Perfections
New member
- Aug 17, 2010
- 1,257
- 0
It's been forever since I posted on this forum and there's a reason why. There's a reason why many pros don't post here. There's a reason why many pros don't purchase from AG anymore like they used to. The question is why?? Because Max likes to lose thousands each year? No way you must not know Max.. Then why??
AG already knows the answer, but sustains enough business through sweet marketing, capturing new customers along with some old faithfuls, which are very few these days, so they don't need to care. This hurts the bottom line no matter how you look at it. The downward spiral started with the loss of their best customer service rep Dwayne. Now it's all about hurrying to get you off the phone because there's no time to talk, rush rush rush. I respect AG's success in this tough industry but think there's room for improvement...
My most recent experience, I email the manager Jason Sierra Monday, no response, I call Tuesday and leave a voicemail, no response, I call customer service Wednesday, they email Jason asking him to call me, no response. Anyone else notice a trend? I've purchased over 10k in detailing supplies just in the past week and AG hasn't received any of that money.. Why? Poor communication... From a manager no less. I'm sure this will get deleted and I'm sure by now the true followers of AG will say o I've had hundreds of great experiences, what are you talking about? Look at my number of post, does it look like I'm new to the forums? Why would I post something like this? To hurt AG? Naw that won't happen, but possibly to open their eyes a little to a lost market they are losing out on big time.. You guys are the Walmart of detailing supplies, but poor customer service loses you money. I wish you the best, and Mike P, you're still the man, and my views are not reflected at you in the least bit..
AG already knows the answer, but sustains enough business through sweet marketing, capturing new customers along with some old faithfuls, which are very few these days, so they don't need to care. This hurts the bottom line no matter how you look at it. The downward spiral started with the loss of their best customer service rep Dwayne. Now it's all about hurrying to get you off the phone because there's no time to talk, rush rush rush. I respect AG's success in this tough industry but think there's room for improvement...
My most recent experience, I email the manager Jason Sierra Monday, no response, I call Tuesday and leave a voicemail, no response, I call customer service Wednesday, they email Jason asking him to call me, no response. Anyone else notice a trend? I've purchased over 10k in detailing supplies just in the past week and AG hasn't received any of that money.. Why? Poor communication... From a manager no less. I'm sure this will get deleted and I'm sure by now the true followers of AG will say o I've had hundreds of great experiences, what are you talking about? Look at my number of post, does it look like I'm new to the forums? Why would I post something like this? To hurt AG? Naw that won't happen, but possibly to open their eyes a little to a lost market they are losing out on big time.. You guys are the Walmart of detailing supplies, but poor customer service loses you money. I wish you the best, and Mike P, you're still the man, and my views are not reflected at you in the least bit..
