Shout out to Griot's

ScottH

ScottH

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I just wanted to acknowledge the wonderful service @ Griot's. One of my G6's failed. I sent it back in for replacement under the LT warranty. In the box I politely indicated that if my failed G6 could be replaced with a G9, I would be ever so appreciative, and if that wasn't possible - no harm; a replacement G6 would have been all I could have expected. In true Griot's fashion, I was sent a new G9 to replace the failed G6. Honestly what else could you ask for.

I haven't had a chance to do a complete correction with it, but was able to use it briefly w/ a 5" BP. The added power is quite evident, as are the BOSS-like ergonomics. I plan to take it for a full spin this weekend and will report back once I spend a full session with it.

Thank you Griot's for the no-hassle warranty replacement.

Fondly...
ScottH
 
Say what you want about Griot's, but there is simply no denying that they are completely dedicated to their customer base, and customer satisfaction is the MOST important thing to them.
 
Indeed Paul!! Refreshing really when most of the world has forgotten about customer service.

ScottH
 
ScottH said:
Indeed Paul!! Refreshing really when most of the world has forgotten about customer service.

ScottH
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And this is exactly why about 90% of my products are from Griot's. :)
 
Just got their latest catalog yesterday. Always makes for great bathroom reading!
 
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CUSTOMERS FOR LIFE - 100% GUARANTEE
At Griot's Garage, we want you as a customer for life. Everything you purchase from us comes with a lifetime guarantee against defect. We want you to enjoy our quality product for 180 days and have fun with it! If you don't like it for any reason during this time, return it for a full refund or credit. After that, you're covered with our lifetime guarantee against defect, in which we will either repair it, replace it, or credit your purchase price if we are able to do neither. Some items have a life span during normal use and they wear out. Our warranty does not include replacement of such items after normal use.
Of course our guarantee doesn't cover abuse... But you already knew that.

Customers for life. That's our guarantee.

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Indeed, by far the best customer service I've dealt with in the detailing world. The fact that their polishers and other products are among the best doesn't hurt either.
 
Totally agree on Griots Garage customer service, quality products and the G9 which is an excellent machine I am using with excellent results.
 
I was told when I traded mine that they are going to the headquarters and sold at their garage sale days.
 
01GreyStangGT said:
I was told when I traded mine that they are going to the headquarters and sold at their garage sale days.
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I heard the same, which leads me to believe it is out of production. This is why I will NEVER give up my GG6. I love that little tank. Lol.
 
PaulMys said:
This is why I will NEVER give up my GG6.
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while there are many latest and greatest polishers out, the GG6 is still relevant (a lot of torque) and being able to swap out backing plates and pads makes it even more versatile in many situations. i wouldn't give up mine as well, it's one tool that will/should stay in the detailing arsenal (add to it, don't take it away) indefinitely...
 
VISITOR said:
while there are many latest and greatest polishers out, the GG6 is still relevant (a lot of torque) and being able to swap out backing plates and pads makes it even more versatile in many situations. i wouldn't give up mine as well, it's one tool that will/should stay in the detailing arsenal (add to it, don't take it away) indefinitely...
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Luckily I have two of them, so I think I'll trade one in for the new GG9 and keep the other for 3" pad duty.
 
Another GG customer service success story. They are simply #1 !!!
 
I too have been a loyal griots client for the better part of 15 years and can say without bias that their products,client service and their commitment to constantly R & D better chemicals polishers....you name it.I have a couple dozen 10 year old MF polish...detail and interior 16x16 rags that have been cared for using their MF cleaner and I could still.....with confidence use them on any nice paint....The point being....I have NEVER been disappointed in anything I have got from them and I have been a good will ambassador for GG for a long time singing them praises when ever someone comments on how fine my cars and bikes look....Fan and Client for life....Period !
 
The griots pads and polishes are great. I'm not overly impressed with their tire products.
 
One more reason I picked up the g9 over portercable’s 7424xp.
 
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