition of the glass after the polishing process...
 
I agree about the razor blade tip. I would not be comfortable with that step.
 
You really can't get the point across to someone.
"I can explain it to you but I can't understand it for you" - From My Mechanic.

This customer was just a pain, move one. Try to explain it to the next customer and hope for the best.

Now onto A BETTER WATER SPOT REMOVER.
For years I have polished out water spot. WAIST OF TIME!

I recently discovered a sulfuric acid based cleaner that works AWESOMELY!
There are a few on the market, mainly at Boat Shops, as they deal with water spot on a daily basis. But the one I use is by Mark V out of Corona Ca. Called Splash.
You can use this on everything! Glass, Paint, Plastic, Rubber, even dogs!
Wipe it one and rub it gently for a couple of mins and DONE!
 
You must log in or register to reply here.
Back
Top