A tip for good phone ettiquette

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Mike PhillipsMike Phillips is verified member.

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A tip for good phone etiquette


When leaving a voice mail, when saying your phone number, do the person listening a HUGE favor and say the phone number


S-L-O-W-L-Y


And say it with pauses in-between the normal number formatting used at least here in the United States. That would be,


888 PAUSE 888 PAUSE 8888

That's a set of three numbers followed by a pause.

The second set of three numbers followed by a pause.

The third set of 4 numbers and you don't have to leave a pause but might as well and then start a fresh sentence.​



Then repeat it in the same manner slowly. This way, the person listening can easily and accurately, (that's 2 things), write it down and call you back.


I guess I'm shocked at how fast some people leave their phone number and also simply run all the numbers together without a single pause. In case you've never had to listen and then write down the number of a voice mail before, I'm telling you first hand, it's difficult for the person listening to your message to get all the number accurately when you say them FAST and without PAUSE.


Thank you...


:dunno:
 
Good tips, Mike. I'd also suggest slowly repeating your name and phone number before hanging up so the person listening has second chance to catch whatever they missed the first time/ doesn't have to replay the message.
 
My favorite is when the person includes their first and last name PLUS stated their phone number twice at the beginning of the message so just in case you don't get it you don't have to listen all the way to the end of the message to hear the phone number again.


:)
 
My Dad (who passed a month ago today) was a sales rep in the automotive tool manufacturing industry. I distinctly remember him leaving enunciated, clear messages when calling on colleagues, and customers. In turn I've done the same from his example. Just one of the many lessons I've picked up from him along the way.
 
Having a former customer service background, and with the last 15+ years in insurance claims, I have spent countless hours on the phone. Leaving messages and returning messages.

I've always been good about saying my name, contact number said slowly, short message, name repeated and phone number repeated.

As a claims adjuster, I find it very annoying when other adjusters would RUSH their messages. Those were the people I'd take my time calling back.

Worst are the people that leave a message like, "This is John. Why haven't you called me back?!? I want my car fixed!- CALL ME!" --- but, dude, you didn't leave a number!!!
 
Depending on if you want something from them or they want something from you, if it is the latter and I can't understand the phone number I delete the message and make sure I tell them I deleted it because their number was unintelligible.
 
Great point Mike!! Speaking slow and speaking clearly allows your customers (with iphone's) to transcribe the voicemail so they may no have to write it down at all!
 
Route246 said:
Depending on if you want something from them or they want something from you, if it is the latter and I can't understand the phone number I delete the message and make sure I tell them I deleted it because their number was unintelligible.
Click to expand...

:wowwow:
 
Route246 said:
Depending on if you want something from
them or they want something from you,

if it is the latter and I can't understand the
phone number I delete the message

and make sure I tell them I deleted it
because their number was unintelligible.
Click to expand...

2E653C62-C3E5-4C12-9280-A5EBE4428126.jpeg



:D

Bob
 
Here's how you would say the numbers if you really want people to get it. This is how the Army taught me and also this info is from ArmyStudyGuide.com
you would also say it like this slowly as Mike has described above.

Numeral Spoken As
0 ZE RO
1 WUN
2 TOO
3 TREE
4 FOW ER
5 FIFE
6 SIX
7 SEV EN
8 AIT
9 NIN ER
 
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