Live help is useless.

[Jacob Perry]

I sat on there for over a hour yesturday. Around 2pm central. Then today from 10 am till 12pm with nobody answering. Whats the use to have it if nobody will answer it? I know what you guys are gonna say is call them. But right now im not able to call. I kinda wanted to do the live chat. Not really happy right now because you more then likely just lost a pretty big order.

 

[SATracker]

Did I miss something? I don't quite get what you're trying to say? Is this an AutoGeek customer service thing? Phone company? Sorry if I missed who you re upset with.

 

[SRTSean]

I used the Live Help chat feature today and it didn't take but 1 minute for someone to respond.

 

[jpegs13]

I've never had a problem

 

[Jacob Perry]

The live chat on the store site. Not the phone

 

[FUNX650]

right now im not able to call. I kinda wanted to do the live chat.

If you'd explain why you are not able to call, perhaps someone could guide you to a resolution.

That is, of course...Unless your kinda wanting to do the live chat overwhelmingly overrides this suggestion.



Bob

 

[Jacob Perry]

If you'd explain why you are not able to call, perhaps someone could guide you to a resolution.

That is, of course...Unless your kinda wanting to do the live chat overwhelmingly overrides this suggestion.



Bob

Its pretty personal and not relavant to the situation at all. But right now i dont have a phone. That a good enough reason for you?

 

[Nick McKees37]

I sat on there for over a hour yesturday. Around 2pm central. Then today from 10 am till 12pm with nobody answering. Whats the use to have it if nobody will answer it? I know what you guys are gonna say is call them. But right now im not able to call. I kinda wanted to do the live chat. Not really happy right now because you more then likely just lost a pretty big order.

Live Support is another way of contacting us, but if an operator is unavailable, it's because he or she is tending to the phones. I apologize for the inconvenience, but for future reference the best way to get in touch without calling is via email.

You can email [email protected] or you can email me directly, [email protected], if you have questions about a product or need help placing an order.

 

[D.Acker]

Random thought here. Does live chat require Java? Could it be you have an older version that isn't allowing a proper connection to AG, therefore not alerting a CSR that you are waiting?

I've seen lots of odd things happen because of incorrect Java versions

 

[FUNX650]

Its pretty personal and not relavant to the situation at all. But right now i dont have a phone. That a good enough reason for you?

No...Not really...But I guess it will have to do.

I already figured you had "lost" your service...I didn't ask for anything of a personal nature.

I wasn't just proffering options, for your consideration, of how one may actually obtain usage of phone-services from different "phoning locales"...(If one should so desire to do so)...For my sake.

Anyway, it seems to me, now more than ever, your heart is/was set on 'Live Chatting'. No need for furtherance, or interference, on my part.

Good day.

Bob