Do you offer paint coating warranty?

Calendyr

Calendyr

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Hey guys,

I am working on my packages for next year and I am evaluating the possibility of offering a warranty for my paint coating packages.

The reason for this is that almost every people who calls me for a paint coating asks for one. I guess the other detaillers in town are offering it and I am getting tired of arguing about it.

So if you are offering a warranty, what coating are you offering and what are the conditions for that warranty?

Also, do you charge extra for it, or do you require special things like a yearly maintenance once applied?

Finally what are you charging for your coating packages?
 
Calendyr said:
...offering a warranty for...paint coating...

The reason for this is that almost every
people who calls me for a paint coating
asks for one.

I guess the other detaillers in town
are offering it and I am getting tired
of arguing about it.
Click to expand...
Who are you arguing with...
(potential) Coating Customers?

Would you please be so kind to give
an example, or two, of the typical
phraseology that’s being used in an
argument of this nature? TIA.



Bob
 
See if you can become an authorized installer for Optimum or Car Pro and offer a manufacturers warranty.
 
Rsurfer said:
See if you can become an authorized installer for Optimum or Car Pro and offer a manufacturers warranty.
Click to expand...

Not a big fan of the Optimum program. They have minimum purchases requirements that I would not be able to meet as a mobile detailer.
 
FUNX650 said:
Who are you arguing with...
(potential) Coating Customers?

Would you please be so kind to give
an example, or two, of the typical
phraseology that’s being used in an
argument of this nature? TIA.



Bob
Click to expand...

Arguing is the wrong translation.... I am just tired of having to explain why some products have warranties and others don't.
 
I'm interested to see if anyone has actually had a customer make good on a warranty claim. I mean we all know 90% of the cars aren't going to be maintained properly so it seems like an easy out for any coating manufacturer.
 
The warranty is a business upsell. You buy the coating and then pay the detailer to wash and maintain your cars according to the manufacturer regime. Yes your paint coating will last if that is followed. Essentially at the same time, it's an increase in business for the initial installer as well since the detailer is being paid to do all the washes. However... The warranty program is absolutely pointless for actual protection. I can argue six days to Sunday that the coating is still there but unless you are willing to get a very expensive device to do that.. prove that it's gone too.
 
WillSports3 said:
The warranty is a business upsell. You buy the coating and then pay the detailer to wash and maintain your cars according to the manufacturer regime. Yes your paint coating will last if that is followed. Essentially at the same time, it's an increase in business for the initial installer as well since the detailer is being paid to do all the washes. However... The warranty program is absolutely pointless for actual protection. I can argue six days to Sunday that the coating is still there but unless you are willing to get a very expensive device to do that.. prove that it's gone too.
Click to expand...

Yes I know. That is what I have been explaining to prospects for 3 years. If you go with someone who offers a warranty, you will have to pay almost twice as much at time of the coating, and then you will have to pay every year for the maintenance you HAVE to do. Still, coatings are my weakest closing rate product. On cleaning, polishing and compounds I close about 60% of the calls I receive. It went down since I placed an add in the yellow pages's website... used to be around 80%. But on coatings, I close maybe 10% of the calls. And every single person who calls me ask about what warranty I offer. So I am fairly certain this is the issue. So I am thinking about offering a coating with warranty... I just am not to sure how to go about it. Of course I could apply to be Opti-Coat Pro authorized like Rsurfer suggested but when I checked 2 years ago you had to take the training with Yvan for about 1000$ then purchase a ton of product. I do about 5 coatings per year right now... so there is no way I could install enough coatings during the 6 months I operate out of the year to meet the purchase requirements.

So my thinking is, I will offer the warranty myself, and if something happens I will re-install for free. Heck if I can charge more at time of installation and add maintenance plans on top of it the odd chances of having to re-apply are not really an issue moneywise.

But I would really like to get some hard facts on how the warranties work and how much people are charging for warrantied coatings.
 
I don't disagree about it being an upsell of sorts for a coating ....but in the example of Optimum ,the coating warranty is backed by actual insurance (Libery Mutual if I'm not mistaken) which if you are a certified installer protects you and the customer alike. Its not necessarily about getting the customer back to you to properly maintain....

OP....Many of the companies that offer pro coatings will require a minimum purchase requirement, but they also give you discounts on products. Just one pro coating install at the recommended retail price will cover your monthly requirement for a few months ...I'd say give it a shot I'd be willing to bet they would work with you for a few months to help you get installs ....remember if you succeed they succeed.
 
No way I offer warranty.I give them all the info they need such as good wash habits and products that protect the coating.Such as reset for the soap and reload every chance they get.Unfornatley I'm not into the business of washing cars.They will run it through the swirl o matic and lie to you.
 
Maybe look at some of the other professional ones that offer a decent warranty and has a decent product. You don't want to warranty something out of your own pocket since warranty claims can get messy. Someone wishes their car enough with acid, you can't tell that they've been using a lot of the touch less washes and then it's your time that's being wasted.
 
WillSports3 said:
Maybe look at some of the other professional ones that offer a decent warranty and has a decent product. You don't want to warranty something out of your own pocket since warranty claims can get messy. Someone wishes their car enough with acid, you can't tell that they've been using a lot of the touch less washes and then it's your time that's being wasted.
Click to expand...

Agree
 
No, I get asked and it’s not worth it to the customer or me. Unless your market is doing exotics or garage queens, it’s not worth it for a daily driver / kid / grocery hauler.

The process to get certified is costly ($1500 - $2000) and is controlled by radius of miles to proximity of other same/like/kind vendor. Gets tricky from there.

IMO, if you were getting a lot of exotics, maintain a high end shop and wanted that market exclusively you may look into it.


Sent from my iPad using AGOnline
 
What exactly does a warranty cover? Diminished beading, staining, water spots, diminished gloss or feel?
 
Most warranty covers basically that the product will be installed correctly, and that under proper maintenance, it will last and protect the paint for X amount of years.
 
I had a look at other detailer websites here in Montreal and it looks like Ceramic Pro 9H is the product being sold with a warranty. I have not found Opti-Coat pro installers in my research but I did not spend hours doing the research either.. just looked at the top 3 that came in the google organic search result.

As far as I knew, Ceramic Pro 9H was one of the first coatings to came out and wasn't that impressive... so either they improved the product or I am missing something. I was expecting to see Opti-Coat pro as a main product being offered but it's not. I wish I could talk to Yvan and see what he could tell me. I messaged him 3 times in the past few years and never received an answer to my messages.
 
Opti-coat warranties for those interested (pro and pro plus), can be pulled up on the opti-coat site....not sure if this breaks forum rules to post a link since AG doesn't sell the pro line of optimum products, check it out pretty cut and dry...
 
Ceramic pro is not a bad product per say but the whole needing 9 layers of it is kind of excessive. That being said, as you're a mobile detailer I'm not sure if a lot of these pro coatings require a shop or not.
 
A warranty on something like paint protection to me is useless. How can one prove lack of protection? It's just a selling point for people who don't know any better.

Sent from my SM-G935V using Tapatalk
 
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