Trying to explain detailing to a newbie. Help. Long read

Ryan509

Ryan509

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Gidday All,

I Have worked at a toyota dealership for 1.5 years. When at toyota i do everything as they want it done with the time given. When i'm at home i do everything like an autogeek would do. Perfection makes the customers happy. I have only been doing side detailing (exterior only) since spring but have learned alot as i have worked with a professional detailer on a few side jobs and he showed me tips/tricks ect. i do have a good knowledge of procedures/paints/defect removal/going the extra mile for the customer to make em happy. Now here is the story:


Guy at work, never detailed in his life till he came to toyota. He was a cleaner previously. He noticed how good of a job i can do on the paint and he wanted to get into it. Well i have no problem with that. That is until he started getting a bit over the top for someone who has never touched a rotary or DA in his life. He asked what he should purchase. I gave him an exact list, he completly ignored that list and went and bought diff stuff. Luckily he didn't get cheaper stuff so he was fine there. He went with a porter DA kit with 3 orange/white/blue pads. Menzerna fg400/sf4000 & this kit

MEGA Towel & Applicator Kit

Now He asks me every day about stuff n whatnot. I have no issues with his motivation, but it's where he's starting out. He wants to start on Garage queens and classic cars that his buddies dad owns. a viper. A corvette stingray. a newer corvette and some cars varying in the 70's era. Another guy wants his genisis done and so on so forth. I told him to do his vehicle first and take his time to learn. don't be so fast to jump in as it's delicate work. He doesn't have a garage to work in nor a canopy. When i asked him what last step protection he would use. He thought SF4000 was last step. I also suggested he do a few DD's (wether they are his or a customers) first to get the hang of it and learn what kind of stuff you will encounter while detailing (such as road tar/brake dust ect) He still has a long way to come but he doesn't understand that. He just wants to jump right in. He is also overwhelmed by all the products and i've tried to explain i gave him a strict list as to what will work for his jobs but he won't stick to it

Is there anyway i can nicely tell him to slow down without making a bad impression.

I also got a good kick when he said he was gunna charge 125 for a full compound.lol.

I did also offer my help to show him on his car. i just don't want him to ruin someone's show car. Especially if it's an original paint on a classic car
 
Maybe direct him here to read the forum. But seems like he's going to do it his own way and learn from mistakes no matter what you tell him.

With no experience he is going to learn very fast that what he promises may not be the results he can get on his first try. Trial an error is a great way to learn but probably not on clients vehicles.
 
I'd just stay out of his business & let him do what he wants. If he messes up someone's car - tell them YOU can fix it for mega $$$.
 
Indeed, leave him be. When he asks for help, provide it. Otherwise, encourage him to learn and read before he purchases.
 
Thanks guys. I have been encouraging him non stop and trying to answer his questions the best way possible. But as said, i will assist him with his car so he can learn the basics and let him go from there.
 
90% of the population are just stubborn an dive head first into things, thinking if he can do it I can. He will learn one way or another either for having to pay for someone else's paint job or figuring out that compound for $125 with a PC to get results is going to take him 8-10 hours..
 
jeeze i have the harbor freight DA and havent even touched the wifes car yet, just mine! i need to spend way more time practicing before i would touch another persons car!
 
I think everybody's responses are spot on, however I would like to provide a different angle to look at this situation.
I believe if he's not picking up a rotary or sandpaper, he will be fine. It seems 95% of the products we use are idiot proof. IMO I see that people are more timid about performing certain detailing tasks than they need to be.
 
dabirdz said:
jeeze i have the harbor freight DA and havent even touched the wifes car yet, just mine! i need to spend way more time practicing before i would touch another persons car!
Click to expand...

Here's a perfect example; the above quote implies that the da will, or can cause more damage than good if not used correctly. Taking a da to paint with some compound or polish can only do good (except, maybe in rare cases( I can't think of any right now)).
 
expdetailing said:
I think everybody's responses are spot on, however I would like to provide a different angle to look at this situation.
I believe if he's not picking up a rotary or sandpaper, he will be fine. It seems 95% of the products we use are idiot proof. IMO I see that people are more timid about performing certain detailing tasks than they need to be.
Click to expand...

The thing is he won't hurt anything, but he's going to promise results and not deliver to a high end client. It's not a terrible thing I guess but when people undercut pricing this much and then don't satisfy the client, it sort of taints the image of what we do to that person making it harder for me to gain their trust with their vehicle. It's the situation I'm in now with a client. I got a taste of work that was hard to get, but after getting in his garage and doing a car he's opened up more to me and more willing to have me personally look at his car collection and quote and book work. He was burned 4 times on separate occasions by cheap mobile detailers promising results they couldnt produce.
 
David Hayward said:
The thing is he won't hurt anything, but he's going to promise results and not deliver to a high end client. It's not a terrible thing I guess but when people undercut pricing this much and then don't satisfy the client, it sort of taints the image of what we do to that person making it harder for me to gain their trust with their vehicle. It's the situation I'm in now with a client. I got a taste of work that was hard to get, but after getting in his garage and doing a car he's opened up more to me and more willing to have me personally look at his car collection and quote and book work. He was burned 4 times on separate occasions by cheap mobile detailers promising results they couldnt produce.
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Yes exactly that. Like as an example.. He could promise a 3 step job with gives a correction of atleast 85% lets say... But only finish the job with 65%.. missed spots... missed lsp.. sealant in the crevaces ect ect.
 
expdetailing said:
Here's a perfect example; the above quote implies that the da will, or can cause more damage than good if not used correctly. Taking a da to paint with some compound or polish can only do good (except, maybe in rare cases( I can't think of any right now)).
Click to expand...

