(Mobile Guys) Rain polices an maintenance wash scheduling?

LSUFAN

LSUFAN

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Well 2011 was a good 3rd year for my mobile detailing biz. With that being said i have a VIP maintenance package were a client pays a monthly fee and i come out every two week same day same time. Its really taking off and its what i like to do bc once i get the vehicle where i like it, its very ez to keep it there on a two week basis. The pass few months here in southern LA have been pretty wet. Ive never had a rain policy, if it happens to rain the there scheduled day ill just schedule the next dry day(which has been over a week) and some like to wait till the fallowing week. Well with all the rain gone all VIP customers what to get back on schedule this coming week. Which oddly works bc nobody's times are together (i thought that was very odd), so two weeks worth of clients are now in one:xyxthumbs:

So i guess my question is.....for those of you who have weekly,biweekly,monthly packages how do you keep all your clients on there scheduled days month by month?


EX. Say Mr Jones gets his car done on Tuesday at 8 every two weeks. Well one week its raining on the Tuesday so instead of rescheduling him on Wednesday he want to wait a week an do it the fallowing Tuesday. So you say ok an come on that Tuesday, well now the next Tuesday was his original scheduled day. So do you just do his car back to back weeks or just two weeks from the last time you did his car(Which i currently do but it does a number on my schedule an is a headache).

Sorry i was so long and hope i explained it well enough.
Thanks

Also, what kind of rain policies do you have?
 
Sorry I'm not mobile, Just my opinion ex: Mr.X Fri.11am 3/2, 3/16 & 3/30 Rain on 3/2 see if you can reschedule if you have an opening say no more the two days from 1st rain day then go back to regular scehdule next appointment stays 3/16, Say Mon 3/5 you have an open spot if you are able Take care of Mr.X and let him know you will be back on schedule for his normal appointment date of 3/16... hope this helps
 
I have a rain guarantee: "If it rains within 24 hours after we wash your vehicle......... I guarantee your vehicle will get wet."
 
LMAO joe! thats a good one. i love when people expect you to rewash a vehicle due to rain, my only exception to this would be if i was working on the car day before and it starts to rain ill rewash the next day and get back to it.
 
opie_7afe said:
LMAO joe! thats a good one. i love when people expect you to rewash a vehicle due to rain, my only exception to this would be if i was working on the car day before and it starts to rain ill rewash the next day and get back to it.
Click to expand...
Depending on customer (Loyality) I may do a RINSELESS EXTERIOR ONLY IF it rained / snowed a day or two AFTER pervious DETAIL. .... EXTERIOR Quick Detail MAY take a half an hour...just to show appreciation to LOYAL customer.......
 
215Detailing said:
Depending on customer (Loyality) I may do a RINSELESS EXTERIOR ONLY IF it rained / snowed a day or two AFTER pervious DETAIL. .... EXTERIOR Quick Detail MAY take a half an hour...just to show appreciation to LOYAL customer.......
Click to expand...

+1.

My rain guarantee followed me to Maryland: 72 hours or free wash.
Customer seviced promtly and placed into their regular rotation.
* I got this idea from my landscaper in Vegas.
 
R

Mobile here ,
rain means planing and paper work , or onr garage wash or garage correction.
no policy , reschedule is optional
 
I do limited mobile work, but I only do mobile work if the customer has enough garage space for me to work in. To me it isn't worth my time to schedule a mobile detail only to have rain ruin it. If the customer doesn't have garage space, no mobile jobs for them. I haven't ever had anyone complain, and it has saved me on multiple occasions from having to lose out on a job due to the weather. Granted I don't do high volume work.
 
I have seen many people liked up at a drive through wash and either getting ready to rain or very high probability within 24 hrs.
 
I am very very small, but I do go to friend's houses to wash their cars. I base my business off the weather. I can only work on the weekends, so I check the weather and as long as the next day or two at least are clear then I will do the details and washes.
 
first off, congrats on getting people on a routine maintenance schedule. That is where consistent money is. with a full time job I'm usually booked for full details on the weekend and therefore haven't really gotten people on a maintenance schedule (just not enough hours in the day)

I'd be interested as to some of you prices on the maintenance package and what it entails if you don't mind commenting.

regarding your questions, I think you can't re arrange your whole schedule based on a rainout. At some point either the customer is paying a little more for 2 washes in a short amount of time once you reschedule (not really fair to them) or you bite the bullet, lose that wash, and go back to the normal schedule (so the vehicle gets maintained in 4 weeks instead of 2, then you continue with 2 week maintenance)

Your best case scenario is to do all you can to squeeze the rescheduled maintenance washes into your schedule within 2-3 days of that original rained out service. so everyone sticks to the schedule and there is only a couple days difference between washes. take a nap on the rain day and put in a long one when the sun comes out.

In my opinion, putting myself in customers shoes... if i'm willing to pay for the service every 14 days.... if its repeated in 10-14 days on occasion due to rain thats acceptable. But if you're here today and back 8 days from now because it rained and this is how it worked out then that I have an issue with.

hope that makes some sense
 
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