Very Displeased with Ibrid

J

Justin at Final Inspection

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So let me start this off by saying I am waiting for a call back from a tech supervisor but I still want to share my displeasure with this tool.

Back in November of 2016 I purchased the new short neck kit. I used it a little bit during November when I was in Florida detailing. After that it pretty much sat the next 4 months during winter. At the end of April I was in the middle of a job and the power started cutting in and out. So I placed a call to Rupes and they were very pleasant to deal with and offered to send me a label to send it in under warranty. They got the tool about 7 days +/- and sent me notification on May 2 stating they were sending me a new one at no charge. One of two of the connection points was loose and causing the issue.

Fast forward to today. I have had the new warrantied unit since beginning of May. So 4 months of actual use and guess what. Same thing starts happening. Now I will say that up until today I have been using it mainly with the batteries with no issues. Today I was using it with the AC power supply. Today I have a 63 VW bug that is a very important job and the Ibrid really comes in handy for this vehicle and now I won't be able to complete some of the intricate polishing. I thought maybe my power supply is bad or acting up so I unplug it and switch back to batteries and still the same issues. My honest thought is that the power supply is too big and heavy for the little prongs inside and if you bump it the weight causes the prongs to come loose. Just my thought.

Either way I am not very happy at all as I have a 560$ tool that has gone down 2 times since April that I cannot depend on at all now. IF they warranty it again at this point I will be probably selling it and going back to a Flex PE8.

I'm sure all the Rupes faithful will come in and chew me out but hey I am speaking truth here. The first time it happened I chalked it up to just bad luck. Now it's unacceptable.

Most who know me know I wouldn't go a post something like this at all but just do some research before you go and drop 560$

Sorry for the rant everyone. I'm
 
Definitely interested in how this turns out. I've had mine for many months and while I don't use it all the time, I will be pretty upset if it gives me any issues in the future. Way way to pricey of a tool to have any problems with.
 
Three strikes and your out, give them another chance. I've had computers, Iphones, printers and power tools fail more than once. Oh, did I say cars.
 
I'd be upset as well. Hopefully Rupes takes care of you.
 
Justin, please keep us posted on this I'm Rupes will have this corrected for you
 
pdqgp said:
Definitely interested in how this turns out. I've had mine for many months and while I don't use it all the time, I will be pretty upset if it gives me any issues in the future. Way way to pricey of a tool to have any problems with.
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Rsurfer said:
Three strikes and your out, give them another chance. I've had computers, Iphones, printers and power tools fail more than once. Oh, did I say cars.
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fly07sti said:
I'd be upset as well. Hopefully Rupes takes care of you.
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atgonzales said:
Justin, please keep us posted on this I'm Rupes will have this corrected for you
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I will keep it updated. I'm sure it will be covered but regardless of that I'm not sure I can trust it now. I would expect my BOSS G21 or Adams swirl killer mini to malfunction as I pound on them. Definitely wouldn't expect a very expensive specialty tool to have this issue so often.
 
there's some points this gentleman brings up about the Ibrid that opened my eyes as well...
 
Justin at Final Inspection said:
I will keep it updated. I'm sure it will be covered but regardless of that I'm not sure I can trust it now. Definitely wouldn't expect a very expensive specialty tool to have this issue so often.
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just goes to show you that any man made tool (or anything else for that matter) can be subject to problems at any given time by any company. sorry to hear justin...
 
I thought it was cool when it came out and purchased one.Takes to much time to polish with it so I really don't use it that much.
 
GSKR said:
I thought it was cool when it came out and purchased one.Takes to much time to polish with it so I really don't use it that much.
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I use mine mainly for wheels now. In fact when I swapped my summer and winter might be the last time I used it.
 
I bought a phone from a company called OnePlus this summer. A brand new model that I bought on it's debut (The 5). This company has built a great reputation over the last couple of years. CNET called their 3 and 3+ phones easily the best mid priced phone you could buy. Some considered them as good as phones costing almost twice as much.

So, I get the phone and it's real nice. Works great. That is until I try to charge it. It won't take a charge. I go through all the tests with customer service and in the end, have to send it back.

They get my phone on a Monday in their service center to check that I didn't do something to damage it before sending out a new phone. Their policy is to email you with the inspection results within 48 hours. On Friday I get an email that they have received my phone and will have the results in 48 hours. ??? What were they doing for 4 days? The guy at customer service keeps telling me they appreciate my patience in this matter. What patience?

Eventually, I get a new phone in the mail. Guess what? It won't charge.

Basically, my point is companies (even good ones) have manufacturing glitches sometimes. If you're going to be an early adapter, you're going to have to expect to have to give a product back and move on sometimes. Deal with reputable companies and at least when things go bad, you'll get most of your money back.
 
ducksfan said:
I bought a phone from a company called OnePlus this summer. A brand new model that I bought on it's debut (The 5). This company has built a great reputation over the last couple of years. CNET called their 3 and 3+ phones easily the best mid priced phone you could buy. Some considered them as good as phones costing almost twice as much.

So, I get the phone and it's real nice. Works great. That is until I try to charge it. It won't take a charge. I go through all the tests with customer service and in the end, have to send it back.

They get my phone on a Monday in their service center to check that I didn't do something to damage it before sending out a new phone. Their policy is to email you with the inspection results within 48 hours. On Friday I get an email that they have received my phone and will have the results in 48 hours. ??? What were they doing for 4 days? The guy at customer service keeps telling me they appreciate my patience in this matter. What patience?

Eventually, I get a new phone in the mail. Guess what? It won't charge.

Basically, my point is companies (even good ones) have manufacturing glitches sometimes. If you're going to be an early adapter, you're going to have to expect to have to give a product back and move on sometimes. Deal with reputable companies and at least when things go bad, you'll get most of your money back.
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Unfortunately your correct.

asap2stacks said:
Air compressed Nano tools won't fail
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Ya I'm not sure my 30gal compressor will be enough for one.
 
Just a quick update. Spoke with Dylan Von Kleist and we got the warranty claim started and we will see what happens. There definitely going to cover it. Weather it gets fixed or he authorizes a replacement. He definitely understood my frustration and although not a common issue did say he has seen a handful of them with it.

On another note I did order a new Flex PE8 to use a another option.
 
I just picked up a new PE8 kit on ebay for a good price...
 
Justin at Final Inspection said:
Just a quick update. Spoke with Dylan Von Kleist and we got the warranty claim started and we will see what happens.
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Hi Justin,

Sorry to hear about the tool failure. Good to hear RUPES will take care of it.

Also thank you for sharing this on the forum so we can all learn from your experience.


Just to note, I have a short neck and a long neck in our garage and so far they have always worked flawlessly.

Even took them both to the Wisconsin Roadshow Class were multiple people used them on multiple cars and zero issues.


:)
 
Mike Phillips said:
Hi Justin,

Sorry to hear about the tool failure. Good to hear RUPES will take care of it.

Also thank you for sharing this on the forum so we can all learn from your experience.


Just to note, I have a short neck and a long neck in our garage and so far they have always worked flawlessly.

Even took them both to the Wisconsin Roadshow Class were multiple people used them on multiple cars and zero issues.


:)
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No problem Mike. Like I said I definitely didn't want this to come off as a bash Rupes post. Just wanted to share some frustrating experiences with a tool. When my Ibrid is working I absolutely love it and have stated that over the past months. Thankfully a forum member JSFMX35 overnighted his so I can finish up some intricate polishing on a custom 1963 VW bug before getting it coated.
 
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