Always Ask For Customer Feedback

[thebamboo23]

Heeeyyy Geeks,

I know we all love to make paint shine and remove every spec of dirt in the interior

But are you making sure the customers are satisfied with your experience?

This is a major help, especially if you're just starting off :dblthumb2:

ALWAYS ASK FOR CUSTOMER FEEDBACK –

 

[wdmaccord]

I only detail for friends and family, but I absolutely do this type of thing anyways. Usually about a week after I'll send a text or something and ask how everything looks, anything they noticed that I need to touch up or that I might have missed...etc.

 

[Angus]

Great tips. My boss always says "Problems are golden" meaning knowing a problem exist allows you to correct and learn from it.

 

[thebamboo23]

I only detail for friends and family, but I absolutely do this type of thing anyways. Usually about a week after I'll send a text or something and ask how everything looks, anything they noticed that I need to touch up or that I might have missed...etc.

i think a week is a bit too long.. at that point, whatever area/mistake you may have done.. the customer already fussed, complained, made a decision about you, and may not call you again

obviously it's a case by case scenario.. i personally would keep it at a 3-day max

Great tips. My boss always says "Problems are golden" meaning knowing a problem exist allows you to correct and learn from it.

YEP! he's exactly right... customer service is soooooo important

 

[wdmaccord]

i think a week is a bit too long.. at that point, whatever area/mistake you may have done.. the customer already fussed, complained, made a decision about you, and may not call you again

obviously it's a case by case scenario.. i personally would keep it at a 3-day max

Again, for me, it's just friends and family. They usually aren't afraid to tell me about any gripes, and at this point I really only have a handful of people and I do their cars twice per year (about all I can handle as I do like some free weekends here and there). Please read my comment as: "even for friends and/or family you should be following up"

I agree, though, if it was a regular business for me, I'd be checking in the next day. :xyxthumbs:

 

[thebamboo23]

Again, for me, it's just friends and family. They usually aren't afraid to tell me about any gripes, and at this point I really only have a handful of people and I do their cars twice per year (about all I can handle as I do like some free weekends here and there). Please read my comment as: "even for friends and/or family you should be following up"

I agree, though, if it was a regular business for me, I'd be checking in the next day. :xyxthumbs:

haha yeah, I understood everything you said.. I was talking for future people who read and say "ohh.. okay, i'll wait a week"

all clear here :dblthumb2:

 

[Firehouse Mike]

I have a signature line for them to sign stating they are "satisfied with the service performed as outlined above" on my post service inspection form. I will send them a follow up / thank you postcard either via e-mail or regular mail within 3 days asking them to send feedback if they wish and to please contact me if they find any overlooked issues.

 

[thebamboo23]

I have a signature line for them to sign stating they are "satisfied with the service performed as outlined above" on my post service inspection form. I will send them a follow up / thank you postcard either via e-mail or regular mail within 3 days asking them to send feedback if they wish and to please contact me if they find any overlooked issues.

I'm not only referring to the actual detail.. I mean the entire experience from the first initial message/phone call all the way up to getting paid

I want to know if I was quick with my responses, if they wanted me to call call them halfway through the detail to give them updates, etc

at least that's the level of customer satisfaction/experience I strive for

IMO of course :dblthumb2:

 

[GenesisCoupe]

I have a signature line for them to sign stating they are "satisfied with the service performed as outlined above" on my post service inspection form. I will send them a follow up / thank you postcard either via e-mail or regular mail within 3 days asking them to send feedback if they wish and to please contact me if they find any overlooked issues.

Awesome response.

I may consider a simple thank you card.

 

[Firehouse Mike]

I'm not only referring to the actual detail.. I mean the entire experience from the first initial message/phone call all the way up to getting paid

I want to know if I was quick with my responses, if they wanted me to call call them halfway through the detail to give them updates, etc

at least that's the level of customer satisfaction/experience I strive for

IMO of course :dblthumb2:

And that a great attitude to have. Customers will ALWAYS remember how you made them feel. If they felt comfortable with you and they felt good about the whole experience- they will come back over and over. At least thats the idea

 

[Pureshine]

I never ask for customer feed back but thats just me. I always make them feel like their car is my car and make sure I take of their needs. I always to exceed their expectation and when they see their car is all the feed back I need. If you truly love doing this they will see this they will see that when your talking to them about their car and always listen to the customer. My customer love that I walk the car at time of pick up and show them everything that was done and make sure they happy with the service and if there is ever an issue I can fit on the spot.