Cobra Indigo Towel Resolution

I bought a Souveran paste kit about (3) month's ago and my Pinnacle/Cobra Indigo was fine:
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This is what the edge is suppose to look like.
 
Kurt_s said:
Dwayne, AG really should note that these are blems since someone may buy them not aware of the issue.

You guys are pretty fanatical about car care and I'm sure that you would hate for someone to damage their car because it was not disclosed.
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Setec Astronomy said:
Not to be negative, but the store page showing the closeout price on these towels doesn't say anything about the edge defect, but it sure says a lot about the towel being soft, safe, and scratch-free.

Seems to me that you should show the Indigo as out of stock and create a separate page for the "blems" which would detail the reason for the closeout price.
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:iagree: I'm sure everyday there are new people checking out the store and it would really sucked if they order these thinking these were scratch free.
 
loudog2 said:
I'm not saying Meghan didn't go above and beyond, she did as always. Samples were sent and they did see the problem. Again a new towel was included with 2 barely used ones. This did start happening last year! Maybe it started out randomly then progressed. Just stating facts man.:xyxthumbs: You ran your fingers across all edges?
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I'm not sure if everyone is familiar with manufacturing events in some countries. Your hair might curl if you knew the stuff that goes on in some countries. It is very easy for me to hear that a problem that was solved 6-12 months or even a couple weekes ago happened again.

With what I think is AutoGeek'sMF volume, it gets expensive to perform 100% inspection and would drive the cost of goods through the roof. If the manufacturing company follows manufacturing specs and QC properly inspects the goods during the manufacturing process, minimal inspection should be required.
 
Kurt_s said:
If the manufacturing company follows manufacturing specs and QC properly inspects the goods during the manufacturing process, minimal inspection should be required.
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:iagree:Very well said.
I used to be a Production Manager for Snap-On tools and we would call this process IPI's (In Process Inspections).If they have process controls at the MF manufacturing facility,this problem should have not happened.QC should catch anything that doesn't meet spec's.Unless the MF facility process is of coarse "Hot Wire Cutting".
So that being said,maybe the "Hot Wire Cutting" was their process BUT when did things/vendors change from woven edge MF's to "HWC" MF's?
 
Agreed with those saying the blems should be noted as such in the store -- not everyone who is an AG customer reads these forums (like folks who just watch SPEED or FSN and see the commercials). Would hate to see someone not realize what they're buying!

Also to the guy suggesting they just cut the edges off these towels, you can't do that without risking the towels just fraying apart.
 
Kurt_s said:
Dwayne, AG really should note that these are blems since someone may buy them not aware of the issue.

You guys are pretty fanatical about car care and I'm sure that you would hate for someone to damage their car because it was not disclosed.
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The product page is a little misleading
No hem equals NO SCRATCHES! The absence of a hem makes the Cobra Indigo extra gentle on all your vehicle’s delicate surfaces. Looped polyester hems can stiffen over time and cause very slight micro-marring- the kind you don’t see until you’re parked under fluorescent lighting (parking garages). The Cobra Indigo is all microfiber, all the way to the edge. It will not scratch!
​
 
ImpressiveImageDetailing said:
:iagree:Very well said.
I used to be a Production Manager for Snap-On tools and we would call this process IPI's (In Process Inspections).If they have process controls at the MF manufacturing facility,this problem should have not happened.QC should catch anything that doesn't meet spec's.Unless the MF facility process is of coarse "Hot Wire Cutting".
So that being said,maybe the "Hot Wire Cutting" was their process BUT when did things/vendors change from woven edge MF's to "HWC" MF's?
Click to expand...

From what was stated earlier in the other thread, the MFs that AG specs are actually "laser cut" as opposed to Hot Wire Cut or Woven Edge. The fact that the manufacturer substituted HWC towels means they did so either mistakenly (I have to assume the manufacturer produces for multiple vendors and maybe makes the towels both ways) or perhaps the laser cutting machinery was down for repairs and they didn't think AG would notice or mind if they substituted other towels for a batch or two.

I'm sure Max has already looked into whether or not the manufacturer's substitution of cheaper, lower quality towels was deliberate on their part or not -- and I certainly hope AG was compensated for the error just as they're having to compensate their customers. At least that's what I would be pushing for (at a previous job, I gained quite a reputation for going after vendors/suppliers who screwed us).
 
Shiny Lil Detlr said:
From what was stated earlier in the other thread, the MFs that AG specs are actually "laser cut" as opposed to Hot Wire Cut or Woven Edge. The fact that the manufacturer substituted HWC towels means they did so either mistakenly (I have to assume the manufacturer produces for multiple vendors and maybe makes the towels both ways) or perhaps the laser cutting machinery was down for repairs and they didn't think AG would notice or mind if they substituted other towels for a batch or two.

