Bonifax
New member
- Sep 29, 2007
- 380
- 0
Hi I'm having trouble with customer service mail, it keeps returning them with an error. I don't know what to do because I also tried to send a message to meghan at [email protected] with no luck.
My issue is this:
I received a mail from [email protected] regarding the shipping rate with 1341229 number (order ID W-960794).
I tried to reply the mail but it returns it with an error, would you please help me?
The mail content was:
"We are writing in reference to the order you placed with us. Please note that the approximate shipping rate for the order you placed with us is $181.00.
via:
Next Day Air
* Please note you are receiving this ship rate quote, because your order is either considered an oversized order or it is per your request.
**Your order has been placed on temporary hold. Please contact us to approve or decline the shipping charges. Be advised that your order will be processed upon receipt of the approval of the shipping rate quoted. Tracking information will be forwarded via email if applicable.
*** ADVISORY: Please note that the order will automatically be cancelled if no response has been made within 2 business days.**
We thank you for shopping with us and look forward to serving your car care needs again in the future.
Regards,
Customer Service"
My response to that mail is:
Unfortunately that shipping rate is excessive. I rather want my items to be shipped to Mexico instead, so I would like to get the rate for standard international shipping to the next address:
Name: Luis Enrique Bonifax Ancheyta
Address: Aldama Norte 104, Col. Centro, Toluca, Estado de México. C.P. 50000
México
Please help!
My issue is this:
I received a mail from [email protected] regarding the shipping rate with 1341229 number (order ID W-960794).
I tried to reply the mail but it returns it with an error, would you please help me?
The mail content was:
"We are writing in reference to the order you placed with us. Please note that the approximate shipping rate for the order you placed with us is $181.00.
via:
Next Day Air
* Please note you are receiving this ship rate quote, because your order is either considered an oversized order or it is per your request.
**Your order has been placed on temporary hold. Please contact us to approve or decline the shipping charges. Be advised that your order will be processed upon receipt of the approval of the shipping rate quoted. Tracking information will be forwarded via email if applicable.
*** ADVISORY: Please note that the order will automatically be cancelled if no response has been made within 2 business days.**
We thank you for shopping with us and look forward to serving your car care needs again in the future.
Regards,
Customer Service"
My response to that mail is:
Unfortunately that shipping rate is excessive. I rather want my items to be shipped to Mexico instead, so I would like to get the rate for standard international shipping to the next address:
Name: Luis Enrique Bonifax Ancheyta
Address: Aldama Norte 104, Col. Centro, Toluca, Estado de México. C.P. 50000
México
Please help!
