Paperwork client to sign off-before & after

Daviddear30

Daviddear30

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I was reading some threads here with stories of people that tried to pin damage on the detailers that the detailer didn't inflict.

What kind of paperwork etc do you all use if any to keep this from happening. Go over the vehicle before and after the detail with the clients.

Do you all have them sign off on the requested work and the completed work?

Thanks
 
I have a "Limitation of Liability & Agreement of Service" form that every customer of mine has to sign for me to do service on their vehicle. 90% of the time the customer just glances at it and fills it out.
 
Colinpd137 can you post yours? Or email one I'm looking for ideas Thanks
 
Yah I will when I get to the shop tomorrow, file is on work computer.

Sent from my ADR6350 using AG Online
 
i have one which i got from training at autoglym
 
mine is on paper so anyone that wants a copy i can scan a copy
 
As promised, here it is.

img003.jpg
 
I would also suggest taking pictures of any damage before starting work. If you already take pictures for before/after gallery then you probably do that already too. Videos would be a good idea too.
 
Couple this with "Mike's Vehicle Inspection Form" and you should have all your bases covered.

In other words...I like this!

Bill
 
That's a great question-I'm curious as well

But it today's sue happy world I think/hope people understand that you are protecting yourself :-)
 
Calendyr said:
I would also suggest taking pictures of any damage before starting work. If you already take pictures for before/after gallery then you probably do that already too. Videos would be a good idea too.
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This is a very good idea. Invest in a high megapixel camera (for blowing up images) and do a once around. A friend of mine had a Super Snake 1000 in that had a cracked fibreglass hood. Only noticed it in the middle of the job. Went back to the pics and saw it was already cracked. Saved a lot of money!

Good form too! An honest customer will have no problem signing that. If someone does, you know that they are trouble.
 
greatwhitenorth said:
Have you ever had a customer scared away by putting a waiver in front of them?
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The customer signs (almost) the same agreement when they take their vehicle in 'for service'. "Mechanics Lien."

Even thought I DO NOT work as a detailer, I DO work for friends and family (for beer) and I DO have them sign off a generalized mechanics lien before I ever start. I'm strictly playing CYA.

Bill (Will Buff for Beer)
 
Hmmm.

I understand your rationale for this, but I would never sign that based on #1 and #8. I'm not sure you would prevail in court if it could be proven that you damaged the vehicle due to negligence or if you or one of your employees was responsible for theft of personal property.
 
kevincwelch said:
Hmmm.

I understand your rationale for this, but I would never sign that based on #1 and #8. I'm not sure you would prevail in court if it could be proven that you damaged the vehicle due to negligence or if you or one of your employees was responsible for theft of personal property.
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This is more of a "cause & effect" kind of thing. If they get offended & refuse to sign it, that is a red flag for me. Iv'e had a least 30-40 customers read through the whole thing & say this is a very well thought up & a good "fall-back" if something ever happens. IF IT IS TRULY my fault on something I will gladly pay for the damages because i'm the way my dad raised me. A handshake is my word. There are a LOT of shady people in this world sadly.

Edit: Also I'm a sole business, just me & an assistant.
 
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