FLEX XC3401 problem

I have yet to have any problem with my Flex back plate and I hope I never will, but I feel confident should a situation occur, the good folks at AG will stand behind use 100 percent. This is one of the perks of dealing with a top drawer company.
 
had the same problem and small piece of plastic broke off from mine


did tighten the BP but was bearing down as if I was using a rotary which is not very hard
 
Meghan said:
Don't wait for his reply he is not on the forum everyday, call him directly in the morning or call me and we will assist you. Sorry for the problems.
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Thanks for chiming in Meghan. I already emailed Dwyane and I believe he already working on it. It is difficult to communicate by phone due to the time difference. I believe AG is reputable company, and thats why I always bought my detailing supplies from AG. I'm just not sure how FLEX will response to this problem.
 
mingraygt said:
You shouldn't have to tighten it. It's brand new!!
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Obviously your perception is incorrect as users HAVE had the need to tighten on receipt - keep in mind the units that were shipped out with the new BP were retrofitted by the vendor and NOT flex.. this retrofit COULD lend itself to loose BP's
 
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I have yet to experience a problem with my Flex. Before I used it the first time I did take the backing plate off just to check it out. I did put it back on tight but it didn't seem to be loose. I never apply much pressure when polishing. I let the machine, pad and polish do the work. If it's not cutting it I adust the speed and/or change the pad and/or polish until I get the right combination to do a good job.
 
No issues with mine so far. I have used it on three details with no issues. I did tighten my BP before I used it though.
 
I hope for all concerned that it's as simple as the plate not being snugged up securely. Am I correct in assuming that a wrench for doing so comes with the product?
 
Thanks Bud. Is there just one set screw that holds the plate to the mechanism?
 
Darn, I used my Flex yesterday and sure enough I started smelling that burning smell and almost had a heart attack thinking that I was burning through paint on an 08 Ashton Martin! Doh! It only happened when I applied some pressure. I just backed off the pressure and it was ok. So can I just tighten the backing plate and that will correct the problem?
 
I didn't tighten the BP when i got mine....is that what's causing the premature wear. They should tighten the BP next time they send the units to customers. Its a little ridiculous hoping the customers will tighten the BP without any notice/instructions.
 
conan777 said:
Darn, I used my Flex yesterday and sure enough I started smelling that burning smell and almost had a heart attack thinking that I was burning through paint on an 08 Ashton Martin! Doh! It only happened when I applied some pressure. I just backed off the pressure and it was ok. So can I just tighten the backing plate and that will correct the problem?
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Assuming it was loose, that may solve the issue...

Did you tighten it when you received it?
 
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I took my backing plate off when I received mine to check out the gear driven rotation. I then tightened the backing plate screw snuggly. No problems so far.
 
Nice investigative questions MotorCity...I will for sure be tightening down my BP first thing after I receive my Flex.
 
My question to everyone that has had this problem...what kind of pressure are you applying?

When I tested it I applied moderate to heavy pressure (for a few passes) with no ill effect.

Are you applying pressure at an angle/on the side of the pad? There is very little clearance between the BP and machine...I don't think it was designed for heavy pressure.



A few things I noticed with the Flex 3401 is you don't need to add pressure like with a PC/UDM for it to cut...if you need more cut slow down the passes. The direct drive with slower passes will help with the cutting abilities of the machine. I have never felt the need to add more then light/moderate pressure (only at times) and use nothing more then the weight of the machine 95% of the time.

I personally polish with it like I do with a rotary & let the machine speed/pad/polish do the work.
 
MadOzodi said:
Nice investigative questions MotorCity...I will for sure be tightening down my BP first thing after I receive my Flex.
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This is a perfect example of my job traits seeping out into my *private* life...

Sounds like a good plan to all users to tighten the BP when you initially get the machine - to be on the safe side, I plan on checking it prior to each use
 
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I guess nobody is reading (previous posts I have made on tightening and use of two washers).

Still, can anybody tell me where that brownish tube is coming from as neither of my XCs has it?
 
Did Al's response in post #11 not cover it? I'm not sure if that's what you're talking about.
 
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