Perfections
New member
- Aug 17, 2010
- 1,257
- 0
- Thread starter
- #41
Flash, your one of the few people I miss from AG, I always loved your comments, hopefully the weathers been treating you better since I last heard about you..
Why pro detailers don't do business with AG..
- Thread starter Perfections
- Start date
- Status
Flash, your one of the few people I miss from AG, I always loved your comments, hopefully the weathers been treating you better since I last heard about you..
Flash Gordon
Well-known member
- Feb 6, 2010
- 11,450
- 459
CowboyTruckn
New member
- May 24, 2006
- 422
- 0
If you resell why don't you just order wholesale from the manufacturer direct?
Flash Gordon
Well-known member
- Feb 6, 2010
- 11,450
- 459
I miss you too bro. Hope all is well with you and yours
rops:FWIW I agree with you that it seems like AG could pull in even more money if they offered discounts to licensed detailers. In the 4 years I've been a member here I've only placed 1 order. I'm sure Max has his reasons
The weather still SUCKS here. I need to be in Los Angeles or Stuart Florida
custmsprty
New member
- Apr 11, 2012
- 7,496
- 0
Most manufacturers have large minimums and some annual minimums, master distributors and long term partnerships with already existing suppliers. So he's most likely upset because AG won't give him deeper discounts (ie:wholesale). That would be my guess.
CowboyTruckn
New member
- May 24, 2006
- 422
- 0
:dunno:Seems like the person able to spend the money wouldn't need the discount like the guy who can't spend the money.
Flash Gordon
Well-known member
- Feb 6, 2010
- 11,450
- 459
I have more loyalty to my wallet then someone elses'
Perfections
New member
- Aug 17, 2010
- 1,257
- 0
- Thread starter
- #48
Almost correct, pro detailers can buy from other vendors spending a certain amount each year, I'm not upset with AG because of a deeper discount, I simple asked what can you do price wise on all these items. So I can compare apples to apples from other suppliers.. If they looked at how many professional detailers where out there and how many purchase from them right this second they'd see what I'm referring 2.
Perfections
New member
- Aug 17, 2010
- 1,257
- 0
- Thread starter
- #49
Or how much business they've lost over the past years from pros they used to sell 2.
custmsprty
New member
- Apr 11, 2012
- 7,496
- 0
Flash Gordon
Well-known member
- Feb 6, 2010
- 11,450
- 459
I think the nature of forums like AG is that someone joins and is real excited to see others with a similar interest that are willing to share their knowledge. After they gain a little experience of their own; their heads start to expand and they forget where they came from and turn bitter
FUNX650
New member
- Dec 1, 2010
- 21,057
- 1
Just02896
New member
- Nov 15, 2013
- 1,734
- 0
Just02896
New member
- Nov 15, 2013
- 1,734
- 0
I'm not even done purchasing yet.. But I'll share more when the orders come in..
Ok, so your spending some good coin. Why do you need to speak directly to the manager? I've found each and every member of AG staff willing to bend over backwards to keep my orders flowing in. Why are they not good enough for you? Just the other day I had some poor girl running back and forth from her desk to the warehouse to make changes to my order and she was absolutely great about it! There has been a few times where my email or phone call wasn't returned as quickly as normal bet hey, they do get busy from time to time and always answer back eventually. If your going to be reselling on a large scale, why not disclose that and get hooked up with a rep at AG so things flow more smoothly for you? A little patience goes a long way!
Meghan
Super Moderator
- Mar 3, 2006
- 15,033
- 0
Ok call off the troops no one is deleting your thread. :laughing:
Second I cannot speak for Jason but I can tell you that our office was torn apart for maintenance issues Monday and today was first day I was moved back in fully as was Jason and he was home sick. So I am sure you will hear from him tomorrow. We have had a lot out sick, notice Mike Phillips missing too! As for us not doing business with pro detailers that was a large assumption as I personally work with a large group of them and have for a very long time. Just wanted to put some facts out there for you.
Lastly a phone call to Nick or I when you having issues really will work for you. (And if you did try Nick he was out sick first of the week but is back now) :kiss:
We are here to serve all customers big and small just doesn't make good business sense not to, rest assured we do like the Pros just like everyone else. Not really sure of any reason we wouldn't.
Second I cannot speak for Jason but I can tell you that our office was torn apart for maintenance issues Monday and today was first day I was moved back in fully as was Jason and he was home sick. So I am sure you will hear from him tomorrow. We have had a lot out sick, notice Mike Phillips missing too! As for us not doing business with pro detailers that was a large assumption as I personally work with a large group of them and have for a very long time. Just wanted to put some facts out there for you.
Lastly a phone call to Nick or I when you having issues really will work for you. (And if you did try Nick he was out sick first of the week but is back now) :kiss:
We are here to serve all customers big and small just doesn't make good business sense not to, rest assured we do like the Pros just like everyone else. Not really sure of any reason we wouldn't.
cardaddy
New member
- Nov 20, 2012
- 3,937
- 0
Yeah I'll sub to this one too. Wow, 6 pages in a day! 
I'm also one of those that doesn't have to pay the bills with detailing, just as long as I break even, and I've spent 4K+ easily last year. (And didn't buy a big steamer, carpet extractor, or ANY buffers or equipment that has a power cord on it other than a couple of new lights.)
