Customer's battery dead after detail.

Paul A.

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How do you guys handle a dead battery after a job? This is my third time its happened in about 10 years but i get the feeling he's going to say something. Obviously i jumped it for him at pickup and off he went but what, if anything, might be a goodwill gesture. I am not going to exercise my insurance on this.

Now before everyone goes crazy, i realize its HIS vehicle and he may have had a weak battery when it was delivered but is there any responsibility on my part for maybe drawing it down during the interior portion of the job (Doors open etc.)?

Basically, what would you folks do if he comes back on it?
 
A good battery, will be able to get re-charged, the only reason it goes empty is the alternator isn't re charging what is being used. So it goes dead.

So if the battery is dead even after being charged there is another problem. I would check your see how many volts the battery has. And determine if that's the problem.

But this is very common in the detail world as the doors stay open.

The cars I used to pick up from a detailer, they would be dead, after a jump and letting the alternator re charge all was well with no problems.
 
I would've jumped it before he returned and let it run for 5-10min. If that's not enough for it to re start on its own then oh well, that battery must've been pretty weak to begin with. I really can't see the doors being open for an hour or so being the root cause of a battery needing replacement.
 
I always turn off all lights while doing the interior, if it still goes dead you need to tell them. You don't want them thinking you did something when it goes dead at a shopping center!
 
Maybe this sounds stupid (particularly for something that's only happened 3 times in 10 years), but maybe a trickle charger that you hook up to the battery when you are working inside?
 
Thanks guys, good info. I have actually been contemplating doing exteriors only and giving up the interiors altogether. This may have pushed me again towards that decision.

Eldo, i didn't have the need to move the vehicle and it simply sat exactly where it was for the interior work. The customer showed up to pick it up and he was the first to try to start it. I grabbed my jumper cables and it cranked right up. You have a good idea for all future work until i stop doing interiors. I also like Setec's suggestion too. Trickle charge while working with the doors open would just about guarantee a start. Not the least bit stupid!

And, Mike, another good point and had i known i certainly would have told him. We are all in a business that includes the utmost trust and honesty. I practice that fully.

Anybody else have this happen and, if so, how did you handle it with the customer?
 
Look at Iota power supply/ battery chargers. They are light and built very well, and usually have four gauge connections for some jumper leads. Many late model vehicles have several accessory lights that come on with door opening, and headlamp courtesy delays on key cycling. The power windows will be run up and down during cleaning and power seats will be moved fully both directions. Most people run a battery until it strands them during normal use before realixing it was overdue for replacement. A small Iota power supply of 10 amps or so would cover all draws from the battery during a detail, though the 55 amp model isnt much bigger or heavier and hss more uses. So cjances are we will find weak batteries in our line of work. I have done mobile mechanic work for many years before adding detailing to my services so I carry tools and a jumper pack to handle whatever comes up and replace the battery if customer approves.
 
Did you happen to take a look at the battery to see how old it is? Should be a date on there somewhere.
 
More good points fellas. Thanks. Unfortunately i did not check his battery for anything more than the jump point leads and was happy it cranked right up. I will say, my little 07 BMW 3 series had a pretty tough punch to get that big 8 cyl Escalade cranked!
 
How do you guys handle a dead battery after a job? This is my third time its happened in about 10 years but i get the feeling he's going to say something. Obviously i jumped it for him at pickup and off he went but what, if anything, might be a goodwill gesture. I am not going to exercise my insurance on this.

Now before everyone goes crazy, i realize its HIS vehicle and he may have had a weak battery when it was delivered but is there any responsibility on my part for maybe drawing it down during the interior portion of the job (Doors open etc.)?

Basically, what would you folks do if he comes back on it?
Happens all the time.
 
After the first time this happened to me when I was doing a mobile job (on a supercharged v8 Range Rover, = high demand for cranking amperage) I started bringing my portable jump box. I believe the rule of thumb is it takes a battery about 20 minutes of engine run time to recharge fully off the alternator. If the battery goes dead while I'm working on the car I'll jump it and let it run for 20 minutes before I give the car back. But like Eldo said, if that doesn't do the trick then the battery was on its way out to begin with and I don't feel like you are liable for that.
 
Keep in mind that many alternators do very little charging while the vehicle is at idle RPMs.


.
 
I have a battery charger that I keep in the shop just in case something like this happens. I can hook it up and let it charge for a while...
 
Another great idea! Thanks Sizzle. I like the trickle charger or the full charger left on for a while ideas.

And what i'm getting from you guys is basically jump it and let it run or charge it up with a charger if my work killed the battery. If the customer comes back wanting some type of compensation because it is still dead, it was a bad battery or maybe an alternator problem and that's his problem. I'm still wrestling a bit with not only feeling bad this happened but a fair amount of responsibility. He is a good and repeat customer for me and i'd like to extend some type of good faith thing. Just bouncing it off you guys...
 
Happened to me. Like sizzle said, a good charger handy... Always fire the car up before you call the customer and tell them to pick up. That way you'll know it starts and avoid any embarrassing moments.

