nezff
New member
- Mar 20, 2013
- 436
- 0
I ordered a Rupes 21 on 3/21/2014 (roughly two weeks ago). I received it along with a 5 inch backing plate. Ray was very helpful in getting me the polisher and backing plate during the 15% polisher sale that week Autopia was running.
I received it within about 5 days via FedEx. You can imagine the joy I had when I opened the box. When I pulled the Rupes 21 from the box, the blue part on the backing plate looked black or scuffed up. It looked like the machine had been used or possibly tested. Before flying off the handle, I contacted Ray and Todd Helme.
After talking with both of them, they assured me there was no way in god's green earth, that they would sell me a used polisher. I of course agreed, but was still stumped as to why the Rupes backing plate looked black and used.
After a week or so, Todd Helme finally got back a email from the marketing manager of Rupes. It stated:
"I confirm that all our machines, no one excluded, are tested to check the electronic module, rpm, speed regulator etc… then cleaned (maybe not in the mentioned case) and packaged in the box.
Usually if there are some defects or dirty marks, they are cleaned before packaged… In this case maybe we missed something.
I hope to have answered to your doubts.
In any case I’ll be more than happy to give you all the info you need.
Francesco Ginocchio
Marketing Manager"
Not sure if any of you guys have come across this with your machine, but I had a feeling I wasn't alone. Granted through all this, Todd and Ray both offered to send me a brand new polisher which was great. Their customer service is top notch. Granted, I was certain that the machine wasn't used, just wanted the scuff question answered is all. I actually wiped mine down after receiving this email from Todd but found the photos of it I took with my crappy iPhone 5 camera. Here are some pics of a Rupes 21 that a buddy of mine just received with the same scuffs:
This is mine the day it came. These were taken with a iPhone 5 camera at work, so forgive me in advance.
You can somewhat see where the black from the machine is rubbed onto the blue of the backing plate. The "clean" spot of blue on the backing plate is lower hence the reason, no black.
I received it within about 5 days via FedEx. You can imagine the joy I had when I opened the box. When I pulled the Rupes 21 from the box, the blue part on the backing plate looked black or scuffed up. It looked like the machine had been used or possibly tested. Before flying off the handle, I contacted Ray and Todd Helme.
After talking with both of them, they assured me there was no way in god's green earth, that they would sell me a used polisher. I of course agreed, but was still stumped as to why the Rupes backing plate looked black and used.
After a week or so, Todd Helme finally got back a email from the marketing manager of Rupes. It stated:
"I confirm that all our machines, no one excluded, are tested to check the electronic module, rpm, speed regulator etc… then cleaned (maybe not in the mentioned case) and packaged in the box.
Usually if there are some defects or dirty marks, they are cleaned before packaged… In this case maybe we missed something.
I hope to have answered to your doubts.
In any case I’ll be more than happy to give you all the info you need.
Francesco Ginocchio
Marketing Manager"
Not sure if any of you guys have come across this with your machine, but I had a feeling I wasn't alone. Granted through all this, Todd and Ray both offered to send me a brand new polisher which was great. Their customer service is top notch. Granted, I was certain that the machine wasn't used, just wanted the scuff question answered is all. I actually wiped mine down after receiving this email from Todd but found the photos of it I took with my crappy iPhone 5 camera. Here are some pics of a Rupes 21 that a buddy of mine just received with the same scuffs:
This is mine the day it came. These were taken with a iPhone 5 camera at work, so forgive me in advance.
You can somewhat see where the black from the machine is rubbed onto the blue of the backing plate. The "clean" spot of blue on the backing plate is lower hence the reason, no black.
