Why did this thread get pulled....,?

MikeC78 said:
A few photos showing a few children holding rags and spraying a substance from a spray gun, doesn't mean much. Hopefully the shop owner has before and after pics to help his case.
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Objection, Your Honor. Those photos were of my client's highly-trained staff applying a state-of-the-art paint coating, as they have done to countless of other high-value vehicles. Notice the use of high-tech synthetic wiping cloths, not "rags" like a lesser shop would use. And note the PPE that the staff is wearing to protect them from the very advanced paint coating which requires special training and equipment to use.
 
Setec Astronomy said:
Objection, Your Honor. Those photos were of my client's highly-trained staff applying a state-of-the-art paint coating, as they have done to countless of other high-value vehicles. Notice the use of high-tech synthetic wiping cloths, not "rags" like a lesser shop would use. And note the PPE that the staff is wearing to protect them from the very advanced paint coating which requires special training and equipment to use.
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:urtheman: Good counter! This is entertaining to say the least...
 
Setec Astronomy said:
We'll have to agree to disagree. The customer received a polish and a coating, I didn't see anything on the shop website promising that after the service you could take a cell phone video with a flashlight in a dark garage and some guys on AGO would approve it.
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There was a list which detailed the service OP was purchasing, 70% of that list wasn’t completed. The part that was completed in the most part (as claimed by the shop), the exterior, wasn’t close to satisfactory.

OP isn’t a detailer but is aware of what can be achieved and what the expectations are for a $1700 detail.

That said, OP never showed before pictures of the vehicle and a closeup shot of the badge area (still trashed due to not being removed) led me to think that perhaps the car was an absolute mess when it arrived in the shop. So there is a possibility they spent most of their time on the exterior.

Still the service should be completed for the price or discussed otherwise.
 
Setec Astronomy said:
Objection, Your Honor. Those photos were of my client's highly-trained staff applying a state-of-the-art paint coating, as they have done to countless of other high-value vehicles. Notice the use of high-tech synthetic wiping cloths, not "rags" like a lesser shop would use. And note the PPE that the staff is wearing to protect them from the very advanced paint coating which requires special training and equipment to use.
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To which the plaintiff asks for proof of said claims.
 
I may have missed some of the last posts, but didn't the shop promise a refund? If so, I'll be the "devil's advocate" here.

The shop contracted to do specific a block of work, but got caught cutting corners. The owner apologied profusely and offered to redo the complete job. It was done promptly with photos sent to the customer to show the progress of the work. The customer was still not satisfied with the quality of the work, so the shop owner offered a refund with very little pushback.

In summary, the shop owner tried to make everything right and couldn't, so he offered a full refund. In the process he took a financial bath. Is it right to "tar and feather" him in a public forum? Shouldn't he be afforded the courtesy to make things right before ruining him and his business?

Your Honor, I move that the case be dismissed!
 
BlackMDX said:
I may have missed some of the last posts, but didn't the shop promise a refund? If so, I'll be the "devil's advocate" here.

The shop contracted to do specific a block of work, but got caught cutting corners. The owner apologied profusely and offered to redo the complete job. It was done promptly with photos sent to the customer to show the progress of the work. The customer was still not satisfied with the quality of the work, so the shop owner offered a refund with very little pushback.

In summary, the shop owner tried to make everything right and couldn't, so he offered a full refund. In the process he took a financial bath. Is it right to "tar and feather" him in a public forum? Shouldn't he be afforded the courtesy to make things right before ruining him and his business?

Your Honor, I move that the case be dismissed!
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Good point and fair enough.
 
BlackMDX said:
I may have missed some of the last posts, but didn't the shop promise a refund? If so, I'll be the "devil's advocate" here.

The shop contracted to do specific a block of work, but got caught cutting corners. The owner apologied profusely and offered to redo the complete job. It was done promptly with photos sent to the customer to show the progress of the work. The customer was still not satisfied with the quality of the work, so the shop owner offered a refund with very little pushback.

In summary, the shop owner tried to make everything right and couldn't, so he offered a full refund. In the process he took a financial bath. Is it right to "tar and feather" him in a public forum? Shouldn't he be afforded the courtesy to make things right before ruining him and his business?

Your Honor, I move that the case be dismissed!
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Great point!
 
Setec Astronomy said:
So trying to pull this back on-topic--did the OP of that other thread contact you to look at the vehicle?
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I asked him the same thing. But he never replied. Then he started talking about another shop that was going to charge him $3,800 to redo it. So I gave up on the dude. If he already had it worked out with someone on here to take care of him. Why go looking somewhere else and get changed double than you did before?
 
