RagCo Ultra Black Sponge

HAMBO

HAMBO

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Hi AG,

Got my most recent AG order, in which I decided to try out the new RagCo ultra black sponge. I generally prefer to multiple towel method for rinseless washing, but have an older Big Red Sponge and use it every now and then when I don’t want to create a whole load of towels to wash.

At first glance the manufacturing of this thing looks a bit shoddy. Sponge is soft, but all the grooves between the foam “fingers” are totally uneven. Anyone know whether that’s normal or whether it matters? Pic below:

50850611681_001a2d4b8e_k.jpg


Thanks

HAMBO
 
Reminds me of the "Schmidt Sponge"(?) that was out years ago.
 
My 1st thought is “why’d they make it black”?

That’s the last color I’d want a sponge like that to be.. How are you supposed to know if it’s really clean enough as you’re using it? Smh
 
If it messes up the car, you can always use it to wash house windows. That's about all I use a sponge for.
 
In case anyone is interested, I emailed the photo to the Rag Company and they said it should not look like this. This is a manufacturing defect...The grooves should be cleanly cut and consistent.

They suggested I either cut it with a razor blade myself, or see whether AG will replace it for me. Seems kind of silly that after buying a $20 sponge that's got a QC defect they wouldn't just offer to send me a new one... :(
 
Shame they didn’t just send you one. Doesn’t really look impressive anyway. I’d say the shipping is worth more than the sponge anyways.
 
HAMBO said:
In case anyone is interested, I emailed the photo to the Rag Company and they said it should not look like this. This is a manufacturing defect...The grooves should be cleanly cut and consistent.

They suggested I either cut it with a razor blade myself, or see whether AG will replace it for me. Seems kind of silly that after buying a $20 sponge that's got a QC defect they wouldn't just offer to send me a new one... :(
Click to expand...

Yeah the Rag Company SUCKS at customer service. Next time i buy a bunch of towels during their sale i’m gonna see if AG will price match due to their CS standards.


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Coatingsarecrack said:
Yeah the Rag Company SUCKS at customer service. Next time i buy a bunch of towels during their sale i’m gonna see if AG will price match due to their CS standards.


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Click to expand...

I’m sure AG will have no issues replacing it. AG customer service is top notch. Shame Rag Company handled it the way they did.

Due to this feedback, I will no longer purchase TRC products. Sorry but customer service is still important in my book!
 
Dr Oldz said:
I’m sure AG will have no issues replacing it. AG customer service is top notch. Shame Rag Company handled it the way they did.

Due to this feedback, I will no longer purchase TRC products. Sorry but customer service is still important in my book!
Click to expand...

I had a IK foamer go bad 6-8 months and emailed them. They told me that warranty are through manufacturers. No contact info. I ask them for contact info and they didn’t have, told to check warranty info in box.

Explained that whole pack had accidentally got tossed and the basically told me to try the internet. The internet didn’t sell it to me... they did....


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Hate to hear that about RC, I don't buy a whole bunch from them but probably nothing now. I realize they won't miss me but I need products from a company that stands behind them.
 
I'm also not happy with Rag Co. bought the cyclone wash pad &mitt couple years ago from them. received them and it was missing microfiber had bare spots. Called them up and they said they had problems with them. they even took them off site for awhile. Said they would credit my card. Let's just say as of 1-21-21 nothing yet.
 
I’m surprised to hear of the bad CS from TRC. I have bought a few MF’s from them over the years and haven’t had any problems with them. When the FTW towel came out a while back, I had issues with loose threads and the owner of the company took care of it for me. I can also say that maybe some things have changed as I haven’t bought a lot from them in the past 18 months or so.
 
It's also not the first time I've had a problem with a RagCo product and they didn't simply take care of it...

I forwarded my reply from the RagCo to AG customer service, who without any questions shipped me out a replacement UBS. Honestly, AG's customer service has always been amazing. I can always count on them!
 
I have a dozen or so TRC towels, and they are pretty nice.

But not nice enough to continue buying from them if this is how they treat a customer.

Posting this here on AGO will get them some pretty bad publicity for thousands of serious detailers over a lousy sponge.

HAMBO-- maybe forward this thread to TRC??
 
I never bought from them yet. Now I’m having second thoughts if I ever will
 
I prefer my Costco Kirklands over the beagle edgeless, so I’ve never really been a customer of theirs..

I did purchase the Rags 2 Riches soap the other day and they included a little sticker which is about as ugly as possible, so I won’t be sticking it on anything.. They also included this wierd little cloth that sort of feels like a mix between a handkerchief and a cheap polyester shirt from the 1970’s. Whatever it’s made of, I wouldn’t dare trying to use it on paint or anywhere near my car, not even on the wheels.

Does anyone know what material this little cloth is made of and what it’s intended purpose is supposed to be? Or is it some kind of prank to fool you into scratching up your own paint and become a return customer to Rag Company? What gives? Lol.

9f70c01c9cab1f20b9384d4cc9a2302f.jpg
 
To Eldo, Did you see all the swirls on that black Caddy presidential limo?
 
Rsurfer said:
To Eldo, Did you see all the swirls on that black Caddy presidential limo?
Click to expand...

Which Presidential limo? I haven’t really watched much TV lately, especially in regards to this new so called... Nope. Can’t even watch.
 
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