I'm sure Max has already looked into whether or not the manufacturer's substitution of cheaper, lower quality towels was deliberate on their part or not -- and I certainly hope AG was compensated for the error just as they're having to compensate their customers. At least that's what I would be pushing for (at a previous job, I gained quite a reputation for going after vendors/suppliers who screwed us).
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The only reason I said woven edge in my above post is this refrence from AG store (Cobra Indigo product description):
quoted from AG
"You might also notice in the picture that the edge of the Cobra Indigo Polishing Cloth is not hemmed. Towels, blankets, clothing – all fabrics – are made with a hem to keep the fabric from unraveling. It’s just the way it is! But with microfiber, a hem is not necessary. The woven loops of microfiber serve as their own hem; they will not unravel no matter how many times you wash it."

I would also think a laser cut would create heat as well?
 
ImpressiveImageDetailing said:
:iagree:Very well said.
I used to be a Production Manager for Snap-On tools and we would call this process IPI's (In Process Inspections).If they have process controls at the MF manufacturing facility,this problem should have not happened.QC should catch anything that doesn't meet spec's.Unless the MF facility process is of coarse "Hot Wire Cutting".
So that being said,maybe the "Hot Wire Cutting" was their process BUT when did things/vendors change from woven edge MF's to "HWC" MF's?
Click to expand...

Thanks Chris,
There could be a bunch of things that could be going on. I would guess that there is 1 or 2 mills that make the Cobra edgeless fabric. Rolls of fabric would then be cut into towels or whatever else it might become.

I would guess that there are multiple factories that could cut the fabric, and it may change from lot to lot. Manufacturers try to cut costs to increase profits and unless Max's representatives live in each factory and checks each lot, stuff happens. I'm not sure if laser cutting causes melted edges too, so for all we know the laser cutting process might be out of spec and caused the issue too.

It really is a bummer and I'm sure that Max is quite disappointed.
 
Setec Astronomy said:
Not to be negative, but the store page showing the closeout price on these towels doesn't say anything about the edge defect, but it sure says a lot about the towel being soft, safe, and scratch-free.

Seems to me that you should show the Indigo as out of stock and create a separate page for the "blems" which would detail the reason for the closeout price.
Click to expand...

I agree completely and this is what we are doing and will be complete later today. In addition to everything else that Max and myself and the rest of our team normally do during the course of a business day, we are making this a top priority. In the last 48 hours since we came back from the holiday we are working together to take the correct steps make this right.

The Indigo and the Arctic towels on Close Out will have a different name and a different part # along with the appropriate copy, in addition to the reduced pricing.
 
Dwayne said:
In addition to everything else that Max and myself and the rest of our team normally do during the course of a business day, we are making this a top priority. In the last 48 hours since we came back from the holiday we are working together to take the correct steps make this right.
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Yeah, I know you guys have nothing to do all day but sit around and read the forum, LOL. Believe me, I understand you guys are busy.
 
glad to see that the issue(s) with these specific towels are being dealt with..
with all the edgings these days (silk, mf, etc) i prefer the hemmed edging... :D:dblthumb2:
T365H.jpg
 
BigAl3 said:
glad to see that the issue(s) with these specific towels are being dealt with..
with all the edgings these days (silk, mf, etc) i prefer the hemmed edging... :D:dblthumb2:
T365H.jpg
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I dunno, that looks cumbersome, have you tried those? I still think I prefer the MF banding.
 
BigAl3 said:
glad to see that the issue(s) with these specific towels are being dealt with..
with all the edgings these days (silk, mf, etc) i prefer the hemmed edging... :D:dblthumb2:
T365H.jpg
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Whose towels are those?
 
Setec Astronomy said:
I dunno, that looks cumbersome, have you tried those? I still think I prefer the MF banding.
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i do as well. MF banding has proven to be absolutely fool proof, imo, at this point in MF towel manufacturing. I'm sure the future will bring even better products to the market.
 
Dwayne said:
I agree completely and this is what we are doing and will be complete later today. In addition to everything else that Max and myself and the rest of our team normally do during the course of a business day, we are making this a top priority. In the last 48 hours since we came back from the holiday we are working together to take the correct steps make this right.

The Indigo and the Arctic towels on Close Out will have a different name and a different part # along with the appropriate copy, in addition to the reduced pricing.
Click to expand...

Good job AG!!!
 
As usual, a great, and rapid response from customer service at AG. After the "shamrock scandal" last year, I was able to pick up some OUTSTANDING "green special purchase" towels on clearance, and BOGO. They are superb towels and my go to for WW and QD. I'm sorry that some have had problems with this product, but for the right use and person, this may represents a GREAT oportunity to get a high quality product, Cheap!
 
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