Marring, pigtails, scratches, damage to the paint. Pretty easy if you are polishing an edge or near a seam and you allow the backing plate to come into contact with the paint. A dirty pad can easily cause scratches in the paint. Plus throwing dust from polish into every crevice on a car is certainly detracting. There's people that will just throw a 3" pad on a 5" backing plate without thinking twice as well.

Not to mention, example: client comes in with clear coat failure and he chases it anyways, you will get zero correction and destroy the paint even further. I assume he won't have insurance either.

If you've already told him to not do it and he won't listen, just let him, if he asks for help make sure you're paid appropriately.
 
af90 said:
Marring, pigtails, scratches, damage to the paint. Pretty easy if you are polishing an edge or near a seam and you allow the backing plate to come into contact with the paint. A dirty pad can easily cause scratches in the paint. Plus throwing dust from polish into every crevice on a car is certainly detracting. There's people that will just throw a 3" pad on a 5" backing plate without thinking twice as well.

Not to mention, example: client comes in with clear coat failure and he chases it anyways, you will get zero correction and destroy the paint even further. I assume he won't have insurance either.

If you've already told him to not do it and he won't listen, just let him, if he asks for help make sure you're paid appropriately.
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Yes. I'm also worried about his friends dads classic cars. If they are a original paint.. chances are it would be a single stage and he had no clue when i asked if they were original or not.
 
A practice daily driver/beater that needs resurrected from the dead would be perfect for this newbie to start on. Several in a row would be ideal. Then he may appreciate a pampered ride.
 
Ryan509 said:
Yes. I'm also worried about his friends dads classic cars. If they are a original paint.. chances are it would be a single stage and he had no clue when i asked if they were original or not.
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Even better, videotape him polishing and the ensuing reaction when the pad is colored after the first section pass.
 
hahaha. My reaction was bad enough when i was doing a DD that had a repainted bumper but had no CC on it. I started freaking out till i realized it was a tinted paint (i think thats what it's called). but yes. I figure start with a DD that has never had a correction. Somthing in the 05-07 era.. And go from there. Then when he does a garage queen he will take more pride in his work
 
Please tell him to go to a body shop and see if they will give him a junk hood to practice on.

Make sure he knows to start with the least aggressive compound first and to only do a small test area. Then see how that comes out. Are all the imperfections gone? You know the drill.

I didn't start using aggressive products until I had been fooling around with my cars for several years.
Let him know that just because something works great on one particular car it may not work on a different car. Even one from thew same year and manufacturer if it is a different color.
 
expdetailing said:
Here's a perfect example; the above quote implies that the da will, or can cause more damage than good if not used correctly. Taking a da to paint with some compound or polish can only do good (except, maybe in rare cases( I can't think of any right now)).
Click to expand...

The very first time I ever used a professional grade DA polisher (Cyclo) I very quickly cut clean through the clearcoat, the base coat and into the primer, using a product from the shelf at Wal-Mart. Now it was 3M Rubbing Compound from the Auto Body supplies section, available on the consumer level.

Looking back, I can now clearly see that that polisher and product combination was far from idiot proof, as a lot of products are, and yes...I now clearly see that back then, I too was an idiot on a mission to figure this stuff out.

This guy that the OP is trying to help will pay for his haste in one way or another. If he's smart he will do it on something he owns rather than a client's car, so his word of mouth Isn't working against him from the gate.

In the final analysis, no one else is going to learn for him, and yes...if he will slow down, think, listen, then place what's freely given here at forums like this into action one car at a time...chances are he will make fewer costly mistakes.

Sounds like he needs to take a few bumps on the head (or in the wallet) before he learns to take suggestions.
 
A quote from one of my favorite musicians and composers.

Some scientists claim that hydrogen, because it is so plentiful, is the basic building block of the universe. I dispute that. I say there is more stupidity than hydrogen, and that is the basic building block of the universe.

Frank Zappa

A quote from a favorite in the paint polishing industry.

Paint polishing is a learned craft, not an art form.
Realizing this is the most important step one can make towards becoming a better paint polisher!

Kevin Brown
 
Ryan509 said:
When at toyota i do everything as they want it done with the time given.

•He asked what he should purchase.
-I gave him an exact list, he completly ignored that list and went and bought diff stuff.

•He is also overwhelmed by all the products and i've tried to explain
-i gave him a strict list as to what will work for his jobs
-but he won't stick to it.
Click to expand...
How do you even have the time...at work, no less...
to be bothered by what appears to be:
someones insolent behavior?

Ryan509 said:
Is there anyway i can nicely tell him to slow down without making a bad impression.
Click to expand...
•IMHO...You've "been nice", all along:
-Do you think he really cares what impression he makes on you?

•I often found that employing some "endearing Disney Magic" helped me get my point through many hard-headed situations:
[ame="http://m.youtube.com/watch?v=6nFvMXrcz0w"]Whistle While You Work - Mickey & Friends - YouTube[/video]


Bob
 
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