To answer the OP of this thread, why did it get pulled may have to do with several of the following line items in forum rules getting bent... Forum Rules

BlackMDX said:
Is it right to "tar and feather" him in a public forum?
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It is not a public forum:

1. The AutogeekOnline discussion forum is exclusively sponsored by Autogeek.com. Product discussion should be limited to products that are available from Autogeek.com and PBMA's family of websites.
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4. No bashing any company or their products. No bashing other people. If you can't say anything nice about someone, then don't say anything at all, this also includes talking to others in a demeaning manner.
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7. If any thread gets off topic it will be at the discretion of the moderator to close and/or move it to moderators corner.
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10. Moderators have the right to move any thread that does not follow within the AGO rules to moderators corner
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15. No personal attacks toward members or non-members will be tolerated.
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There are a lot of new folks on the forum, so might be worth while checking the forum rules, then some of these discussions may make sense. :)
 
Not sure of the precise definition of a “public forum” but it is online and available for anyone to view. As for liability for the host, if someone relays their personal experience, that is factual and thus not a basis for a libel claim. Lastly, if the issue is small claims court, having had to sit through a few small claims dockets waiting for my client matters on calendar, one would be surprised how prone small claims judge pro tems are to side against a business when a customer claims they were treated unfairly.
 
Setec Astronomy said:
So trying to pull this back on-topic--did the OP of that other thread contact you to look at the vehicle?
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I met with him Monday night after work and the vehicle looks awful in person and it is not even close to a $1700 job. There is a coating on it but the prep work is not acceptable by any standard as there are numerous defects still in the paint. He is going to drop it off Friday and I can have it for as long as I need it. I performed a test spot for him and he was well pleased saying it looked "1000% better".
 
Setec Astronomy said:
Objection, Your Honor. Those photos were of my client's highly-trained staff applying a state-of-the-art paint coating, as they have done to countless of other high-value vehicles. Notice the use of high-tech synthetic wiping cloths, not "rags" like a lesser shop would use. And note the PPE that the staff is wearing to protect them from the very advanced paint coating which requires special training and equipment to use.
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It reminds me of the Aamco transmission commercial where the guy is telling the customer, "Don't worry, our mechanics are experts". In the background are a couple of monkeys beating a transmission with 2x4s.
 
UncleDavy said:
It reminds me of the Aamco transmission commercial where the guy is telling the customer, "Don't worry, our mechanics are experts". In the background are a couple of monkeys beating a transmission with 2x4s.
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And you saying that reminded me of the Trunk Monkey commercials!

OCD-tailing said:
I met with him Monday night after work and the vehicle looks awful in person and it is not even close to a $1700 job. There is a coating on it but the prep work is not acceptable by any standard as there are numerous defects still in the paint. He is going to drop it off Friday and I can have it for as long as I need it. I performed a test spot for him and he was well pleased saying it looked "1000% better".
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Are you at liberty to say whether he received a refund from the other shop? Did you have any trouble cutting the existing coating when performing your test spot?
 
Setec Astronomy said:
And you saying that reminded me of the Trunk Monkey commercials!



Are you at liberty to say whether he received a refund from the other shop? Did you have any trouble cutting the existing coating when performing your test spot?
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He did say the refund had been processed by Square but he had not seen it on his CC account yet but he did expect it to go through. I used a microfiber cutting pad and Menzerna 400 and it worked. I spoke to another installer of said coating in this area and he said it shouldn't be a huge problem until it is fully cured at 14 days. He did mention that he gets other business from this shop to repair similar issues. He has voiced his frustration to the coating company feeling that his brand is being diluted/compromised but nothing has been done yet.
 
Well, other members had noted in that other thread that the coating company doesn't do any due diligence with certifying their installers other than collecting their fee.

Let us know how everything works out, glad you got the job and that the community helped out the customer/new member!
 
Well, the real problem is that the entire thread was pulled, when all the liability concerns could have been addressed by either "bleeping out" (removing) all references to the actual company (either by deleting entire posts that do actually reference the company, or simply removing the company names and references from the posts and replacing them with "<redacted>" or whatever). I know this was far easier for the moderators, but this way a lot of useful information and posts have been lost. Throwing out the baby with the bathtub.
 
itsgn said:
Well, the real problem is that the entire thread was pulled, when all the liability concerns could have been addressed by either "bleeping out" (removing) all references to the actual company (either by deleting entire posts that do actually reference the company, or simply removing the company names and references from the posts and replacing them with "<redacted>" or whatever). I know this was far easier for the moderators, but this way a lot of useful information and posts have been lost. Throwing out the baby with the bathtub.
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I don't know how useful that thread was, a lot of bickering.
 
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