Yes, they are slow to ship

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rumbleboy

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I was hesitant to order as I saw some complaints about shipping, but the deal was good so I passed up getting stuff on Amazon. If I wasn't trying to do something by a certain date, I wouldn't care, but I also didn't figure they wait multiple business days to ship your order, thereby artificially delaying it.

This isn't really a complaint, just posting my experience for others confirming slow shipping times (probably after the 15-25% off sales). You never know with a smaller company like this if it's a stock issue or they are just overwhelmed.

I guess my 7424XP and backing plate from `zon that got here 20 hours from order will be sitting lonely ;)
 
How many business days was it?? Very rarely do I ever see more than two days. Thankfully they switched to FedEx so in my case I pick up two days on the shipping time.
 
As of now, 2. They generated a tracking number about 20 mins after I made this thread, but that's all. It's not even in the FedEx system yet. If it's not shipped by EOD tomorrow, I will be cancelling through PayPal and not paying a re-stocking fee on a generated tracking number.
 
There are expedited shipping options you can choose in the check out. You have to pay extra for them. I usually wait until a free shipping deal along with a discount so if something takes a while to get here, I’m still happy that I saved money. Especially when they ship multiple gallons of product or heavier items for free.
 
It will leave tonight. They generate numbers during the day and packages leave that evening.
 
Id say plan ahead better or quit complaining, my God its shipping. If you want instant satisfaction go buy otc products. If you want far superior products your going to have to wait. You're not the only one who purchases from Autogeek. At best its 7 business days for my shipments so usually 10 days. Just plan ahead, it's not like they never run sales.

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minerigger said:
Id say plan ahead better or quit complaining, my God its shipping.
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I agree. I’m all the way on the west coast, so I’ve pretty much gotten used to the mentality of placing an order and forgetting about it. The following week it shows up almost like an unexpected surprise.
 
When tracking a shipment, you also need to remember there is a big delay in the actual location of the package vs. what is showing on the tracking page. From my experience FEDEX is really bad with this. I've see the location reporting frequently be 12~24 hours behind. It's alwasy fun to get a box at your door the website says isn't even in the state.

Dr Oldz said:
I usually wait until a free shipping deal along with a discount so if something takes a while to get here, I’m still happy that I saved money. Especially when they ship multiple gallons of product or heavier items for free.
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This is exactly what I do, and I don't worry about how long it will take. If I start to get low on a product, I'll start watching for the sales. I usally end up with overlap and extra bottles sitting around my garage, but I don't worry about it.

Eldorado2k said:
I agree. I’m all the way on the west coast, so I’ve pretty much gotten used to the mentality of placing an order and forgetting about it. The following week it shows up almost like an unexpected surprise.
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Me too, it's almost like Christmas when the boxes sealed up with PBMG tape arrive. 10 days isn't uncommon for me in the Mid-West, although my latest order from the July 4th sale only took about 6 days. I was shocked I got it so fast.
 
minerigger said:
Id say plan ahead better or quit complaining, my God its shipping. If you want instant satisfaction go buy otc products. If you want far superior products your going to have to wait. You're not the only one who purchases from Autogeek. At best its 7 business days for my shipments so usually 10 days. Just plan ahead, it's not like they never run sales.

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Amen.
 
Amazon is great for socks, not high-end detailing products.

Then again...... Why did you need socks that will last two months shipped to you in two days? :laughing:
 
PaulMys said:
Amazon is great for socks, not high-end detailing products.
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Unfortunately ever since the switch to fedex Amazon has been my go to for most things I can also find on there. Their selection is.. limited, and I sometimes don’t trust that I’m getting a current or even the correct product (lots of cases where people receive the wrong item - likely a warehouse picker making a mistake.) but that pales in comparison to dealing with fedex lol.

AG does have a monstrous inventory to choose from, no doubt that. Just wish I could choose for them to send through UPS


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Eldorado2k said:
I agree. I’m all the way on the west coast, so I’ve pretty much gotten used to the mentality of placing an order and forgetting about it. The following week it shows up almost like an unexpected surprise.
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I'm on the west coast, also. If I want something quick I pay sales tax and order from Amazon or a west coast detailing supply where I pay shipping and sale tax, otherwise I order from AGO all of the time. I have only ordered from an LA supplier once and it came overnight (by ground) and I paid the premium for it. For me, detailing supplies can wait, I'm just a hobbyist and I buy mostly gallons so I can plan ahead. If it doesn't show up by Saturday (my detailing day) I wait until the next Saturday.

Ordering from AGO is a game of patience and discipline with respect to sales, free shipping and promos. I think I once ordered 8 gallons and it came in two boxes with free shipping. I can't imagine what shipping would cost at the rack rate for this but it beats the snot out of going to a retail store and lugging it home in my car. Nothing better than to have 8 gallons of products show up at my door, never having to load and unload the vehicle. I snipe when I have to pickup detergent at Costco and carry it to the laundry room.
 
They sure in the he!! aren't slow to ship when you pay $18.74 for shipping from Fl to Pa for 2 16 oz bottles of product! "25% sale awesome deal but bend over because we are going to rape you with shipping." I'm so disgusted with AG.
 
It’s so often that they run flat rate or free shipping that I have never had one of these experiences. Made an order Tuesday with free shipping over $50. Received the package Friday. In PA. Not bad.
 
Finick said:
Unfortunately ever since the switch to fedex Amazon has been my go to for most things I can also find on there. Their selection is.. limited, and I sometimes don’t trust that I’m getting a current or even the correct product (lots of cases where people receive the wrong item - likely a warehouse picker making a mistake.) but that pales in comparison to dealing with fedex lol.

AG does have a monstrous inventory to choose from, no doubt that. Just wish I could choose for them to send through UPS


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Lots of people complained on here about UPS and asked for FedEx for quite some time. AG needs to leverage their shipping with one or the other to get the best rates. If they used both their rates would most likely go up. Simple economics. Unfortunately, as the old saying goes, you can't please all the peole all the time.
 
Absolutely, I've taken advantage of those as well. BUT when it's 25% off sale, total off was $19 and some change and then to charge $18.74 for shipping is pure greed. USPS, flat rate is $5.95 for a small box which these products would have fit it.
 
Timmer said:
Absolutely, I've taken advantage of those as well. BUT when it's 25% off sale, total off was $19 and some change and then to charge $18.74 for shipping is pure greed. USPS, flat rate is $5.95 for a small box which these products would have fit it.
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And the good thing about USPS flate rate is they give you the shipping boxes for free! I agree they should really look into using that for smaller and lighter items.
 
custmsprty said:
Lots of people complained on here about UPS and asked for FedEx for quite some time. AG needs to leverage their shipping with one or the other to get the best rates. If they used both their rates would most likely go up. Simple economics. Unfortunately, as the old saying goes, you can't please all the peole all the time.
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Yeah, I get that. It’s just a case of FedEx being garbage where I live, which is fine.

I place orders from AG here and there, but I place most orders elsewhere now.


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I ordered some products on Thursday just before lunch. They arrived at my house in PA less than 48 hours later using their free shipping option. I have no complaints related to FedEx or AG’s shipping speed.
 
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