I do understand why it'd be good to get ahold of Jason, but there are plenty of others there that work for Jason that can field calls, like Trey, Andre, Ray, Brian, Nick, Danielle, Brittany, Jeff, plus Kendra and Penny. Half of them I've spoken to, PM'd or emailed one time or another and everything was handled to beyond my expectations.
I do seem to remember a while back (when I got my business license) I looked into wholesale accounts at AG and the minimums I just couldn't meet. I suspect many shops cannot unless perhaps they have a staff of 10 or only order twice a year!
Did a quick look at a few case lots just now though. They are priced right at 16% to 22% less than buying retail sizes. I guess the trick there would be when everything is 20% off that you are indeed buying at "Case Lot Prices". As is stated there, "Additional discounts do not apply".
I know I too buy from other sources, say Car-Pro for instance. But with the constant discounts available and free shipping even vendor prices don't really make up the difference.
I bet Max would beg to differ though on the breakout of his account holders status. They move a ton of product, high end products, products that Wal-Mart has never heard of and wouldn't sell if they did.
Were I to be reselling I'm sure there isn't enough meat on the bone without further price concessions though, that is plainly evident. I mean, a guy really needs to make 15 ~20 points to stay in business!
I'm also one of those that doesn't have to pay the bills with detailing, just as long as I break even, and I've spent 4K+ easily last year. (And didn't buy a big steamer, carpet extractor, or ANY buffers or equipment that has a power cord on it other than a couple of new lights.)
I do understand why it'd be good to get ahold of Jason, but there are plenty of others there that work for Jason that can field calls, like Trey, Andre, Ray, Brian, Nick, Danielle, Brittany, Jeff, plus Kendra and Penny. Half of them I've spoken to, PM'd or emailed one time or another and everything was handled to beyond my expectations.
I do seem to remember a while back (when I got my business license) I looked into wholesale accounts at AG and the minimums I just couldn't meet. I suspect many shops cannot unless perhaps they have a staff of 10 or only order twice a year!
Did a quick look at a few case lots just now though. They are priced right at 16% to 22% less than buying retail sizes. I guess the trick there would be when everything is 20% off that you are indeed buying at "Case Lot Prices". As is stated there, "Additional discounts do not apply".
I know I too buy from other sources, say Car-Pro for instance. But with the constant discounts available and free shipping even vendor prices don't really make up the difference.
I bet Max would beg to differ though on the breakout of his account holders status. They move a ton of product, high end products, products that Wal-Mart has never heard of and wouldn't sell if they did.
Were I to be reselling I'm sure there isn't enough meat on the bone without further price concessions though, that is plainly evident. I mean, a guy really needs to make 15 ~20 points to stay in business!
With all due respect to the original poster, do you have any reputable sources for this assumption that pro detailers are leaving AGO en masse? Sometimes, when people get upset about something they may find a friend or two who agrees with them and think that there must be a large group who agree, but in reality, it's just them and their friend or two. AGO sure seems to be a booming operation, recent threads showing them working into the wee hours just to get ordered shipped out the doors is not evidence of a company losing it's clientele. Also, one of the things I love about AGO is that, although I am NOT a professional detailer buying thousands in detailing equipment, I'm treated like the most important customer they have even when I just buy $30 worth of waterless wash solution or something. They also don't seem to be a company likely to beg and grovel for your business. They'll provide you with excellent service, no matter who you are. But it'll also be fair service. I'll second the question of 'why you need a manager'. I know with many companies, nobody but a "manager" can do anything. But at AGO, I've never had an issue getting things resolved by ANYONE I talk to. Even if it's about pricing, I can't imagine there's anyone at AGO who couldn't help you out or even cut you a deal if that was there prerogative.
Good luck in your endeavors, kind sir. But do try to be gentle. Most of us on this forum have a high opinion of AGO and it's hard working staff. Sometimes we have bad experiences, and we need to vent. But sometimes, we need to step back and assess the situation to see if there is something that we ourselves could be doing to better the situation, instead of relying on others to make it better for us. In this case, perhaps you could try contacting someone else at the company, instead of insisting on an individual who you perhaps perceive to have more authority to accomplish what you want than others, when it reality, Nick, Meghan, or others may be more than willing and capable of handling whatever it is you need.
Good luck in your endeavors, kind sir. But do try to be gentle. Most of us on this forum have a high opinion of AGO and it's hard working staff. Sometimes we have bad experiences, and we need to vent. But sometimes, we need to step back and assess the situation to see if there is something that we ourselves could be doing to better the situation, instead of relying on others to make it better for us. In this case, perhaps you could try contacting someone else at the company, instead of insisting on an individual who you perhaps perceive to have more authority to accomplish what you want than others, when it reality, Nick, Meghan, or others may be more than willing and capable of handling whatever it is you need.
Billand
New member
- Oct 4, 2011
- 180
- 0
I have had a few issues with AG in the past but as soon as I get ahold of customer service they make it as right as they can I am a pro detailer and buy from many different vendors some give discounts some don't AG has many products that others don't and I just deal with no discount here unless I buy on a online discount they are running. As far as the op sees it he might have other reasons for being upset if he's buying products just to sell then he may be better off buying direct from manufacture.
- Status