Rim issues on Jeep Cherookee SRT and BMW 135

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mechanixgear

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Guys I am having problems with two of my customers and wouldnt you believe it they both know each other. We are a full service car wash and at times in order to prep the car we do some rim cleaning with our solutions because either its a good customer or the rims are really dirty and of course sometimes our car wash does not get them clean. We do many cars a day and out of all that we do two customers who have good rims are claiming that we ruined their rims. Good rims meaning off a Jeep Cherookee SRT and a BMW 135. The damage: The rims are stained and of course customer is blaming us. I have a strong belief that are solution would have not done that. I have even filmed preping the rims on a similar car (JEEP CHEROKEE) and no damage has occured. The stain are like water run off marks. Ill get some pics and post later. But just wanted to know if anyone had any feedback on this or has seen this on other cars and would know what it is. I am fighting with the customer to not pay for damage because I feel we did not do damage. We have tried polishing the rims with Noxon and high speed rotary tool. Is there any suggestions that anyone else can give maybe I can polish them myself and save me the aggrevation. You can email me at [email protected] or call me at 954.846.1110 and ask for Eddie.
 
That's what I asked him as well. I asked what exactly is the solution you use and at what dilution ratio if any?
 
Its caused by your guys applying the APC to a hot, dry wheel. Get some 3" pads and Meguiars 105 and see what happens
 
The solution is called Prep (made my Simoniz). I will try never dull and will try the 105 as well.
 
More and more of these threads are popping up about damaged cars. If you own a car wash, do you have insurnance. This would be why you have it.

do you have any phots of the damage.
 
V3AutoDetailing said:
More and more of these threads are popping up about damaged cars.
Click to expand...

That's because more and more people want to clean cars for a quick dollar. Not blaming the OP, but his supplier should know what products he is selling and educate him on their uses, good or bad. Education is the key to success.
 
On top of it being a harsh/strong cleaner, cars coming into a full service wash like that are going to have wheels that are very warm if not hot, and that alone can cause staining.
 
eddie, I am the one from weston that gave you a buzz, you got my number, if you ever need some help with a big correction or task let me know! Good luck!
 
rwright said:
It's an alkaline cleaner, pH 14, any thoughts?

HAZARDOUS INGREDIENT

Water: Not usually too hazardous :)

Potassium Hydroxide: a lye (base) ph 13.5

Sodium Tripolyphosphate: a "water softener"

Nonylphenoxypolyethyleneoxyethanol: ethanol

Sodium Alpha Olefin Sulfonate: emulsifier/surfactant


http://www.simonizusa.com/business/images/customer-files/msds/Prep.pdf
Click to expand...

MSDS's: One of my favorite topics :D

Is it a safe/not safe product? Depending on dilution ratio (if applicable); percentage and quality of the chemical ingredients; what are the reactions/by-products when: exposed to oxygen, acids, rubber, PU paint, auto glass, etc.; type of wheels treated: painted steel, bare aluminum, coated/uncoated; application method (Thanks Flash for your post # 6 :props:); removal method/dwell time; among others.

Surely, though, there just has to be other wheel cleaners than this particular product for the OP's business!! OP needs to "check-in", as it were, with his chemicals' supplier(s).

As always, any corrections to the above will be greatly appreciated.

Just my thoughts. And a pleasure doing so. :)

Your MSDS 'freak',

Bob
 
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