Outstanding Customer Service

Josh Keller

New member
Joined
Oct 7, 2013
Messages
53
Reaction score
0
I purchased a Autogeek 5-Gallon Wash Bucket, Grit Gaurd, and Gamma Lid back in April 2015.

I finally got the chance to use it last Saturday to give my vehicle a rinseless wash. I normally waterless wash my vehicle each weekend, but it was just too dirty this weekend.

I removed the products I had stored in the bucket and installed the grit guard. The grit guard fit snugly in the bucket, but it did not require a lot of force for it to reach the bottom of the bucket. I mixed two gallons of rinseless wash solution and discovered my new bucket was leaking from numerous cracks near the bottom of the bucket. Bummer! Kind of wondering if I recieved a bad bucket?

Anyway, I placed a few pieces of tape over the cracks to slow the leaks and placed the bucket within another bucket while I washed my vehicle.

I took a few photos and sent an email to AG customer service Sunday evening about the cracks in my new bucket. Late Monday afternoon, I received a shipping confirmation from AG stating that a new wash bucket will be delivered via UPS, no questions asked! This is the only time I have ever experienced a problem with an AG product or any product that AG carries.

Glad to have the problem solved so quickly. Happy customer for sure! :dblthumb2:
 
That's been my experience with AG as well. Nothing but the best in customer service.
 
Very refreshing to read!

More often than not, people go online to specialist user group forums to complain, so it's nice to read a positive experience once in a while. :)
 
Always great to hear. Had a problem with an expired product that I bought from AG and Nick took care of it with ZERO hassle.
 
Good stuff! PBMG sets the standard by which others are judged. I prefer to spend my hard earned money with them as I know I am in good hands.

This thread should be in the customer comments section.
 
i have to say their customer service is best. fast reply and they take care of the issue really quick...used to shop around but all my future orders are going through autogeek thts for sure..
 
Back
Top