Back in the day, one could have the doors open, run the radio for hours and the car would start fine. My buddy can leave his 65 Mustang sitting for a year, and then come out and fire it up

Today's cars have so many computers running all the time, even when the key is out of the ignition there is still a drain on the battery. If I leave a car sitting for just two weeks, no dice.

Battery Tender+ are great, and short term, need to charge quickly, a regular old Sears charger.

I just checked under Auto Accessories on AGO and do not see they carry any chargers.
 
Thanks Paul. You've confirmed for me once again i need to guard against this happening and be prepared. Another thing for you guys that i remember well as a kid is the cold up north too! I remember one particular ski weekend in Conway years ago that required a little ether squirt in the carb in the morning to get it started. Funny to think about now and of course i'm dating myself with that one but those days are all but gone on our late model vehicles. I miss the simple fixes.

Another good example that i need to be covered better for this and maybe some other eventualities in this biness! AG does stock battery tenders and i'll most likely toss one in on my next order.

I have a Lexus IS today and will go back to my normal routine of INTERIOR FIRST. I departed from that yesterday and got burnt. Interiors first confirms it cranks up because i then move it in and out of the sun after my test spots and at least once about 1/4 into the exterior portion of the work.

Again, a very sincere thanks, gang, for throwing in on this. I think i not only wanted some experiential insight and customer service suggestions but maybe a little fist pump that others are with me on it!
 
Did you happen to take a look at the battery to see how old it is? Should be a date on there somewhere.

In the Midwest, car battery life is usually about 5-6 years. In the desert Southwest you're lucky to get 2 years.

A in-car jumpstarter like this one should keep you out of trouble, unless the battery is totally discharged.
 
And what i'm getting from you guys is basically jump it and let it run or charge it up with a charger if my work killed the battery.

I'd rather put it on charge right away--it's always going to be harder bringing back a weak battery that you killed than keeping it topped off.

Back in the day, one could have the doors open, run the radio for hours and the car would start fine. My buddy can leave his 65 Mustang sitting for a year, and then come out and fire it up

Yeah, I used to have a 70's car that I would leave sit for months at a time...the only drain was the clock, then that stopped working and I could let it sit for 6 months and it would fire right up once it got some gas up to the carb.

Today's cars have so many computers running all the time, even when the key is out of the ignition there is still a drain on the battery. If I leave a car sitting for just two weeks, no dice.

Yeah I learned that last new car I bought, dealer replaced the battery under warranty after some back and forth, but they told me I can't leave the car sitting for 2 weeks, and I'm thinking to myself, don't people go on vacation for 2 weeks? Like, non car people who would never have a battery charger or know how to use it, they can't go away and expect their car to start when they come home? "I'm stuck in the airport parking lot, my brand new car won't start"

I just checked under Auto Accessories on AGO and do not see they carry any chargers.

CTEK Battery Chargers, best battery charger, all weather battery charger

I have a 4.3 but I didn't buy it here. As you pointed out, these are great for storage or in this case, keeping up with having the door open, but they won't hit it hard like the old-school chargers.


Another thing for you guys that i remember well as a kid is the cold up north too! I remember one particular ski weekend in Conway years ago that required a little ether squirt in the carb in the morning to get it started. Funny to think about now and of course i'm dating myself with that one but those days are all but gone on our late model vehicles. I miss the simple fixes.

Ha, after all the cars went to fuel injection I remember one of my friends saying to me on a real cold winter day "remember on days like this we'd be out with the hood up spraying ether in the carb, and now we just go out and turn the key". I remember helping someone move and their gf's car was some early 60's beater that had been out in the below-zero overnight, and it was about 5 degrees in the daytime and it wouldn't start. It was at her parent's house so there was no car-guy supplies to access, but we found a Sterno can in the garage and lit that and put it under the oil pan for a while...and got it going. Ah, memories...
 
Ha, after all the cars went to fuel injection I remember one of my friends saying to me on a real cold winter day "remember on days like this we'd be out with the hood up spraying ether in the carb, and now we just go out and turn the key". I remember helping someone move and their gf's car was some early 60's beater that had been out in the below-zero overnight, and it was about 5 degrees in the daytime and it wouldn't start. It was at her parent's house so there was no car-guy supplies to access, but we found a Sterno can in the garage and lit that and put it under the oil pan for a while...and got it going. Ah, memories...

Hahaha! Yup, the silly McGyvering to get a cold car cranked. I remember it well. Roll starting my old '62 VW bug was so freakin easy we used to do it for fun! Now my wife goes over to the window on cold mornings and remote starts her car from inside the house. And cold for her down here in Tampa is maybe 45-50!

I was usually the guy that said i had to be the one to start it when ether was used. Some stupid excuse like "you have to get it just right, boys...lemme try it". Reason being...i remember a few nice flash overs with that stuff, the kind that scares the s*** outta ya. Sterno can under the oil pan? BRILLIANT!

By the way, i called the dead battery customer today and checked with him on the battery's behavior. Basically a "hey, everything ok with it?". He said yeah, it's all good. He drove it away from me yesterday and then drove quite a bit so it got a good charge. It must have. He said it cranked right up this morning for him so he's good. I'm thinking of simply getting a charger from AG and simply make sure i check start up about an hour before i'm done.
 
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