The sweet taste of victory

mcate

mcate

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After 35 years of being married to a detailing fanatic, & having heard me tell her countless times just how BAD the tunnel washes are, she just had to have her Cadillac washed at one. And this happened. Rubbed right through the paint into the front bumper skin. It's a chain car wash (Crew/Mike's Express) & we filed a claim with them, so we'll how it goes. Hopefully they'll pay. But she's assured me she'll never go through a tunnel wash again!
 
Dang! Sorry to see and hear that. Tough lesson to learn. Good luck with a settlement.
 
Wow that was a hard lesson to be learned. Looks like where the brushes measure the distance is not really at center. And the brush boom got against it.

Sorry that it happen. And that you get some kind of settlement.
 
There's definitely something wrong with that car wash system. To rub through the clear and basecoat is insane. Undoubtedly they've caused damage to other vehicles. I hope all goes smoothly getting it fixed.
 
Vue to a kill said:
There's definitely something wrong with that car wash system. To rub through the clear and basecoat is insane. Undoubtedly they've caused damage to other vehicles. I hope all goes smoothly getting it fixed.
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Honestly it could be from something else. A lot of times people only notice scratches after they get the car washed and are looking everything over. I've seen this happen before.

I'm not saying that is what happened to this car only saying that it can and does happen.
 
fightnews said:
Honestly it could be from something else. A lot of times people only notice scratches after they get the car washed and are looking everything over. I've seen this happen before.

I'm not saying that is what happened to this car only saying that it can and does happen.
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I initially thought the same thing. But, looking at the picture it almost has to be the car wash that caused the damage. Something applied pressure and only hit the exact high point of the bumper. The other piece of evidence of the car wash causing the damage would be no damage around surrounding area.

Mcate,

If the car wash rejects the claim, I would take them to small claims. Sorry this happened, touchless car washes for the your wife from now. Better yet, I’m sure you’ll gladly hand wash the Caddy to avoid this mess again.
 
They were supposed to call me within 3-5 days, & I filed the claim on the 3rd. So much for 3-5 days! I'll be calling them in the next dayor 2.
 
WOOOOOOOW!!!!!

I bet your wife feels just as bad as you.

Anybody who sees this feels for ya. Hope everything goes well. Keep us posted.
 
Just got off phone with them. Like I expected, they said that there's nothing in their system that could have rubbed the paint off in that spot. I told them I disagreed! They checked their cameras from the time that I went through & said the damage was there already. They sent me a couple of copies of the screen shots, & it definitely was already there. She had taken the car through there a few weeks earlier, after the last snow most likely, but he went back & could not find the video. He said it's a 30-day loop. So I'm probably screwed. Oh well, lesson learned. She told me she'll never go through one of them again!
 
mcate said:
Just got off phone with them. Like I expected, they said that there's nothing in their system that could have rubbed the paint off in that spot. I told them I disagreed! They checked their cameras from the time that I went through & said the damage was there already. They sent me a couple of copies of the screen shots, & it definitely was already there. She had taken the car through there a few weeks earlier, after the last snow most likely, but he went back & could not find the video. He said it's a 30-day loop. So I'm probably screwed. Oh well, lesson learned. She told me she'll never go through one of them again!
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This doesn’t necessarily prove or disprove the car wash caused the damage, however, they have all the proof they need. Being totally objective, my guess is someone or something rubbed against your wife’s bumper in a parking lot. I could picture someone setting a large heavy box down while loading it into the rear of their truck/SUV and accidentally rubbing the box against the paint.
 
Just knowing that the car sits in our garage every night, & where she parks at work every day, I just don't see how it could have happened anywhere else. But she's told me that she'll never want to take it through a tunnel wash again, & I'm good with that. I cringe every time she wants to go through one.
 
Man sorry about that it has happens before this time. The picture of the damage looks like a really hard scrub damage. It's either the car wash or a car that has scrubbed against it. I think that your wife is honest about not hitting anything. Is there any kind of paint transfer around and in the damage? It almost looks like when you go thrue with a rotary polisher. That's why I think it's the car wash. But anyhow hope you can fix it and it's not so much of a cost for you.
 
I can’t see how that was done at a car wash, no car wash automated or not would do that damage, looks more like driver-mall-parking error if one has to be honest.
 
That is kinda funny lol My wife wouldn't dare take one of our cars to a car wash without having to hear my mouth lol as much as I talk about detailing on a daily. She knows I'll send her a invoice with the quickness wife or not. This fix is gonna cost you hunny bun pop :-D :-)
 
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