Another High 5 for Penny and all at AG!

[S2K]

I sent an email to AG customer service on Sunday because I don't think my GG6 has the power it's supposed to, asking what I could do about it. Penny emailed me back yesterday with a question which I answered and then she replied this morning she was going to contact Griot's. At 5:47pm today I received the following email:

Hi Dave

We have heard back from Griots. They will be sending out a replacement unit for you. They will email us tracking information once it is available that we will pass on to you. They will be issuing a UPS call tag for the defective unit in the next 48 hours. Please just have the defective unit packed and ready for UPS to pick up. You can just leave it by the front door if you are not going to be home.

We thank you for choosing AutoGeek. Please let us know if you have any other questions or concerns.

Best Regards
Penny
AutoGeek.net
Customer Service

I think that was handled very quickly, I have never had a return handled that fast, not even at Wal-Mart.
AutoGeek:thankyousign::goodjob2::dblthumb2:

 

[alko]

Thats awesome Dave! These guys never cease to amaze me at how outstanding their customer service is. AG needs to model their customer service to other businesses....lets start with Congress ;-)

 

[WRAPT C5Z06]

Dave,

All my fault for those thinking now that their Griot's are underpowered. I had another Griot's unit to compare it to. However, it quite possibly could be like mine was! It will be interesting to see if you notice a difference in power with the new unit. :dblthumb2:

 

[S2K]

Mark,
I have felt since the first time I used it that it was under powered but didn't have anything to compare to, but I have read so much on here I think I am right. I'm not sure how this return works but I hope to be able to keep both for a day to compare the two.

 

[C. Charles Hahn]

Dave,

All my fault for those thinking now that their Griot's are underpowered. I had another Griot's unit to compare it to. However, it quite possibly could be like mine was! It will be interesting to see if you notice a difference in power with the new unit. :dblthumb2:

Ultimately though, I have to believe this will turn out to be a good thing Mark. Perhaps if enough people start questioning it, Griot's will be prompted to put more stringent QC in place or demand it of their supplier. :buffing:

 

[WRAPT C5Z06]

Ultimately though, I have to believe this will turn out to be a good thing Mark. Perhaps if enough people start questioning it, Griot's will be prompted to put more stringent QC in place or demand it of their supplier. :buffing:

True, true. rops:

 

[Jimmie]

:applause: Penny

AND, nice of you to post the kudos.