I added some light bulbs in that I needed and the free delivery came back, but the delivery didn't happen yesterday, what a cluster#&%*. I get a text and an email saying that they were unable to complete my delivery, and I need to call to reschedule. I call, the guy on the phone tells me everything looks fine on his end, etc., I think he even said to me "I don't know what you are talking about" regarding the messages I got.
I call back later and spend a half hour on the phone to find out that the gig driver never showed up, and that it would be delivered today, and no, I didn't need to do anything (I was afraid if I didn't get back to them they would cancel the order). They delivered it 8am this morning--the Gorilla platform is nice, I'm not sure if my wife is going to climb on it to wash the top of her car, but if she doesn't at least I can put the buckets on it for her so she doesn't have to bend over as much (I think Bunky has pictured this usage).
PS I've had problems like this with Home Depot before, the online ordering and customer service is divorced from the store, and the people in the store have no idea what the messages look like that are being sent by the online system.